Hi guys, updated the whole site. plugins xstore etc. I found out when adding new products the auto crop doesn’t work. I’ll test another product if this persist. please check private content areaSite URL: hidden Theme version: 8 WooCommerce version: updated
Should i install regenerate thumbnails?
Sorry for the inconvenience that you faced with the issue with working on our theme. Actually, that was the known issue and we have fixed it with the latest version of the theme which we released now, please update your theme and core plugin to the very latest version and it will resolve your issue.
You can check our theme changelog here: https://xstore.8theme.com/update-history/
You can get the latest version of the theme and plugins from here as well: https://www.8theme.com/downloads/
How to update the theme: https://xstore.helpscoutdocs.com/article/63-theme-update
How to update the plugins: https://xstore.helpscoutdocs.com/article/37-plugins-update
Regards 8Themes Team.
guys, theme is updated. after making a new product the image doesnt crop. please check
Could you please share your site WP-ADMIN Login details in the below-listed format in the private content area so that we’ll check and assist you accordingly?
WP Admin URL:
WP Admin Username:
WP Admin Password:
Regards 8Themes Team.
i fixed this already. but i did it manually. the updates didnt show in the dashboard so i have to manually upload the files on my server again. could you please check my site again? hope this is the only problem i will encounter after the update.
Thanks for wp-admin access. Please describe the problem you need help with in more detail, because at first sight, all works fine.
I fixed the problem by manually uploading the theme and core files on my server.
Updates on the dashboard doesnt show a while ago.
Thanks for the reply.
There is a delay between releasing the update and appearing it on the Dashboard. You may wait a few hours, then go WP Dashboard > Updates > press “check updates” link to force check
https://xstore.helpscoutdocs.com/article/63-theme-update , next time.
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