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Does not translate the Checkout payment page for the ‘Separated’ layout version

This topic has 13 replies, 3 voices, and was last updated 1 years, 7 months ago ago by Ismael

  • Avatar: Ismael
    Ismael
    Participant
    September 8, 2022 at 15:48

    Hello,

    I need to translate everything from English to Spanish on the shop checkout page (attached image). I have enabled the ‘Separated’ option as Layout.

    I have already updated the .po files, I have also tried Loco Translated, but I am not able to translate it.

    I also have the same problem with the ‘Frequently bought together’ section, which is also not translated from Loco Translate or .po file.

    The rest of the website is in Spanish.

    I have also followed all of the steps outlined in https://xstore.helpscoutdocs.com/article/103-translation-files-update and it still doesn’t work.

    Can you help me?

    Pd. What I indicate in the image with red circles should be translated and is not translated.

    Please, contact administrator
    for this information.
    #333559 Copied Theme version: 8.3.2 WooCommerce version: 6.8.2
    12 Answers
    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 9, 2022 at 06:15

    Hello, @Ismael,

    Could you please share your site WP Admin URL and Credentials with me in the private content area of this topic and share those words translation as well so that I’ll check and help you out in solving your issue.

    Regards 8Themes Team.

    #333580 Copied
    Avatar: Ismael
    Ismael
    Participant
    September 9, 2022 at 08:51

    I attach the credentials.

    The words to be translated are attached in the image of the first comment of this Topic + Frequently Bought Together + For %s item(s) + Add all to cart.

    Thanks!

    Please contact administrator
    for this information.
    #333603 Copied
    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 9, 2022 at 09:36

    Hello, @Ismael,

    Your provided URL is showing this: https://postimg.cc/PL4T4Sg8

    Regards 8Themes Team.

    #333609 Copied
    Avatar: Ismael
    Ismael
    Participant
    September 9, 2022 at 10:55

    can you send me your country of access and public IP? since the server is blocking it.

    #333623 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 9, 2022 at 13:03

    Hello,

    We’ve checked translation of the theme, Core, WooCommerce on your site. Why do you have files in 2 locations? https://prnt.sc/WMmK7oYKk2Di
    “System” location is the correct one, so delete other files, then do the Sync and find/translate mentioned stings.

    Regards

    #333628 Copied
    Avatar: Ismael
    Ismael
    Participant
    September 9, 2022 at 14:10

    but with the system translation I lose the translations when I update the theme?

    I have it in Custom so as not to lose the changes.

    Regards!

    #333633 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 9, 2022 at 14:23

    You will not lose translation after update, but we would recommend doing a backup of all the files before any update.
    You can leave files in “Custom” or in “System” location, but only in 1 place, because they conflict.

    Regards

    #333635 Copied
    Avatar: Ismael
    Ismael
    Participant
    September 10, 2022 at 00:00

    I have already removed all duplicates leaving only the system translations, but it still doesn’t work at all.

    Some problems have been fixed, but there are still some words in the purchase steps that are not translated for me.

    Where or how can I change them?

    PS. I attach in the image the words that it has not yet translated from English to Spanish.

    Thank you.

    Please contact administrator
    for this information.
    #333659 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2022 at 07:49

    Hello,

    Check now, please.

    Regards

    Please contact administrator
    for this information.
    #333700 Copied
    Avatar: Ismael
    Ismael
    Participant
    September 11, 2022 at 21:58

    Now all of the above (shopping page) works fine, but after you changed something, we have lost some translations.

    E.g. In the shopping cart it says ‘Shipping’ in English (image 1), and it doesn’t translate ‘Up to %s’ as an offer (image 2).

    I have used Loco Translate to translate these strings (image 3). I have cleared all caches (web, server, browser… but it doesn’t sync).

    What is the problem?

    Thank you.

    Please contact administrator
    for this information.
    #333756 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2022 at 12:25

    Hello,

    Sync was done – https://xstore.helpscoutdocs.com/article/103-translation-files-update Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.
    After every update, you need to synchronize translation – https://xstore.helpscoutdocs.com/article/103-translation-files-update

    Clear cache and check the translation now.

    Regards

    #333797 Copied
    Avatar: Ismael
    Ismael
    Participant
    September 12, 2022 at 12:37

    Great, now it’s all there.

    Thank you very much for all your help.

    #333802 Copied

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The issue related to '‘Does not translate the Checkout payment page for the ‘Separated’ layout version’' has been successfully resolved, and the topic is now closed for further responses

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