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Page in white - by GEMA - on WordPress WooCommerce support

This topic has 17 replies, 4 voices, and was last updated 6 years ago ago by Rose Tyler

GEMA

Participant

April 9, 2015 at 18:45

All it was perfect, and suddenly only I can see my website when i am login. If I am not login i don´t see anything.

My web is: http://www.vondomibiza.com

#56071 Copied

16 Answers

Eva Kemp

Support staff

April 9, 2015 at 19:18

Hello,

Please provide us with FTP and wp-admin panel credentials in private content.

Thank you.
Regards,
Eva Kemp.

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GEMA

Participant

April 10, 2015 at 10:15

Thank You

Please, contact administrator
for this information.

#56161 Copied

Eva Kemp

Support staff

April 10, 2015 at 10:31

Hello,

You’re using old Woocommerce plugin version. Please update it.
Don’t forget to create a back up before update.

Thank you.
Regards,
Eva Kemp.

#56164 Copied

GEMA

Participant

April 13, 2015 at 17:35

Hello my woo commerce don´t let me update. How can I update?

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Eva Kemp

Support staff

April 13, 2015 at 18:21

Hello,

Download the plugin http://www.woothemes.com/woocommerce/ and replace old plugin version with a new one via FTP in the directory wp-content/plugins. Remove old “woocommerce” folder and upload a new plugin folder.
Don’t forget to create a back up before.

Regards,
Eva Kemp.

#56610 Copied

GEMA

Participant

April 15, 2015 at 16:00

Hello Eva I update my woo commerce and i see the “view cart” and “checkout” now, great!!!!

But I don´t see my website only I see white page, but if I´m login in baked wordpress I see perfect the site.

#57172 Copied

Eva Kemp

Support staff

April 15, 2015 at 16:07

Hello,

Please give us wp-admin access to check the issue.

Thank you.
Regards,
Eva Kemp.

#57175 Copied

GEMA

Participant

April 17, 2015 at 18:38

My access wordpress. please i only see my web when i log in. If i am log out I only see a white page.

I need your help, Eva

Please, contact administrator
for this information.

#57791 Copied

Eva Kemp

Support staff

April 17, 2015 at 19:19

Hello,

Sorry but login credentials are incorrect.
Please reset wp-admin password.

Thank you.
Regards,
Eva Kemp.

#57809 Copied

GEMA

Participant

April 20, 2015 at 09:26

Hello Eva I send you my credentials to access at my wordpress backend. Do you want this credentials or others?

#57987 Copied

GEMA

Participant

April 20, 2015 at 09:31

Hello

Please, contact administrator
for this information.

#57988 Copied

Eva Kemp

Support staff

April 20, 2015 at 11:54

Hello,

Please update Revolution Slider plugin https://www.8theme.com/download-plugins/ and WordPress to the latest versions. After that check your site.
Don’t forget to create a back up of your site before update.
If the problem persists after that please provide us with FTP credentials as well (ask your host for them if you don’t know where to find).

Thank you.
Regards,
Eva Kemp.

#58034 Copied

GEMA

Participant

April 21, 2015 at 11:18

Hello Eva I see the website perfect, in all browser less in safari. In Safari browser only see the revolution slider.

#58383 Copied

Brian Johnson

Member

April 21, 2015 at 12:05

Hello

Please provide us with wp-admin ftp credentials to your site. You may also send us screenshot with pages where the issue persists.

With best regards
Brian Johnson

#58393 Copied

GEMA

Participant

April 2, 2018 at 10:43

Hello i am used your theme Royal in my website, http://www.repararsamsungsat.com

I need to use row with fullwidth.

#189981 Copied

Rose Tyler

Support staff

April 2, 2018 at 10:59

Hello,

Please see screenshot – http://prntscr.com/izng1d
If this is not what you are looking for, please describe the desired result in more details.

Regards

#189985 Copied
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