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LEGENDA WORDPESS THEME DONT WORK GOOD ON MOBILE Site

This topic has 20 replies, 3 voices, and was last updated 8 years ago ago by Eva Kemp

tankimi

Participant

March 27, 2016 at 03:06

hello

my legenda theme dont show good on mobile site.

the account(register, login)and search icon dont work good.

please help me to solve this problem.

thanks

#119047 Copied Theme version: 2.11 WooCommerce version: 4.2.2

19 Answers

Stan Russell

Participant

March 28, 2016 at 07:15

Hello tankimi,

as we can see – your site has several JavaScript errors. Please provide us with admin credentials for your site in ‘Private content’ section and we will try to fix them.

Regards,
Stan Russell.

#119057 Copied

tankimi

Participant

March 30, 2016 at 10:51

sorry, my sites product category page not show good too.
http://kimiho.me/%E3%82%B7%E3%83%A7%E3%83%83%E3%83%97/

product pages add to wishlist is not word good too. if my mouse is upon add to wishlist button, the red color over all of the button.
http://kimiho.me/product/bacaro-grape-2008/

please fix for soon.

thank you

Please, contact administrator
for this information.

#119343 Copied Theme version: 2.11 WooCommerce version: 4.2.2

Eva Kemp

Support staff

March 30, 2016 at 11:44

Hello,

You’re using old theme version 2.10.0.
Please update the theme to the latest version 2.11.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Regards,
Eva Kemp.

#119360 Copied

tankimi

Participant

March 30, 2016 at 13:52

i have changed to 2.11 version ,but on mobile site, search icon still not working.
please help me.

#119377 Copied Theme version: 2.11 WooCommerce version: 2.5.5

tankimi

Participant

March 30, 2016 at 14:05

on mobile sites my account icon not work too.

please help me soon

#119378 Copied Theme version: 2.11 WooCommerce version: 2.5.5

Eva Kemp

Support staff

March 30, 2016 at 14:21

Hello,

I’ve checked your site on mobile and search icon is working http://storage6.static.itmages.com/i/16/0330/h_1459344086_6289563_470128d943.png as well as My Account icon.

What mobile device are you checking?

Regards,
Eva Kemp.

#119386 Copied

tankimi

Participant

March 30, 2016 at 14:37

http://kimiho.me/wp-content/uploads/2016/03/111.png

i use google chrome(at the most small size) to show it not working good with search icon but account icon work ok

an when i use mobile to show this site, both of account and search icon not work good. My device is samsung A5.

#119396 Copied

tankimi

Participant

March 30, 2016 at 14:40

AND ON THE THEME 2.10 VERSION BOTH OF SEARCH ICON AND ACOUNT ICON WORK GOOD.BUT PRODUCT CATEGORY PAGE WORK NOT GOOD.
IDONT KNOW WHY?

#119399 Copied

tankimi

Participant

March 30, 2016 at 14:52

when i use google chrome at the most small size to show this site. Only on the top page (home ),the search icon not work good.

#119404 Copied

tankimi

Participant

March 30, 2016 at 14:54

on the other page, account and search icon work good.

#119405 Copied

Eva Kemp

Support staff

March 30, 2016 at 16:16

Hello,

The problem is caused by tabs element you added on your home page.
As I see some elements in the tabs are outdated, for example “Button” http://storage2.static.itmages.com/i/16/0330/h_1459350954_2020579_251484184d.png . Please recreate the elements that are deprecated and check the site after that.

Regards,
Eva Kemp.

#119425 Copied

tankimi

Participant

March 31, 2016 at 06:30

hello.

i have deleted the Button, but the search icon and account icon still dont work right on mobile site.

please give me a help.

thanks

#119477 Copied

tankimi

Participant

March 31, 2016 at 06:56

hello.

i have deleted the Button, but the search icon and account icon still dont work right on mobile site.

please give me a help.

thanks

#119480 Copied

tankimi

Participant

March 31, 2016 at 07:33

March 28, 2016 at 7:15 am#119057
Hello tankimi,

as we can see – your site has several JavaScript errors. Please provide us with admin credentials for your site in ‘Private content’ section and we will try to fix them.

Regards,
Stan Russell.

it is not my site have some javascript errors??

#119488 Copied

Eva Kemp

Support staff

March 31, 2016 at 09:21

Hello,

Please provide us with FTP credentials in Private Content.

Regards,
Eva Kemp.

#119508 Copied

tankimi

Participant

March 31, 2016 at 13:58

OK.thanks.please see my ftp access.

and can you send me a email or give a link to download the fixed theme files?

my email is tankimi@tmw-tsusho.com

Please, contact administrator
for this information.

#119570 Copied

tankimi

Participant

April 1, 2016 at 11:25

im waiting for 2days.
have you already solved the error? please help me soon.
thanks

#119694 Copied

Eva Kemp

Support staff

April 1, 2016 at 15:12

Hello,

Sorry for a delay.
We’ve forwarded the issue to the developers and should fix it as soon as possible.
Once there is a result we’ll let you know.

Please take our apologies for inconveniences and for your patience.

Regards,
Eva Kemp.

#119719 Copied

Eva Kemp

Support staff

April 2, 2016 at 17:15

Hello,

The issue has been fixed.
Please check your site now.

Regards,
Eva Kemp.

#119805 Copied
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