Sorry for the long delay with answer. Currently we are working on your site and will reply as soon as possible. Thank you for understanding.
With best regards
Brian Johnson
Brian Johnson
Member
April 21, 2015 at 17:20
Hello
I have checked your site and now top links are updated with your link. Please create Child theme to avoid overwriting of your files with possible theme update. You may add following code into the custom.css to fix layout of the top links: .curr_list_horizontal li{float:none!important;}
With best regards
Brian Johnson
Brian Johnson
Member
April 21, 2015 at 16:54
You are welcome!
We would very much appreciate if you leave a feedback or rating on Themeforest.net.
With best regards
Brian Johnson
Brian Johnson
Member
April 21, 2015 at 16:17
Hello
You may check your widget in appearance-widgets and inspect your page with browser developer tools or similar tool. Please let us know if your site become online. This will allow us to check the issue.
With best regards
Brian Johnson
Brian Johnson
Member
April 21, 2015 at 16:11
Hello
Please privide us with wp-admin and ftp credentials to your site.
With best regards
Brian Johnson
Brian Johnson
Member
April 21, 2015 at 16:09
You are welcome!
Yes.We will take it into our account and will try to implement it in new version as soon as posible.
With best regards
Brian Johnson
Brian Johnson
Member
April 21, 2015 at 16:07
Hello.
You may use some 3-d party Seo plugin to implement tags. This bug should be fixed in future theme updates.
Please take our apologies.
With best regards
Brian Johnson
Brian Johnson
Member
April 21, 2015 at 15:58
Hello
Sorry for inconvenience. This feature requires additional paid customization which can be provided by theme developers. Unfortunately they cannot take your request now because of big amount af work with theme updates. Thank you for understanding.
With best regards
Brian Johnson
Brian Johnson
Member
April 21, 2015 at 15:46
Hello
You need to edit header.php after the line 92.This file lays in wp-content/themes/royal/ directory.
With best regards
Brian Johnson
Brian Johnson
Member
April 21, 2015 at 15:32
Hello
We are unable to login with ftp credentials you gave to us. Please check them.
With best regards
Brian Johnson
Brian Johnson
Member
April 21, 2015 at 14:59
Hello
Please provide us with ftp credentials to your site.
With best regards
Brian Johnson
Brian Johnson
Member
April 21, 2015 at 14:42
Hello
This was caused by unclear documentation of banner element in Visual Composer. Please use symbol * instead of X while seting width and height for banner images.The issue has been fixed. Please check your site now.
With best regards
Brian Johnson
Brian Johnson
Member
April 21, 2015 at 14:31
Hello
I see that shop pages layout is fine. Please clear your browser cahe and try reload page. In case the issue is still showing please provide us with the link where we can notice it.
With best regards
Brian Johnson
Brian Johnson
Member
April 21, 2015 at 14:24
Hello
Please provide us with screenshot or more details for our better understanding. Do you want to change its width or just to change position for Revolution Slider?It can be called from any part of the page. You may change position of it with moving the shorcode [rev_slider home] where “home” is an alias of your silder. You may find your slider shortcode in dashboard->revolution slider.
With best regards
Brian Johnson
Brian Johnson
Member
April 21, 2015 at 13:07
Hello
the most of the options are availble from dashboard->theme options. You may sen main fonts in ->typography. Headers are available in ->header .There you may also set header logo. Please clarify your request with inforamation about what you would like to change on your site.
With best regards
Brian Johnson
Brian Johnson
Member
April 21, 2015 at 13:02
Hello
Sorry for inconvenience. This option is not available in our theme. You may install 3-d party plugin for it. Thank you for understanding.
With best regards
Brian Johnson
Brian Johnson
Member
April 21, 2015 at 12:29
1.You download and instull this plugin manually from https://www.8theme.com/download-plugins/ or click the link on the top(see private content) in wp-admin panel.
2. Please disable 3-d party plugins one-by-one and check the issue. It is very likely that some of them is causing this.
With best regards
Brian Johnson
Please, contact administrator for this information.
Brian Johnson
Member
April 21, 2015 at 12:22
Hello
I have added shortcode to your theme-function.php Please provide us with correct wp-admin credentials because we are unable to login with these below.
With best regards
Brian Johnson
Please, contact administrator for this information.
Brian Johnson
Member
April 21, 2015 at 12:13
Please provide us with direct link to the place where we can see this pop-up.You may also send us screenshot using this service:http://prntscr.com
With best regards
Brian Johnson
Brian Johnson
Member
April 21, 2015 at 12:05
Hello
Please provide us with wp-admin ftp credentials to your site. You may also send us screenshot with pages where the issue persists.
With best regards
Brian Johnson
Brian Johnson
Member
April 21, 2015 at 11:37
Hello
I have added demo Contact us page to your site and it work fine(please see private content). It contains Google map element which requires “Ultimate addons for Visual Composer” plugin. You may install it from theme package.
With best regards
Brian Johnson
Please, contact administrator for this information.
Brian Johnson
Member
April 21, 2015 at 11:15
Hello
Please add following code into the style.css of the Child Theme: .filter-wrap #st-trigger-effects{display:none}
With best regards
Brian Johnson
Brian Johnson
Member
April 21, 2015 at 11:09
Hello
You may try to add this code into the custom.css: .page-heading { background:transparent !important;}
Also transparent can be changed to white or other color.
With best regards
Brian Johnson
Brian Johnson
Member
April 21, 2015 at 10:47
Hello
Please provide us with wp-admin and ftp credentials to yor site.
With best regards
BRian Johnson
Brian Johnson
Member
April 21, 2015 at 10:39
Hello
We received your credentials. Please provide us also with web address of your site.
With best regards
Brian Johnson
Brian Johnson
Member
April 21, 2015 at 10:32
Hello
I see that mobile menu works fine. Please see the screenshot:http://prntscr.com/6wdvyp. You may fill it with elements from the main menu or create custom links for it. Please read here about how to create menu in royal theme.
With best regards
Brian Johnson
Brian Johnson
Member
April 21, 2015 at 10:22
Hello
1. This option is avalible only for logged in users. Please read here how to create registration page. You may use default top bar links for it.
We cannot see the stars because we are not logged in users. Please provide us with wp-admin credentials or create register link for customers on site.
2.The email link can be added via overwriting wishilst plugin files. We strongly recommend to do it within Child theme which comes within your zipped theme package from themeforest.net. Please read here about Child theme.
You should move add-to-wishlist.php from wp-content\plugins\yith-woocommerce-wishlist\templates to your wp-content\themes\royal-child folder. Then open add-to-wishlist.php and edit line 33. You may add your link after the following line: <?php echo apply_filters( 'yith-wcwl-browse-wishlist-label', $browse_wishlist_text )?></a>
With best regards
Brian Johnson
Brian Johnson
Member
April 21, 2015 at 09:05
Hello
Your request is a bit unclear for us. Please clarify it with more details and provide us with links where we can see the issue.
With best regards
Brian Johnson
Brian Johnson
Member
April 21, 2015 at 08:23
Hello
We have tried to import slider and found that ZipArchive extension is not enabled on your server. Please contact your host and ask them to activate it.
With best regards
Brian Johnson
Brian Johnson
Member
April 21, 2015 at 08:20
You are welcome!
We would very much appreciate if you leave a feedback or rating on themeforest.net.
