Hello, @Cube54,

1.. The page URL you shared with us is a category page so there is no JSON file because a category page is an archive page that imports with the demo import and you can modify the page from the XSTORE >> Theme Settings >> WooCommerce (ShOP) >> Shop and Shop elements see image: https://postimg.cc/yJGqcwXp and the settings you set from the theme options to the shop archive page will apply on the category page too. further here is the link to the archive page documentation: https://www.8theme.com/documentation/xstore/woocommerce/shop-page/

2.. First of all, If you want to show the products on other pages of your site so you have to use the theme elements/widgets for this. Check this video to know about the theme products widgets/elements and how they work: https://streamable.com/3c6lel

Regards 8Themes Team.

Hello, @filmguerilla,

Dear first of all, you need to know that the related products appear only on the single product page and you cannot select the related products manually because by default WooCommerce pick the related product based on the same tags, and categories.

Further, you cannot add the related product to any other page. If you are facing the issue of the column on other pages of your site then please share the page URL with us.

You are trying to set the related products column from the theme options. if you are facing the issue by using the theme option to set the columns on a single product page then please share the page URL with us and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

Hello, @Muhammad Ali,

First of all, thanks for the login details to your site.

1.. As I already provided you the instructions that how you can optimize your site speed please follow the process to fix the speed issue, and regarding to the header when I checked your site header settings, I found that you have created multiple headers check image: https://postimg.cc/2LwJRbb1 as you can see in the image you created a new header for the home page and when I edit it I see that you just set the logo on it I have set the menu and cart items widget in this header now please check back to your site front page after clearing the browser cache result will appear like this: https://postimg.cc/RWfY4DHr you can also edit the header that you created for the homepage as per your need. I hope you understand.

2.. In order to solve your issue simply go to the XSTORE >> Sales Booster >> Floating Menu and then enable this option from there your issue will be resolved. Please refer to the image for a better reference to understand: https://postimg.cc/p9MccJy2 for now, I have enabled this option on your site you can edit the option and set the settings as per your need. Here is the resulting image of your site: https://postimg.cc/PpVGPVQt

3.. Issue resolved now please check back to your site after clearing the browser cache. As I told you in point number 1 that I have set the homepage header that you created please check this image for a better reference: https://postimg.cc/B8mB0TM9

Regards 8Themes Team.

Hello, @Dennis,

Please go to WooCommerce >> Status >> Tools and “Create default WooCommerce pages” from there: https://postimg.cc/jWbF1zPG save changes and check back to your site after removing the browser cache.

Regards 8Themes Team.

Hello, @PlanetApps,

Please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back to your site after removing the browser cache.

.home .product-details>:not(a) {
    line-height: 1 !important;
}
.content-product .product-title {
    height: 48px !important;
}

With Error: https://postimg.cc/vcqC2gZz
Without Error: https://postimg.cc/34tPMdZY

Regards 8Themes Team.

Hello, @Cr3atorf1lm,

Thanks for using our Theme and for contacting us.

I have checked your site and found no issue, the product image appears just perfect. I have made a video for you. kindly watch it complete for a better reference, and then check back to your site after clearing the browser cache. Here is the video link: https://streamable.com/98ivyx

Regards 8Themes Team.

Hello, @Jubaer,

I am sorry but I am not able you understand your last message, can you please explain your issue a bit more clearly, if possible with some screenshots as well for my better understanding, so that I’ll check and help you out accordingly if possible.

Regards 8Themes Team.

Hello, @budfwaldo,

If you want to set the video background then you have to set the video on the row settings and by default, there is only a Youtube video option available in the row settings as you can see in this image: https://postimg.cc/z3B0JR58 you cannot set the video from your gallery on the row background.

Regards 8Themes Team.

Hello, @Dorian,

Can you please let me know the words and the translation of those words and also please share the URL of the page having those words?

And I need your site WP Admin URL and Credentials as well in the private content area of this topic so that I’ll check and help you out further.

Regards 8Themes Team.

Hello, @Denys,

No problem. you will learn from us, we are always here to help you.

Feel free to generate a new support topic for the new issue anytime.

Thanks for contacting us.
Have a nice weekend.

Case Closed.
Regards 8Themes Team.

Hello, @afaqshakoor,

Thanks for sharing the URL of your site I have checked the social icon color in the theme there is no option you have to make it with the help of custom CSS code. Navigate to the Dashboard >> XSTORE >> Theme Options >> Theme Custom CSS >> Global and then paste the below code at the bottom of the CSS box.

.et_b_header-socials.et_element-top-level.flex-row a:first-child path {
color: #3b5998 !important;
}
.et_b_header-socials.et_element-top-level.flex-row a:nth-child(2) path{
color: #E4405F !important;}
.et_b_header-socials.et_element-top-level.flex-row a:nth-child(3) path {
color: #25D366 !important;
}

Then save settings and check back to your site after clearing the browser cache. The result will appear like this: https://postimg.cc/XpmYw0T4

Regards 8Themes Team.

Hello, @Muhammad Ali,

1.. Yes I have checked your site speed and it shows not satisfying results check here: https://postimg.cc/Wdf51dZs as you can see in the image there are 4 necessary things that need to be optimized in order to speed up your site score. (1- Server response time, 2- Optimized Images, 3- Optimize JS, 4- Optimize CSS) So you need to work on the 2nd, 3rd, and 4th points then the 1st server response time will auto optimized. To make the 2nd, 3rd, and 4th points resolve you can use the WP Rocket plugin it will work for you here is the documentation on it from our theme: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/ I hope it helps.

2.. For the primary menu please make sure that you have created a menu in the Appearance >> Menu and set the menu from the theme option >> header builder >> main menu check image: https://postimg.cc/TpBczzvP

3.. Please share your site WP-ADMIN Login details in the below-listed format in the private content area so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Kindly please take the complete backup of your site, first.

And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

4.. On our demo page we added this manually. This is not demo content that’s why it’s not import and appears on the site.

5.. I have checked your site and found no issue. When I click on a product from the main page it will redirect to the product page I have made a video for you please watch it complete: https://streamable.com/s1pe06 and check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @afaqshakoor,

Sorry for the inconvenience, please correct me if I am wrong:
You want the social icons in the header in their default background color, right? https://postimg.cc/5XW68zfy

And your provided URL is showing this: https://postimg.cc/WDXVkjfJ please provide me the live working URL of your site, so that I’ll check and prepare the Custom CSS for your site for header social icons.

Regards 8Themes Team.

Hello, @Chris0483,

Yes I have checked it and that is why I asked you to turn ON the debug mode of your site: https://postimg.cc/KRqBYyJR

Regards 8Themes Team.

Hello, @Chris0483,

I have updated the Theme and Core plugin for you on your site.

And regarding Critical Error please turn ON your site debug mode so that we will see the error appear on your site and then we will be able to assist you properly.

Regards 8Themes Team.