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Issue with Plugin & Deprecated Notices – Request for Support

This topic has 22 replies, 3 voices, and was last updated 1 months, 2 weeks ago ago by Andrew Mitchell

muhammed

Participant

April 23, 2025 at 09:53

Hi,

I recently purchased the XStore | Multipurpose WooCommerce Theme from ThemeForest. After installing and activating the theme, I noticed several warning and deprecated notices appearing on my WordPress dashboard. These seem to be related to plugins that were bundled with the theme (e.g., RightPress – Dynamic Pricing and Discounts, and others).

Here are a few of the notices I’m getting:

Deprecated: Creation of dynamic property…

Notice: Function _load_textdomain_just_in_time was called incorrectly…

These messages suggest that the theme or bundled plugins are using outdated functions not fully compatible with the current WordPress or PHP version (I’m using PHP [insert your version]).

Since these plugins are included with the theme, I believe it’s the theme author’s responsibility to ensure compatibility and proper integration. Could you please:

Confirm whether these plugins will be updated soon?

Provide a fix or guidance to prevent these notices from displaying?

Assist with registering the theme if needed?

I appreciate your help and look forward to your support in resolving this.

Thank you,

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21 Answers

Alex Carter

Support staff

April 23, 2025 at 12:42

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

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muhammed

Participant

April 23, 2025 at 13:48

i shared

Please contact administrator
for this information.

#441601 Copied

Alex Carter

Support staff

April 23, 2025 at 14:05

Hello,

Could you please provide a link to your website as well as temporary FTP access?

Best regards,
The 8Theme Team

#441603 Copied

muhammed

Participant

April 26, 2025 at 08:22

i am also shared username and password

#442011 Copied

Alex Carter

Support staff

April 26, 2025 at 09:09

Hello,

We have received the wp-admin access you provided; however, we still require the URL of your site and FTP access as well. Please note that wp-admin and FTP access are two different things.

Kindly contact your hosting provider and request them to create FTP access for your website:
– FTP Host
– FTP Username
– FTP Password
– FTP Port

Warm Regards,
The 8Theme Team

#442013 Copied

muhammed

Participant

April 26, 2025 at 09:19

i don`t know about that

#442015 Copied

Alex Carter

Support staff

April 26, 2025 at 11:02

Hello,

We understand that you may not be familiar with this matter. Kindly contact your hosting provider and show them our correspondence — they will understand the situation and provide you with the necessary FTP access.

Warm Regards,
The 8Theme Team

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muhammed

Participant

April 26, 2025 at 13:12

can you give updated plugin?

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Alex Carter

Support staff

April 26, 2025 at 13:28

Hello,

You can download the latest available version of the plugin from the following page:
https://www.8theme.com/downloads/

Since the process of obtaining FTP access has taken some time, to prevent the notices from distracting you, we recommend temporarily disabling the debug mode. You can find detailed instructions on how to do this here:
https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ – https://prnt.sc/pgqsZLyLv87W

The notices shown in your first screenshot are not critical and are related to the latest WordPress update. The simplest solution would be to disable the debug mode, which you can do by following the instructions provided in the article above, or you may contact your hosting provider for assistance.

Best Regards,
8Theme’s Team

#442043 Copied

muhammed

Participant

April 26, 2025 at 20:21

please check it?

Please contact administrator
for this information.

#442080 Copied

muhammed

Participant

April 27, 2025 at 06:08

did you check?

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Alex Carter

Support staff

April 28, 2025 at 07:17

Hello, muhammed

Sorry for the delay in answering due to the weekend.

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

#442137 Copied

muhammed

Participant

April 28, 2025 at 08:05

Dear 8Theme Team,

Thank you so much for your prompt and professional assistance. I appreciate your willingness to escalate the issue and assign a dedicated specialist to resolve it. Your proactive approach has been very reassuring, and I’m confident that the matter will be addressed swiftly.

I’ve already left a 5-star review on ThemeForest as a token of my appreciation for the exceptional support I’ve received from your team. I’m looking forward to the resolution and will be sure to keep an eye out for any updates.

Thanks again for your continued support!

Best regards,
Muhammed

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Andrew Mitchell

Support staff

April 28, 2025 at 10:55

Hello, muhammed,

Thank you for providing access.

As we can see, a third-party theme is currently being used on your site. However, the issues you mentioned are also present with this theme.
Please review the attached files — we have identified which specific files from third-party plugins are responsible for the problem (details are included in the attachments).
Since we are not the authors of these plugins, we are unable to modify them. We kindly recommend that you contact the plugin developers directly for further assistance.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

#442186 Copied

muhammed

Participant

April 29, 2025 at 07:03

i am changed theme to xstore

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#442243 Copied

muhammed

Participant

April 29, 2025 at 12:48

What’s taking so long to get a reply?

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Andrew Mitchell

Support staff

April 29, 2025 at 15:25

Hello, muhammed,

It seems there has been a misunderstanding regarding the access permissions. Please find the details in the private content section.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#442319 Copied

muhammed

Participant

April 29, 2025 at 16:53

sorry i am just created a development website, please check it

Please contact administrator
for this information.

#442328 Copied

muhammed

Participant

April 30, 2025 at 06:07

you`re response is very slowly?

#442352 Copied

muhammed

Participant

April 30, 2025 at 12:08

Dear XStore Support Team,

I previously reported an issue regarding deprecated notices and warnings appearing in my WordPress dashboard after installing the XStore theme and its bundled plugins.

Your initial response suggested the issue might be due to another theme being active. To rule that out, I created a completely new WordPress installation, installed only the XStore theme, and activated it properly. Despite this clean setup, I am still seeing the same PHP deprecation and function notices, such as:

Deprecated: Creation of dynamic property…

Notice: Function _load_textdomain_just_in_time was called incorrectly…

This indicates the problem is not related to conflicting themes or third-party plugins, but likely due to incompatibilities with the latest PHP and WordPress versions (I’m using PHP [insert version, e.g., 8.2]).

I have registered the theme correctly and expect that the included plugins and theme files are maintained to ensure compatibility with modern environments.

Please confirm:

Whether an update is planned to address these deprecated notices.

If there is a workaround or fix I can apply in the meantime.

Why I haven’t received a response yet despite following up.

I appreciate your prompt attention to this matter and look forward to your support in resolving it.

Best regards,
muhammed

#442394 Copied

Andrew Mitchell

Support staff

April 30, 2025 at 15:49

Hello, muhammed,

Thank you for your patience, and please accept our apologies for the delay in response. Kindly note that our reply times may vary and can take up to 24 hours from Monday to Friday, and up to 48 hours during weekends (Saturday–Sunday).

We appreciate you providing access to the development site. However, we noticed that the login credentials for the admin panel were not included. The login details you provided for the live site do not work for the development site.

We have made modifications to the following file:

wp-content/themes/xstore/framework/features/woocommerce/progress-bar.php

As a result, the error originating from our theme has been resolved. Please check and confirm on your end.

Additionally, we will reach out to the developers of the WooCommerce Dynamic Pricing & Discounts plugin to request that they address the issue from their side, as we are unable to make changes to third-party products.

Please note that the changes we made will be included in the next theme update.

Best regards,
8Theme Team

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