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Viewing 30 posts - 2,491 through 2,520 (of 7,776 total)
1 2 3 … 83 84 85 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, LVRB,

    We have released an update and have installed it for you. The changes made in this update should resolve your issue. Kindly check your website, and if the problem persists, please provide us with FTP access to your site so that we can further investigate.

    Best regards,
    8Theme Team

    #438000 Copied In reply to: Waitlist for variable products and linked variations products
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, styleverse,

    We have fixed this issue. Please check it on your end. These fixes will also be included in the next theme update.

    Before checking, please don’t forget to clear your cache.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #437997 Copied In reply to: Urgent: Checkout Issue After XStore Theme Update
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, MAHDAR,

    Please install the latest theme update, as it includes a fix for this issue. You can find more details about the update at the following link:
    https://xstore.8theme.com/update-history/

    Best regards,
    8Theme Team

    #437982 Copied In reply to: The issue of displaying a button without text on the account page in the password section.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, MAHDAR,

    We recently released a theme update designed to resolve the issue you encountered. Kindly install the update and check if the problem persists.

    If the issue remains unresolved, please provide us with FTP access so we can investigate further.

    Should you have any questions or require assistance, feel free to reach out.

    Best regards,
    8Theme Team

    #437981 Copied In reply to: Not displaying all categories in the WooCommerce filter.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Sparc,

    We have made some changes. Please check them.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #437980 Copied In reply to: Move Single Product Swatch Images to Last Position on Mobile
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, DolphinRC,

    Thank you for providing access. We have identified a critical error on your website caused by the prdctfltr plugin. Would it be possible for us to temporarily disable this plugin to investigate and resolve the issue?

    A detailed description of the error will be shared with you privately.

    Looking forward to your response.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #437972 Copied In reply to: The filter does not work after changing the website theme
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Essex Banners Ltd,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #437970 Copied In reply to: How do i make the final price on products a bigger font and maybe a different colour
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, alhamzamedia,

    Currently, it is not possible to add custom elements to the wishlist page, as it cannot be edited using the builder tools. However, if you provide us with FTP access, we will be happy to add the necessary heading for you. Please also send us the exact text of the heading you would like to include.

    Best regards,
    8Theme Team

    #437964 Copied In reply to: On the wishlist-page, all product images are deformed
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Krzysztof,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #437953 Copied In reply to: High-Performance Order Storage (HPOS) and XSTORE compatibility
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Tommy,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #437933 Copied In reply to: Carousel of spotlight categories widget do not working via arrows
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Massimiliano,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #437921 Copied In reply to: Max Product title characters lenght numbers
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear FPA,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #437900 Copied In reply to: Can’t start customizing my website XStore Theme
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    8Theme’s Team

    #437859 Copied In reply to: on the login page and after logging in, the show password button in the account menu appears black.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Siddharth,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #437770 Copied In reply to: Filter Not Working on Specific Website Pages
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Could you please compare the result with your previous screenshot?
    Additionally, we have attached a similar comparison in the provided files.

    If you would like to further reduce the font size or adjust the placement of elements within the block, please let us know.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #437745 Copied In reply to: inked Variations Products – Link Separate Products Together
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
    https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

    Essentially, you don’t need to understand or read on the internet about what FTP is, although you can if you want to. In reality, all you need to do right now is contact your hosting provider with screenshots of our conversation. They will create the necessary FTP access for you upon request.

    #437743 Copied In reply to: The filter does not work after changing the website theme
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Rokas,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #437742 Copied In reply to: Long description editing solution for WP bakery
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Benz,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #437739 Copied In reply to: WooCommerce Variable Product Issue – “Out of Stock”
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Andrea,

    To align the numbers, we have added the following custom CSS in Customizer -> Theme Custom CSS -> Global CSS 

    ul.st-swatch-preview li.type-select.with-count .count {
    margin-right: 0;
}

    Best regards,
    8Theme Team

    #437738 Copied In reply to: Numbers in XStore widget for attributes align them
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, S1_MIKE,

    We have released several patches that address this issue. Please open the patcher and install them.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #437736 Copied In reply to: problem with categories in my webshop…
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Oliver Theiß,

    Regarding the appearance of variations, we have made some adjustments. Please check and let us know if everything looks as expected.

    As for the saving issue, unfortunately, we were unable to reproduce the problem on our end. It seems to be related to the encoding of special characters. To resolve this, we kindly ask you to provide us with FTP access so that we can investigate and fix the issue directly on your website.

    Thank you for your cooperation. We look forward to your response.

    Best regards,
    8Theme Team

    #437732 Copied In reply to: inked Variations Products – Link Separate Products Together
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Unfortunately, the “Linked Variations” feature only works with simple products.

    For more details about linked variations, please refer to the following link:
    https://www.8theme.com/documentation/xstore/xstore-features/linked-variations-products-link-separate-products-together-by-size-color-and-more/

    #437728 Copied In reply to: Waitlist for variable products and linked variations products
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, LVRB,

    We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

    If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
    Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

    Let us know the results.

    Best regards,
    8Theme’s Team

    #437727 Copied In reply to: Waitlist for variable products and linked variations products
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Anurag,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #437726 Copied In reply to: Product Category Are not showing as i want
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, alhamzamedia,

    Thank you for providing access. We have made some changes, and we kindly ask you to review them. Additionally, please do not forget to clear the cache.

    Best regards,
    8Theme Team

    #437719 Copied In reply to: On the wishlist-page, all product images are deformed
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    You’re most welcome! Wishing you a wonderful day ahead.

    We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

    You can rate us here: https://themeforest.net/downloads

    Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

    Best regards,
    8Theme’s Team

    #437711 Copied In reply to: Missing numbers in Xstore widget for attributes
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, DolphinRC,

    In order to make the necessary modifications to the categories, we require FTP access. Unfortunately, access to the admin panel alone is not sufficient.

    Could you kindly provide us with the necessary FTP credentials?

    Thank you in advance for your cooperation.

    Best regards,
    8Theme Team

    #437710 Copied In reply to: The filter does not work after changing the website theme
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Sparc,

    Thank you for providing access. We have added the following custom CSS to Customizer -> Theme Custom CSS -> Mobile

    .single-product .elementor-widget-woocommerce-product-etheme_product_images .main-images.clearfix {
    display: flex;
    flex-wrap: wrap;
    flex-direction: column-reverse;
}

    This CSS adjusts the position of the image that changes to the last one. Please remember to clear the cache after applying the changes.

    Best regards,
    8Theme Team

    #437708 Copied In reply to: Move Single Product Swatch Images to Last Position on Mobile
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Andrea,

    Thank you for providing access. We have resolved the issue by adding the “Show product counts” option for the XStore Swatches filter. This adjustment ensures that customers who are accustomed to using the widget without quantity display do not encounter any difficulties.

    Additionally, we have released and installed patch #9488046 for you, so you do not have to wait for the official update. Please note that the aforementioned option will also be included in the upcoming update.

    Should you have any further questions or require assistance, please feel free to reach out.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #437700 Copied In reply to: Missing numbers in Xstore widget for attributes
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Mauro,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #437689 Copied In reply to: How can I disable link into menu title???
  • 1 2 3 … 83 84 85 … 258 259 260
    2,491–2,520 of 7,776 posts
Viewing 30 posts - 2,491 through 2,520 (of 7,776 total)
1 2 3 … 83 84 85 … 258 259 260