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Viewing 30 posts - 1,891 through 1,920 (of 7,776 total)
1 2 3 … 63 64 65 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi MUNRO,

    Thank you for reaching out to us. Please try again now. If the issue occurs again, kindly log in to your 8Theme account and deactivate your domains from there.

    Should you need any further assistance, feel free to contact us.

    Best regards,
    The 8Theme Team

    #450093 Copied In reply to: need to purchase multiple license fo my websites?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Eugene Shek,

    We have resolved the issue. Kindly check and confirm. The changes have been made in the following files:

    framework/init.php
framework/theme-functions.php

    Best regards,
    The 8Theme Team

    #450043 Copied In reply to: load_plugin_textdomain() warning due to changes introduced in WordPress 6.7+
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We kindly request that you provide access to the settings panel of the WCAPF plugin.

    Best regards,
    The 8Theme Team

    #450035 Copied In reply to: Issue with product filter only with child theme
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for reaching out to us.

    Please note that our support team on the forum is not authorized to address your current request. We kindly recommend that you contact our manager directly via email for further assistance.

    Private content area

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #450029 Copied In reply to: XStore (WooCommerce) to Shopify Transition
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    We appreciate your prompt response.

    We have cleared the cache here – https://prnt.sc/FW7hJrBe85Cw , and it appears that this has resolved the issue. Kindly clear your browser cache as well and check the Instagram section on your homepage to confirm everything is functioning correctly https://gyazo.com/ee831a395d5e4373363cd1c77a4c0a79

    Warm Regards,
    The 8Theme Team

    #450027 Copied In reply to: Instagram Error validating access token, Session has expired on Monday
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear WebLxo,

    We understand your concern regarding the high number of hits on your website, especially considering that the number of real users is around 1,000 per day. After reviewing the situation and based on the information and screenshots previously shared, we would like to clarify that a significant portion of the traffic appears to be generated by automated bots.

    These bots are designed to crawl websites and often bypass standard restrictions such as robots.txt or inline blocking methods. Their primary goal is to extract as much information as possible from your website, and they often simulate real user behavior, which makes them difficult to detect through basic analytics.

    As AI technologies continue to evolve, these bots have become more aggressive in their crawling behavior. This results in a high number of requests to your server, which in turn leads to increased CPU and memory usage. This is likely the reason you’re observing high resource consumption despite having a relatively low number of actual users.

    We have also shared images in our previous message to support this observation and to show that these crawling bots are indeed consuming your server resources.

    To mitigate this, we recommend implementing advanced bot protection measures such as server-level firewalls, rate limiting, or using services like Cloudflare to help filter out unwanted traffic.

    Please let us know if you need assistance with any of these steps. We’re here to help.

    Best regards,
    8Theme’s Team

    #450011 Copied In reply to: What could be the issue? – normal visits please solve this issue
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear WebLxo,

    Thank you so much for your message.

    We appreciate your attention to the recent changes in your website traffic. The situation is becoming clearer now. Please follow the link below in your cPanel to review the bandwidth usage:

    https://cloudcp.defaultserver.net:2083/cpsess1115814812/frontend/jupiter/stats/bandwidth.html

    As you will see, there has been a significant increase in traffic to your website over the past three months, especially in July for the domain vectorlix.com.

    Could you please confirm how many real customers you typically have per day? At the moment, we are seeing approximately 100,000 hits to your server. We would like to understand whether these are real users or automated bots.

    This is important because traffic is the main factor in this situation. If the traffic is generated by bots, we recommend implementing additional protection measures. However, if these are real customers, congratulations! In that case, we suggest upgrading to a more powerful server to ensure optimal performance, as your current traffic levels are significantly higher than before.

    You can also monitor in real-time which pages are being visited by following this link:

    https://cloudcp.defaultserver.net:2083/cpsess1115814812/frontend/jupiter/stats/lastvisit.html?domain=vectorlix.com.arjundangi.in&ssl=1

    Additionally, you can view detailed bot crawling which take 400gb of your traffic 90% statistics here:

    https://cloudcp.defaultserver.net:2083/cpsess1115814812/awstats.pl?config=vectorlix.com.arjundangi.in&ssl=1&lang=en

    (We have also attached a screenshot for your reference.)

    Please let us know if you need any assistance in analyzing this data.

    Best regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #450009 Copied In reply to: What could be the issue? – normal visits please solve this issue
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear WebLxo,

    Thank you for reaching out to us and for providing the screenshot.

    In order to investigate the issue further, please send us access to your cPanel. This will allow us to check the crawl system of bots and better understand what might be causing the high CPU usage when logging into the admin panel.

    We appreciate your cooperation and look forward to resolving this for you.

    Best regards,
    8Theme’s Team

    #450000 Copied In reply to: What could be the issue? – normal visits please solve this issue
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear WebLxo,

    Thank you for your message and for bringing this to our attention.

    We understand your concern regarding the high CPU usage on your server, especially when using Elementor or during regular visits. Based on our experience with similar cases, a significant increase in CPU usage can occur when a large number of users access the same page or functionality simultaneously. In previous instances, we have found that such behavior was often caused by bots crawling the website.

