Forum Replies Created

Viewing 30 posts - 1 through 30 (of 843 total)
  • Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 12, 2022 at 09:12

    Hello, @Soumya,

    I have checked your provided screenshot. you want to know about More Offers and INQUIRIES tabs. Please read the below attached WCFM Marketplace plugin articles.

    1. https://wclovers.com/knowledgebase/wcfm-marketplace-single-product-multi-vendor/
    2. https://wclovers.com/knowledgebase/wcfm-enquiry-module/

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 12, 2022 at 08:42

    Hello, @Cube54,

    1.. The page URL you shared with us is a category page so there is no JSON file because a category page is an archive page that imports with the demo import and you can modify the page from the XSTORE >> Theme Settings >> WooCommerce (ShOP) >> Shop and Shop elements see image: https://postimg.cc/yJGqcwXp and the settings you set from the theme options to the shop archive page will apply on the category page too. further here is the link to the archive page documentation: https://www.8theme.com/documentation/xstore/woocommerce/shop-page/

    2.. First of all, If you want to show the products on other pages of your site so you have to use the theme elements/widgets for this. Check this video to know about the theme products widgets/elements and how they work: https://streamable.com/3c6lel

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 12, 2022 at 08:38

    Hello, @Muhammad Ali,

    No need to worry, The menu, Search, Wishlist, and add-to cart all are set to appear just fine please check the image of your site and our demo and then compare them both you will never see any difference. Here is the image link: https://postimg.cc/bZSfJSgK and https://postimg.cc/PpjpXwG4 now please check back to your site after clearing the browser cache.

    And if still you are facing the issue then please try to use the below given CSS under XStore >> Theme Settings >> Theme Custom CSS >> Global CSS.

    .header-wrapper .et_b-icon+span, span+.et-element-label {
        padding-left: 0 !important;
    }

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 12, 2022 at 08:32

    Hello, @filmguerilla,

    Dear first of all, you need to know that the related products appear only on the single product page and you cannot select the related products manually because by default WooCommerce pick the related product based on the same tags, and categories.

    Further, you cannot add the related product to any other page. If you are facing the issue of the column on other pages of your site then please share the page URL with us.

    You are trying to set the related products column from the theme options. if you are facing the issue by using the theme option to set the columns on a single product page then please share the page URL with us and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 12, 2022 at 06:36

    Hello, @IvanMTK,

    Alright, Thanks for the logins and detailed descriptions with images of your issues.

    I have made a video for you, in which I show you all your issues that it is working fine now and how I resolved them. Here is the video link: https://streamable.com/8suqhi

    As you can see in this image: https://postimg.cc/FYdx4dw7 you added a lot of customization in the child theme on your site which is causing the issue. That’s why when I activate the parent theme all of your issues have been auto-resolved. Now, In order to solve your issue with the child theme, you have to check your customization and set this so that, it will not cause any issue on the site.

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 12, 2022 at 06:28

    Hello, @Muhammad Ali,

    First of all, thanks for the login details to your site.

    1.. As I already provided you the instructions that how you can optimize your site speed please follow the process to fix the speed issue, and regarding to the header when I checked your site header settings, I found that you have created multiple headers check image: https://postimg.cc/2LwJRbb1 as you can see in the image you created a new header for the home page and when I edit it I see that you just set the logo on it I have set the menu and cart items widget in this header now please check back to your site front page after clearing the browser cache result will appear like this: https://postimg.cc/RWfY4DHr you can also edit the header that you created for the homepage as per your need. I hope you understand.

    2.. In order to solve your issue simply go to the XSTORE >> Sales Booster >> Floating Menu and then enable this option from there your issue will be resolved. Please refer to the image for a better reference to understand: https://postimg.cc/p9MccJy2 for now, I have enabled this option on your site you can edit the option and set the settings as per your need. Here is the resulting image of your site: https://postimg.cc/PpVGPVQt

    3.. Issue resolved now please check back to your site after clearing the browser cache. As I told you in point number 1 that I have set the homepage header that you created please check this image for a better reference: https://postimg.cc/B8mB0TM9

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 12, 2022 at 06:27

    Hello, @TFS,

    Are you talking about this revision? https://postimg.cc/9DZ7M9KX

    Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 12, 2022 at 06:11

    Hello, @Dennis,

    Please go to WooCommerce >> Status >> Tools and “Create default WooCommerce pages” from there: https://postimg.cc/jWbF1zPG save changes and check back to your site after removing the browser cache.

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 12, 2022 at 06:07

    Hello, @Thomas,

    I have just logged in to your site and found that still you are using many third-party plugins, So should I deactivate those plugins on your site? Please take the complete backup of your site or clone it and share the cloned site WP Admin access with me, so that I’ll check and debug it on your site, debug includes deactivating all the third-party plugins and on-site Customization as well, so that is why I need your permission as well.

