Forum Replies Created

Viewing 30 posts - 5,041 through 5,070 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    April 1, 2016 at 18:32

    Hello,

    In your case you need edit the file wp-content/themes/royal/headers/header-structure-2.php, not header.php.
    Please try it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 1, 2016 at 18:24

    Hello,

    1. Please ask your hosting provider support to increase memory_limit value and activate the plugin then.

    2. Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 1, 2016 at 18:22

    Hello,

    Now I’ve changed Background Fit option to “normal”. Slide is shown this way:
    http://storage6.static.itmages.com/i/16/0401/h_1459531242_5047903_30ad340893.png

    Please check on your side.
    Also you can change background image options yourself in the slider settings and test what fits for you best.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 1, 2016 at 18:15

    Hello @carlosmolanodi,

    WP credentials are incorrect.
    Please check them and provide us with FTP credentials too.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 1, 2016 at 18:11

    Hello,

    You need enable the option “Enable slider for gallery images” in Theme Options > Single Product Page and check gallery after that.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 1, 2016 at 18:07

    Hello,

    I’ve set “Stretch row” in static block row settings http://storage9.static.itmages.com/i/16/0401/h_1459530467_8080352_4bb4332343.png .
    Please clear browser cache and check footer now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 1, 2016 at 17:49

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 1, 2016 at 15:20

    Hello,

    Please add this code in Theme Options > Custom CSS > Custom CSS for desktop:

    .shop_table tr li {
       display: flex !important;
    }
    ul#shipping_method {
        width: 250px;
    }
    .shipping input[type=radio] {
       display: table;
       margin-right: 20px;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 1, 2016 at 15:12

    Hello,

    Sorry for a delay.
    We’ve forwarded the issue to the developers and should fix it as soon as possible.
    Once there is a result we’ll let you know.

    Please take our apologies for inconveniences and for your patience.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 1, 2016 at 14:52

    Hello,

    Sorry, but this is related to Woocommerce configuration and you have to refer to their support regarding it or search for some plugins.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 1, 2016 at 14:49

    Hello,

    There is a bug in the theme with Mega Search widget.
    We’ve forwarded this issue to our developers and they will fix it in the next theme update.
    Please take our apologies for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 1, 2016 at 14:28

    Hello,

    Sorry, but this is related to Woocommerce configuration and you have to contact their support regarding it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 1, 2016 at 14:15

    Hello,

    Please add this code in Global Custom CSS:

    .header .tbs span {
        display: none !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 1, 2016 at 14:01

    Hello,

    Sorry, but still the same.
    Perhaps you set shipping for specific country only.
    Please make it available for all countries so we can see the problem.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 1, 2016 at 11:24

    Hello,

    Could you please describe how we can replicate the issue?
    Also please check if the same issue persists only with our theme or with default Woocommerce Storefront theme too https://www.woothemes.com/storefront/ .
    Provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 1, 2016 at 11:09

    Hello,

    You’re welcome.
    We’d be thankful if you leave a comment on ThemeForest site http://themeforest.net/item/classico-responsive-woocommerce-wordpress-theme/11024192/comments .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 1, 2016 at 10:41

    Hello,

    There were errors in the code when you pasted it to Custom CSS.
    I’ve edited them.
    Check your site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 1, 2016 at 10:36

    Hello,

    As I see in your error_log file there is an error:
    PHP Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 284148 bytes)

    You need contact your hosting provider support and ask them to increase memory_limit value.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 1, 2016 at 09:50

    Hello,

    Please show on a screenshot what exactly you want to remove.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 1, 2016 at 09:43

    Hello,

    I’ve added the code in Global Custom CSS:

    .yikes-easy-mc-form .yikes-easy-mc-submit-button {
        background-color: #636363;
        color: white;
        border: 1px solid transparent;
        border-radius: 0;
    }

    Check the button now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 1, 2016 at 09:33

    Hello,

    You can add Text widget with your content to “Prefooter Area” in Appearance > Widgets.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 1, 2016 at 09:24

    Hello,

    1. I’ve changed sizes for images in Woocommerce > Settings > Products > Display and regenerated thumbnails in Tools > Regen. Thumbnails.
    Clear browser cache and check single product page now.

    2. I’ve created Static Block “Footer” and added your footer content there.
    Then added “8theme – Static Block” widget to “Footer area” in Appearance > Widgets.
    Please check the page now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 1, 2016 at 08:37

    Hello,

    1. Sorry, but there is no feature to move gallery images.

    2. Go to Theme Options > Shop > Product Page Banner and remove the content.

    3. Try to set Catalog Visibility to “Hidden” http://storage8.static.itmages.com/i/16/0401/h_1459495972_3584711_608ba321e0.png .

    4. To change products number on a page go to Theme Options > Products Page Layout > Products per page and set the number.

    5. Change the value in Theme Options > Products Page Layout > Products per row.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 1, 2016 at 08:13

    Hello,

    Please provide us with wp-admin and FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 1, 2016 at 08:09

    Hello,

    1. Please use this code instead of yours:

    .product-information .cart button[type="submit"]:hover {
      background-color:white;
      color:#a2b816;
    }

    2. Add this css code:

    .cart-collaterals .checkout-button {
       color: white;
    }

    3. Use the following code:

    .product-title {
       height: 50px;
    }

    4. Please use this code and change font size values to yours:

    .product-categories > li > a {
        font-size: 10px !important;
    }
    .product-categories > li > ul.children li > a {
        font-size: 10px !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 31, 2016 at 20:06

    Hello,

    Please read the documentation how to translate the theme:
    https://www.8theme.com/classico-theme-documentation/ (“10.1. Base theme translation”).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 31, 2016 at 18:34

    Hello,

    The menu displays that way because you added such styles in your child style.css file.
    Check the code in your child theme and remove the one you don’t need.
    Styles weren’t affected before because you made syntax errors in the child style.css. I’ve fixed them and now your code is loading.

    We can’t connect via FTP, there is an error:
    Error: Could not connect to server

    Are there any special settings for connection?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 31, 2016 at 18:28

    Hello,

    In this case you have to contact Woocommerce plugin support as the issue isn’t related to our theme.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 31, 2016 at 18:26

    Hello,

    1. Please add this code in Theme Options > Custom CSS > Global Custom CSS:

    .footer-product {
       display: none;
    }

    2. Use this css code:

    .tabs .tab-content p {
       color: black;
    }

    3. Please try to use this css code in Theme Options > Custom CSS > Custom CSS for desktop:

    .products-grid .product-title {
      height: 50px;
    }

    4. Add this code in Global Custom CSS:

    .pagination-cubic li span.page-numbers.current, .price_slider_wrapper .price_slider_amount button {
      color: #FFF !important;
    }

    5. Use the following code in Global Custom CSS:

    .etheme_add_to_cart_button.product_type_simple {
        color: red;
        background-color: black;
    }

    Write your color values.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 31, 2016 at 18:19

    Hello,

    I’ve changed Background Fit settings to “cover” for your second slide:
    http://storage1.static.itmages.com/i/16/0331/h_1459444754_8100284_147f9aa4e3.png

    Please check it now.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 5,041 through 5,070 (of 31,382 total)
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