Product image problem on cropping……………

This topic has 2 replies, 1 voice, and was last updated 1 years, 10 months ago ago by Awais Ahmed

  • Avatar: Jef
    August 19, 2022 at 02:34

    Hi guys, updated the whole site. plugins xstore etc. I found out when adding new products the auto crop doesn’t work. I’ll test another product if this persist. please check private content area

    1 Answer
    Avatar: Awais Ahmed
    Awais Ahmed
    August 19, 2022 at 05:30

    Hello, @filmguerilla,

    I am sorry but I am not able to see any private content, please make sure that you have added the content in the private content area properly.

    And please describe your issue in more detail, if possible with some screenshots or a small video clip, and also please share your site WP-ADMIN Login details and FTP in the below-listed format in the private content area so that we’ll check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    FTP Hose:
    FTP User:
    FTP Password:
    FTP Port:

    Kindly take a complete backup of your site first.

    And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

    Regards 8Themes Team.

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