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On single product page, Product Pic cut off slightly

This topic has 17 replies, 5 voices, and was last updated 8 years ago ago by Eva Kemp

Mcvxy

Member

April 1, 2016 at 03:03

Hello to whomever this may concern,

On the single products page, the product pictures is slightly cut off at the bottom for every product. Not sure why this is happening. We can see the full image on the products page overview before we click on the single product. But when it heads over to the single product page the image is slightly cut off on the bottom. Tried searching in Theme Options and failed to find a solution. Any assistance would be greatly appreciated. Thank you in advance.

#119637 Copied

16 Answers

Robert Hall

Support staff

April 1, 2016 at 08:35

Hello,

Please try to disable third-party plugins one by one and check this issue.

Regards,
Robert Hall

#119656 Copied

carlosmolanodi

Participant

April 1, 2016 at 16:33

the images of the products out of proportion , the gallery is misconfigured . I can not use the zoom option .

also published the product leaves

http://www.frenchersi.com/producto/cand/

and configure everything according to the documentation provided , but no function.

Please, contact administrator
for this information.

#119736 Copied Theme version: royal 2.6 WooCommerce version: woocommerce.2.5.5

Eva Kemp

Support staff

April 1, 2016 at 18:15

Hello @carlosmolanodi,

WP credentials are incorrect.
Please check them and provide us with FTP credentials too.

Regards,
Eva Kemp.

#119746 Copied

Mcvxy

Member

April 2, 2016 at 05:54

Hello, tried the plugins but doesn’t fix the issue. IS there anything else that can be done?

Please, contact administrator
for this information.

#119778 Copied

Robert Hall

Support staff

April 2, 2016 at 07:13

Hello @Mcvxy,

When I disabled all plugins it seems to be working fine.
Please provide screenshot for our better understanding and highlight what exactly you mean.

Regards,
Robert Hall

#119781 Copied

Mcvxy

Member

April 2, 2016 at 09:24

I’m not to sure how to upload images here but if you look at the links below. You can see the picture on the main product page is how it should be but when you go to the single product page it is slightly cut off on the bottom.

Please, contact administrator
for this information.

#119791 Copied

Robert Hall

Support staff

April 2, 2016 at 09:40

Please see screenshot how it’s displayed from my side http://prntscr.com/an4fek

Regards,
Robert Hall

#119792 Copied

Mcvxy

Member

April 2, 2016 at 10:05

http://prntscr.com/an4lmc This is how I see it. And I checked on different devices and also cleared cache and checked as well .

#119793 Copied

Jack Richardson

Support staff

April 4, 2016 at 08:21

Hello @Mcvxy,

Please set images sizes in Woocommerce settings as described in the documentation https://www.8theme.com/demo/docs/royal/#!/woocommerce , then regenerate thumbnails in Tools > Regen. Thumbnails, clear browser cache and check products.

Best regards,
Jack Richardson.

#119843 Copied

carlosmolanodi

Participant

April 4, 2016 at 14:28

hello @Eva Kemp

I sent the information wp credentials and FTP

April 1, 2016 at 4:33 pm#119736
the images of the products out of proportion , the gallery is misconfigured . I can not use the zoom option .

also published the product leaves

http://www.frenchersi.com/producto/cand/

and configure everything according to the documentation provided , but no function.

Please, contact administrator
for this information.

#119950 Copied Theme version: Royal_Theme-v2.6 WooCommerce version: woocommerce.2.5.5

Jack Richardson

Support staff

April 4, 2016 at 14:57

Hello @carlosmolanodi,

Some plugin is causing the issue.
Please disable them one by one to find it out.

Best regards,
Jack Richardson.

#119953 Copied

carlosmolanodi

Participant

April 4, 2016 at 17:21

I can not configure the routing wish list to the page where included the coodigo . as I can address the wishlist button to that page ?

#119980 Copied

Eva Kemp

Support staff

April 4, 2016 at 17:59

Hello @carlosmolanodi,

I’ve activated YITH WooCommerce Wishlist plugin. Now Wishlist link is shown on the page.
Please check.
You can edit the settings in wp-admin panel > YIT Plugins.

Regards,
Eva Kemp.

#119983 Copied

carlosmolanodi

Participant

April 4, 2016 at 18:06

button in the store does not work. not addressed to wishlist. please check this picture

Please, contact administrator
for this information.

#119985 Copied

carlosmolanodi

Participant

April 4, 2016 at 18:25

button in the store does not work. not addressed to wishlist. please check this picture. the link above UN has mistakenly that I ever write Corrected

Please, contact administrator
for this information.

#119988 Copied

Eva Kemp

Support staff

April 4, 2016 at 18:55

Hello @carlosmolanodi,

As I see the button is working and redirecting to Wishlist page http://storage7.static.itmages.com/i/16/0404/h_1459792511_2165883_13dc83bea0.png .
Please clarify the issue with more details.

Regards,
Eva Kemp.

#119991 Copied
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