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 12, 2022 at 05:49

    Hello, @PlanetApps,

    Please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back to your site after removing the browser cache.

    .home .product-details>:not(a) {
        line-height: 1 !important;
    }
    .content-product .product-title {
        height: 48px !important;
    }

    With Error: https://postimg.cc/vcqC2gZz
    Without Error: https://postimg.cc/34tPMdZY

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 12, 2022 at 05:39

    Hello, @cabwebdesign,

    I have disabled the option “Lazy Load” from the XSTORE >> Theme Settings >> Speed Optimization and your issue is resolved. I have made a video for you, please watch it complete for a better reference to understand: https://streamable.com/6w61kb then check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 12, 2022 at 05:24

    Hello, @Cr3atorf1lm,

    Thanks for using our Theme and for contacting us.

    I have checked your site and found no issue, the product image appears just perfect. I have made a video for you. kindly watch it complete for a better reference, and then check back to your site after clearing the browser cache. Here is the video link: https://streamable.com/98ivyx

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 10, 2022 at 10:05

    Hello, @James,

    For hover changing the color, you can try with the below-given CSS.

    .sidebar-widget ul li a, .widget_product_categories.sidebar-widget ul li:hover a {
        color: #dbb867 !important;
    }

    For Categories Title Text Font Size, please use the below given CSS code and change the value as per your requirements.

    h4.widget-title {
        font-size: 20px !important;
    }

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 10, 2022 at 09:43

    Hello, @Jubaer,

    I am sorry but I am not able you understand your last message, can you please explain your issue a bit more clearly, if possible with some screenshots as well for my better understanding, so that I’ll check and help you out accordingly if possible.

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 10, 2022 at 09:35

    Hello, @elvisl10,

    I have just checked your site now and find the theme and plugins are already updated to the very latest version. Please check the below-given screenshots and also you can check the changelog of the theme here: https://xstore.8theme.com/update-history/

    https://postimg.cc/zL1fxgw7
    https://postimg.cc/5Qj9Xq14

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 10, 2022 at 08:49

    Hello, @budfwaldo,

    If you want to set the video background then you have to set the video on the row settings and by default, there is only a Youtube video option available in the row settings as you can see in this image: https://postimg.cc/z3B0JR58 you cannot set the video from your gallery on the row background.

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 10, 2022 at 08:18

    Hello, @AnimalShop,

    Actually, Our theme has a feature to set the product image and thumbnail as a slider and you can find this option in the XSTORE >> Theme Options >> WooCommerce >> Single Product Page >> Single Page Layout. I have made a video for you to know how the option works for a better reference: https://streamable.com/pgl6jg

    This is the thing that you can do with our theme if you want anything other then there is no such possibility in the theme for now.

    I hope you understand.

    You can submit your request here – https://www.8theme.com/taskboard/, and our dev team will analyze how many people need this also and if there is the possibility to do this.

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 10, 2022 at 08:02

    Hello, @Dorian,

    Can you please let me know the words and the translation of those words and also please share the URL of the page having those words?

    And I need your site WP Admin URL and Credentials as well in the private content area of this topic so that I’ll check and help you out further.

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 10, 2022 at 07:57

    Hello, @James,

    I have understood your issue. But the thing is that there is no option in the theme for this from you can change the font color, and font size of the categories. You have to make it with the help of custom CSS code. You can add your custom CSS code in the XSTORE >> Theme Options >> Theme Custom CSS >> Global as you can see in this image: https://postimg.cc/wyP0Yy82

    Here is the CSS code that you see on the above image:

    .sidebar-widget ul li a, .widget_product_categories.sidebar-widget ul li a{
    		color:white !important; 
    		font-size:18px !important;
    }

    Note: In the above code the word “white” is the color of the font and the word “18” is the size of the font you can change it with you want.

    I hope you understand.

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 10, 2022 at 07:44

    Hello, @Denys,

    No problem. you will learn from us, we are always here to help you.

    Feel free to generate a new support topic for the new issue anytime.

    Thanks for contacting us.
    Have a nice weekend.

    Case Closed.
    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 10, 2022 at 07:28

    Hello, @SC,

    1. Actually, it is because if you navigate to the dashboard >> Products >> Categories and check there are a total of 15 categories but only three categories have products all others are empty. So once you will add the products to the other categories they will start appearing in the search box categories list automatically.

    2. There was a CSS code that caused the issue. Check the code image: https://postimg.cc/ftWfNXWz I have removed it. So that the custom code that I added now in the theme options check here: https://postimg.cc/cgjgb8r5 start working and your issue is resolved. Here is the resulting image: https://postimg.cc/68Xhtfky please check back to your site after clearing the browser cache.

