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Topic: LEGENDA WORDPESS THEME DONT WORK GOOD ON MOBILE Site

tankimi

Participant

March 27, 2016 3:06 am

hello

my legenda theme dont show good on mobile site.

the account(register, login)and search icon dont work good.

please help me to solve this problem.

thanks
Site URL: hidden
Theme version: 2.11
WooCommerce version: 4.2.2

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Stan Russell

Participant

March 28, 2016 7:15 am

Hello tankimi,

as we can see – your site has several JavaScript errors. Please provide us with admin credentials for your site in ‘Private content’ section and we will try to fix them.

Regards,
Stan Russell.

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tankimi

Participant

March 30, 2016 10:51 am

sorry, my sites product category page not show good too.
http://kimiho.me/%E3%82%B7%E3%83%A7%E3%83%83%E3%83%97/

product pages add to wishlist is not word good too. if my mouse is upon add to wishlist button, the red color over all of the button.
http://kimiho.me/product/bacaro-grape-2008/

please fix for soon.

thank you
Site URL: hidden
Theme version: 2.11
WooCommerce version: 4.2.2

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support staff only.

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Eva Kemp

Support staff

March 30, 2016 11:44 am

Hello,

You’re using old theme version 2.10.0.
Please update the theme to the latest version 2.11.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins http://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Regards,
Eva Kemp.

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tankimi

Participant

March 30, 2016 1:52 pm

i have changed to 2.11 version ,but on mobile site, search icon still not working.
please help me.
Site URL: hidden
Theme version: 2.11
WooCommerce version: 2.5.5

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tankimi

Participant

March 30, 2016 2:05 pm

on mobile sites my account icon not work too.

please help me soon
Site URL: hidden
Theme version: 2.11
WooCommerce version: 2.5.5

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Eva Kemp

Support staff

March 30, 2016 2:21 pm

Hello,

I’ve checked your site on mobile and search icon is working http://storage6.static.itmages.com/i/16/0330/h_1459344086_6289563_470128d943.png as well as My Account icon.

What mobile device are you checking?

Regards,
Eva Kemp.

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tankimi

Participant

March 30, 2016 2:37 pm

http://kimiho.me/wp-content/uploads/2016/03/111.png

i use google chrome(at the most small size) to show it not working good with search icon but account icon work ok

an when i use mobile to show this site, both of account and search icon not work good. My device is samsung A5.

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tankimi

Participant

March 30, 2016 2:40 pm

AND ON THE THEME 2.10 VERSION BOTH OF SEARCH ICON AND ACOUNT ICON WORK GOOD.BUT PRODUCT CATEGORY PAGE WORK NOT GOOD.
IDONT KNOW WHY?

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tankimi

Participant

March 30, 2016 2:52 pm

when i use google chrome at the most small size to show this site. Only on the top page (home ),the search icon not work good.

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tankimi

Participant

March 30, 2016 2:54 pm

on the other page, account and search icon work good.

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Eva Kemp

Support staff

March 30, 2016 4:16 pm

Hello,

The problem is caused by tabs element you added on your home page.
As I see some elements in the tabs are outdated, for example “Button” http://storage2.static.itmages.com/i/16/0330/h_1459350954_2020579_251484184d.png . Please recreate the elements that are deprecated and check the site after that.

Regards,
Eva Kemp.

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tankimi

Participant

March 31, 2016 6:30 am

hello.

i have deleted the Button, but the search icon and account icon still dont work right on mobile site.

please give me a help.

thanks

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tankimi

Participant

March 31, 2016 6:56 am

hello.

i have deleted the Button, but the search icon and account icon still dont work right on mobile site.

please give me a help.

thanks

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tankimi

Participant

March 31, 2016 7:33 am

March 28, 2016 at 7:15 am#119057
Hello tankimi,

as we can see – your site has several JavaScript errors. Please provide us with admin credentials for your site in ‘Private content’ section and we will try to fix them.

Regards,
Stan Russell.

it is not my site have some javascript errors??

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Eva Kemp

Support staff

March 31, 2016 9:21 am

Hello,

Please provide us with FTP credentials in Private Content.

Regards,
Eva Kemp.

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tankimi

Participant

March 31, 2016 1:58 pm

OK.thanks.please see my ftp access.

and can you send me a email or give a link to download the fixed theme files?

my email is tankimi@tmw-tsusho.com

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tankimi

Participant

April 1, 2016 11:25 am

im waiting for 2days.
have you already solved the error? please help me soon.
thanks

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Eva Kemp

Support staff

April 1, 2016 3:12 pm

Hello,

Sorry for a delay.
We’ve forwarded the issue to the developers and should fix it as soon as possible.
Once there is a result we’ll let you know.

Please take our apologies for inconveniences and for your patience.

Regards,
Eva Kemp.

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Eva Kemp

Support staff

April 2, 2016 5:15 pm

Hello,

The issue has been fixed.
Please check your site now.

Regards,
Eva Kemp.

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