Search, sorting don't work in Royal theme

This topic has 5 replies, 3 voices, and was last updated 8 years, 11 months ago ago by Brian Johnson

  • Avatar: electroncanada
    electroncanada
    Participant
    April 20, 2015 at 20:24

    Hello,

    for some reason the search (in the top menu) and the sorting (on the shop pages) do not work. They just reset the page.
    Please see if this problem can be fixed. Login and pass are in the private content.

    Thanks.

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    April 20, 2015 at 20:41

    Hello,

    Try to disable third-party plugins, very likely one of them caused issue.

    Regards,
    Robert Hall.

    Avatar: electroncanada
    electroncanada
    Participant
    April 21, 2015 at 00:19

    Hello,

    the shop section at my website has been completely down for the last 4 hours, and the website shows that someone from 8theme is logged in. Are you still investigating the issue?

    Thanks.

    Avatar: electroncanada
    electroncanada
    Participant
    April 21, 2015 at 00:46

    This is how the shop looks like right now.

    Avatar: Brian Johnson
    Brian Johnson
    Member
    April 21, 2015 at 14:31

    Hello

    I see that shop pages layout is fine. Please clear your browser cahe and try reload page. In case the issue is still showing please provide us with the link where we can notice it.

    With best regards
    Brian Johnson

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