Hello, @darius,

Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

Hello, @darius,

I have checked your site and there is no issue on your site, the wishlist button is working fine on your site. Please watch this video for a better reference: https://www.veed.io/view/cab7c7d9-3b26-49d5-af5e-e13929fecc02?sharingWidget=true

It seems to be the cache issue only at your end. please check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @mustaphaturk,

The error image you shared with us I have checked and when I check the link that you shared with us the same error appears to me. But I notice there is no product in the cart and then the checkout page doesn’t appear if the cart is empty. So I added a product in the cart and I checked the checkout page. It appeared just fine with activating the AMP and the payment plugin.

Here is the video for a better reference:https://streamable.com/rzv2lt

Regards 8Themes Team.

Hello, @achraf,

I have checked your site and edited the pages with Elementor and found no issue. It is working fine. Please check the attached screenshots for a better reference.

https://postimg.cc/0rGMkChq
https://postimg.cc/gallery/x04tY5G

You have a cache issue, nothing else. Please check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @Ekomar,

Alright, I have hidden the notice from the checkout page on mobile. Now if you click on the “Buy Now” button from mobile the notice will not appear on the page. Here is the code I added to solve your issue: https://postimg.cc/bG7BYPWL and here is the resulting image: https://postimg.cc/zy6rh94H

Please check back to your site on mobile after clearing the browser cache.

Regards 8Themes Team.

Hello, @Giuseppe,

The issue you are facing on your site is because of these options: https://postimg.cc/HJrv2yqX please turn it OFF and check back your site after removing the browser cache.

Regards 8Themes Team.

Hello, @Andrés,

1. Please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back to your site after removing the browser cache.

.item-design-mega-menu .nav-sublist-dropdown ul li#menu-item-9381 a, .item-design-mega-menu .nav-sublist-dropdown ul li#menu-item-9369 a {
    font-weight: 900 !important;
    opacity: 1 !important;
    text-transform: uppercase !important;
}
.et_b_header-menu.et_element-top-level .item-design-mega-menu .nav-sublist-dropdown .menu-item-9368.item-level-1>a, .et_b_header-menu.et_element-top-level .item-design-mega-menu .nav-sublist-dropdown .menu-item-9378.item-level-1>a{
    font-weight: 900 !important;
    opacity: 1 !important;
}

Please watch this video here: https://www.veed.io/view/e78554c0-d991-4942-b2ac-674194740518?sharingWidget=true

2. You have to translate/change it into the Core plugin language file, Please watch this video I have captured for you: https://www.veed.io/view/3e051712-3d98-4418-bcae-865cc7c34883?sharingWidget=true

3. I have just checked your site now on my personal mobile phone and the promo section background color is working perfectly fine, please see this screenshot: https://postimg.cc/NK99tC40 so it must be the cache issue at your end nothing else, please try to clear the cache and cookies and check back.

Regards 8Themes Team.

Hello, @homme143,

This seems to be that you are using any Multivendor plugin on your site, If yes then that could be coming from the Multivendor plugin translation files, you have to check in it, Otherwise please share your site WP-ADMIN Login details in the below-listed format in the private content area so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

Hello, @oscardc,

I really appreciate your patience as well, but our theme is fully compatible with the MailChimp newsletter plugin, the issue you were facing on your site was just the cache issue nothing else.

But if you do not want to use it then you can google it and try with any third-party plugin which better meets your requirements but at your own risk.

Regards 8Themes Team.

Hello, @filmguerilla,

I am sorry but I am not able to see any private content, please make sure that you have added the content in the private content area properly.

And please describe your issue in more detail, if possible with some screenshots or a small video clip, and also please share your site WP-ADMIN Login details and FTP in the below-listed format in the private content area so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

FTP Hose:
FTP User:
FTP Password:
FTP Port:

Kindly take a complete backup of your site first.

And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

Regards 8Themes Team.

Hello, @erksoft,

Sorry for the inconvenience that you faced with the issue with working on our theme. Actually that was the known issue and we have fixed it with the latest version of the theme which we released now, please update your theme and core plugin to the very latest version and it will resolve your issue.

You can check our theme changelog here: https://xstore.8theme.com/update-history/

You can get the latest version of the theme and plugins from here as well: https://www.8theme.com/downloads/

How to update the theme: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

How to update the plugins: https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards 8Themes Team.

Hello, @Marcel,

Here you should have to disable the “Use ajax preload for this widget” in the Widget setting, I have un-checked it on your site: https://postimg.cc/k2dh8xrz and it is working fine now: https://postimg.cc/1fMNcQbS

Regards 8Themes Team.

Hello, @Benas,

Really sorry for all the inconvenience, I have just confirmed with the development department and that is the issue with our theme because of the very latest version of the WooCommerce plugin, our development team is working on the new theme update with which we will solve this theme issue as well, and hopefully, by today or tomorrow, you will find the new update of our theme released, so please be patience and stay tuned.

We really appreciate your patience.

Thanks for your understanding.

Regards 8Themes Team.

Hello, @Giuseppe,

Sorry for the late reply as my colleague is on leave today, I have checked your site now at my end and it is working perfectly fine for me on home page and on the single product page as well, please watch this video I have recorded for you: https://www.veed.io/view/888bdb54-3414-4155-aba7-0d68eade79bf?sharingWidget=true

So it must be the cache issue at your end nothing else, please try to clear the cache and cookies and check back again.

Regards 8Themes Team.

Hello, @Diana Nikolova,

Your issue has been solved please check back to your site now after removing the browser cache.

I have turned OFF the XStore Ajaxify from the banner element settings which was creating this issue on your site: https://postimg.cc/gr8ytMxS

And now it is working fine please watch this video I have created for you as a result: https://www.veed.io/view/988920ec-8158-4cc2-945f-f5bd43b1397c?sharingWidget=true

I have done it for you for the first banner only, for 2nd and 3rd banners, you can do it by yourself.

Regards 8Themes Team.