Andrew Mitchell

We have identified an additional issue related to your server or CDN configuration. Specifically, it appears that CORS (Cross-Origin Resource Sharing) permissions are not properly set, which may be affecting the functionality of your site. We kindly ask you to review and update your server or CDN settings to allow the necessary CORS permissions.

For your reference, we have attached screenshots that illustrate the issue in more detail.

Best regards,
8Theme’s Team

Hi Arun,

Thank you for reaching out.

We have carefully analyzed your case and can confirm that the server appears to be functioning correctly. However, we noticed that the server is located at a considerable distance, which may be affecting the connection stability. Additionally, it is possible that the server is limiting the number of simultaneous requests, which unfortunately we cannot verify, as such data is not provided to us. These factors could be contributing to the issue you are experiencing.

We would like to share that we are currently using Cloudways hosting:
https://www.cloudways.com/en/woocommerce-hosting.php?ref_id=web_navbar#basic
We have attached a screenshot of the specific plan we are using.

We are very satisfied with this hosting provider — everything runs smoothly and efficiently. Moreover, you always have the flexibility to upgrade to a higher plan if needed.

Our example demo website is also hosted on this plan and has been fully optimized for Google PageSpeed. It achieves excellent performance scores:
98+ for mobile and 100+ for desktop.
You can view the performance report here:
https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/dzka87l4hv?form_factor=mobile

Based on your provided server specifications (2 CPU cores, 3 GB RAM, SSD storage), your setup should be sufficient in general. However, the actual performance can still vary depending on server configuration, location, and how it handles concurrent requests.

We hope this helps, and please let us know if you have any further questions.

Best regards,
8Theme’s Team

Hello, Eugene Shek,

Unfortunately, the restriction is still in effect.

Best regards,
The 8Theme Team

Hello, regencycigaremporium,

Thank you for reaching out to us. Could you please provide access to the admin panel and FTP?

Best regards,
The 8Theme Team

Hi Arun,

Thank you for your message and for providing WP Admin and FTP access.

In order to thoroughly investigate the performance issue and identify the root cause—such as high memory usage, CPU load, or long-running queries—we kindly request access to your hosting control panel (cPanel or similar). This will allow us to review server-side metrics and logs, which are essential for a complete analysis.

While we understand that other websites on the same server may be functioning well, each website can have different configurations, plugins, and resource demands. Therefore, reviewing the server environment specifically for this website is important to ensure nothing is being overlooked.

We appreciate your cooperation and look forward to resolving the issue as quickly as possible.

Best regards,
8Theme’s Team

Hello, regencycigaremporium,

To help resolve the issue more efficiently, we have released the following patch: #9515943. Please follow the steps below on your website:

1. Update the theme and plugin to their latest versions.
2. Install all available patches.
3. Clear all caches.

To install the patches, please navigate to the appropriate tab in your dashboard. If the patches are not visible, simply click the “Refresh Patches” button.

Best regards,
The 8Theme Team

As far as we can see, you are using WP Rocket cache. Please note that after performing an update, it is essential to clear the cache. Additionally, if you are using a CDN, its cache should also be cleared.

Regarding the cache stored on the user’s side, it is typically retained for a few days and then automatically cleared.

Best regards,
The 8Theme Team

Dear, Regis,

Kindly clear your browser cache, as everything is functioning correctly on our end. For more details, please refer to the attached video.

Best regards,
The 8Theme Team

Hello, Regis,

Thank you for providing access. We have resolved the issue—please check and confirm on your end. The fix will also be included in the next theme update.

Best regards,
8Theme Team

Hello, Regis,

Thank you for providing the access credentials. Unfortunately, the access you have shared appears to be for a regular user account. In order to proceed, we also require FTP access.

Best regards,
8Theme Team

Hello, LVRB,

Yes, this is definitely the correct one. Kindly review the video content that has been shared with you privately.

Best regards,
The 8Theme Team

Hello, Eugene Shek,

Unfortunately, we are unable to access your staging site, as we are consistently receiving an “Access Denied” message.

Best regards,
The 8Theme Team

Hello, heliodiaraujo,

We have noticed that the entire pricing section has been completely replaced using the “Parcelas Customizadas para WooCommerce” plugin. As this functionality is provided by a third-party plugin, we kindly recommend reaching out to the plugin’s author for further assistance. Unfortunately, we are unable to make changes to or support code developed by third-party providers.

Best regards,
8Theme Team

Hello, menichetti,

We are pleased to inform you that we have released an updated version 6.5.4, which addresses these and other issues. You can view the detailed changelog at the following link:

https://woopress.8theme.com/boxed/update-history/

Best regards,
The 8Theme Team

Regarding the AJAX error, it appears to be caused by the snippet titled “Prueba de Código Checkout,” as this snippet affects all login and registration processes.

Best regards,
8Theme Team