    3. Actually you faced this issue because you have not placed the language files in the proper folder, I have moved your language files under wp-content/languages/loco/themes and now you will never lose your files whenever you will update the theme.

    I have uploaded the translated files there and you can change any of the words now from the theme language files as per your requirements: https://dev.sioncreativos.com/veqquettal/wp-admin/admin.php?path=languages%2Floco%2Fthemes%2Fxstore-es_ES.po&bundle=xstore&domain=xstore&page=loco-theme&action=file-edit

    https://postimg.cc/bsJHFN2t

    4. That is actually the custom text and you can change/modify it from Theme options > Header builder > Cart > Mini-Cart Promo Message > Text tab: https://postimg.cc/QF6pgLMq as per your requirements.

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 10, 2022 at 06:53

    Hello, @afaqshakoor,

    Thanks for sharing the URL of your site I have checked the social icon color in the theme there is no option you have to make it with the help of custom CSS code. Navigate to the Dashboard >> XSTORE >> Theme Options >> Theme Custom CSS >> Global and then paste the below code at the bottom of the CSS box.

    .et_b_header-socials.et_element-top-level.flex-row a:first-child path {
    color: #3b5998 !important;
    }
    .et_b_header-socials.et_element-top-level.flex-row a:nth-child(2) path{
    color: #E4405F !important;}
    .et_b_header-socials.et_element-top-level.flex-row a:nth-child(3) path {
    color: #25D366 !important;
    }

    Then save settings and check back to your site after clearing the browser cache. The result will appear like this: https://postimg.cc/XpmYw0T4

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 10, 2022 at 06:25

    Hello, @slw250@hotmail.com,

    Alright, I have understood your issue. I have checked your site shop page and there is no sub-category appearing, all the products are appearing on the shop page, just perfect. I have made a video for you kindly watch it complete for a better reference: https://streamable.com/ocrkqc and check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 10, 2022 at 06:22

    Hello, @Muhammad Ali,

    1.. Yes I have checked your site speed and it shows not satisfying results check here: https://postimg.cc/Wdf51dZs as you can see in the image there are 4 necessary things that need to be optimized in order to speed up your site score. (1- Server response time, 2- Optimized Images, 3- Optimize JS, 4- Optimize CSS) So you need to work on the 2nd, 3rd, and 4th points then the 1st server response time will auto optimized. To make the 2nd, 3rd, and 4th points resolve you can use the WP Rocket plugin it will work for you here is the documentation on it from our theme: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/ I hope it helps.

    2.. For the primary menu please make sure that you have created a menu in the Appearance >> Menu and set the menu from the theme option >> header builder >> main menu check image: https://postimg.cc/TpBczzvP

    3.. Please share your site WP-ADMIN Login details in the below-listed format in the private content area so that we’ll check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Kindly please take the complete backup of your site, first.

    And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

    4.. On our demo page we added this manually. This is not demo content that’s why it’s not import and appears on the site.

    5.. I have checked your site and found no issue. When I click on a product from the main page it will redirect to the product page I have made a video for you please watch it complete: https://streamable.com/s1pe06 and check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 10, 2022 at 06:12

    Hello, @Maher,

    You can use the multi-vendor Dokan Plugin. Remember it’s not official but my personal advice. You can use it or any other plugin as you want.

    Check this article for a better reference: https://www.8theme.com/documentation/docs/dokan-multivendor-plugin-with-xstore-theme/

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 9, 2022 at 10:12

    Hello, @afaqshakoor,

    Sorry for the inconvenience, please correct me if I am wrong:
    You want the social icons in the header in their default background color, right? https://postimg.cc/5XW68zfy

    And your provided URL is showing this: https://postimg.cc/WDXVkjfJ please provide me the live working URL of your site, so that I’ll check and prepare the Custom CSS for your site for header social icons.

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 9, 2022 at 10:03

    Hello, @Oliver Theiß,

    1.. Alright, Thanks for the page URL I have fixed it on your site here is the code image: https://postimg.cc/bGnbK7yV, and here is the resulting image: https://postimg.cc/CZbBvb7W

    2.. As per your requirement I have now set the price text in grey with white background check image here: https://postimg.cc/HV5g83LD
    Please check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 9, 2022 at 09:58

    Hello, @Chris0483,

    Yes I have checked it and that is why I asked you to turn ON the debug mode of your site: https://postimg.cc/KRqBYyJR

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 9, 2022 at 09:36

    Hello, @Ismael,

    Your provided URL is showing this: https://postimg.cc/PL4T4Sg8

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 9, 2022 at 09:33

    Hello, @Chris0483,

    I have updated the Theme and Core plugin for you on your site.

    And regarding Critical Error please turn ON your site debug mode so that we will see the error appear on your site and then we will be able to assist you properly.

    Regards 8Themes Team.

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Viewing 30 posts - 1 through 30 (of 843 total)
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