    For example, when a bot visits your site, it may trigger multiple processes at once. If this happens at a large scale (e.g., 50,000+ requests), it can cause a noticeable spike in CPU usage, regardless of the server’s capacity.

    As a first step, we recommend checking your server logs or using a security plugin to determine whether there is any unusual bot activity or traffic patterns. This will help identify if the issue is related to automated traffic.

    If, after checking, you find that the issue is not caused by bots or abnormal traffic, please let us know. We will then proceed with further investigation and provide you with the next steps to resolve the issue.

    We appreciate your patience and understanding.

    Best regards,
    8Theme’s Team

    #449998 Copied In reply to: What could be the issue? – normal visits please solve this issue
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Abhinandan,

    To set up your email, we recommend using the built-in email builder available in XStore.

    Best regards,
    The 8Theme Team

    #449984 Copied In reply to: need to fix shipping details in custom field
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, M,

    Yes, this does appear to be a rather unusual situation. It seems likely that the issue is related to a configuration bug within the WCAPF plugin itself. Most probably, its settings are tied to the theme in use.

    We kindly ask you to review the WCAPF plugin settings with both the parent and child themes activated. Unfortunately, we are unable to perform this check ourselves, as the user account you provided does not have sufficient permissions to access the plugin’s settings.

    Thank you for your understanding.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #449980 Copied In reply to: Issue with product filter only with child theme
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, sektek,

    First of all, we kindly recommend updating the theme to the latest version and checking whether the issue persists.

    Best regards,
    The 8Theme Team

    #449976 Copied In reply to: WPML Plugin Is making error with Xstore theme
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Abhinandan,

    Unfortunately, this feature is not part of the default functionality of our theme.

    If you would like to automatically create fields and display them on the client side, this would require additional customization, which falls outside the scope of Envato support.

    Should you be interested in ordering a customization service, you are welcome to contact the appropriate department via the following link:
    https://www.8theme.com/contact-us/

    Best regards,
    8Theme Team

    #449912 Copied In reply to: need to fix shipping details in custom field
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Mubashir,

    For the time being, we are reverting all the changes we have made, as they are not being reflected on the site. We prefer not to take the risk of leaving them in place, since we are unsure when the cache on your server will be cleared and what the outcome might be at that point.

    Ideally, we would like to make adjustments in real-time; however, unfortunately, this is not possible on your server environment.

    Thank you for your understanding.

    Best regards,
    8Theme Team

    #449910 Copied In reply to: Search, Cart and My Account as Well as Add to Cart not working
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Eugene Shek,

    We have attempted to access the service from different IP addresses and various countries; however, it still does not work. It appears that the issue may not be related to IP blocking, but rather that access is permitted only for a specific IP address.

    We kindly ask you to review the settings on your end.

    Best regards,
    The 8Theme Team

    #449909 Copied In reply to: load_plugin_textdomain() warning due to changes introduced in WordPress 6.7+
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi WebLxo,

    We hope this message finds you well.

    We’d like to share some important updates regarding the speed and performance enhancements in XStore.

    Over the past few months, our development team has been working diligently to optimize the theme’s performance. As a result, our public optimized demo now achieves outstanding scores—98+ on mobile and 100+ on desktop—in Google PageSpeed Insights. This demonstrates that XStore is now fully optimized for speed and efficiency.

    You can view the performance results here:
    https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/dzka87l4hv?form_factor=mobile

    However, we’ve also identified a significant factor that may be affecting your site’s responsiveness: bot traffic. On several client websites, we’ve observed automated bots generating over 50,000 requests per day to dynamic filter URLs on the shop page. Even on high-performance servers, this volume of repeated queries can lead to noticeable slowdowns.

    To assist you in investigating this issue, we will provide detailed screenshots in your private support area. These will illustrate the bot-generated request patterns and help you understand how they may be impacting your server’s performance.

    Here’s what we’ve done so far:

    – Optimized all frontend assets (CSS/JS, images, lazy-loading).
    – Improved AJAX filter endpoints to reduce query overhead.
    – Strengthened nofollow and other standard directives (though some bots still bypass them).

    We continue to refine these protections to ensure optimal performance.

    Next Steps:

    1. Upgrade to XStore 9.5
    This latest release includes all recent speed optimizations and server-side performance improvements. You can download the update from the Downloads section on our website:
    https://www.8theme.com/downloads/
    or from your Downloads area on ThemeForest.

    2. Implement Bot Protection
    To effectively block unwanted crawlers, we recommend using a bot-protection service such as Cloudflare or a similar Web Application Firewall (WAF). These tools can filter malicious traffic before it reaches your server, ensuring better performance and security.

    Thank you for your continued support and patience. If you have any questions or need assistance reviewing your server logs and request patterns, please don’t hesitate to reach out to us via the private support forum.

    Best regards,
    The 8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #449896 Copied In reply to: What could be the issue? – normal visits please solve this issue
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi engeldeluxe,

    Nice to hear that the issue has been resolved! 😊
    Could you please share the exact steps or solution that helped in your case? It might be useful for us and other customers in the future.

    Best regards,
    8Theme’s Team

    #449893 Copied In reply to: Livecopy from Live Copy is not working, please check
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, harshana,

    We have resolved this issue. Kindly check and confirm at your convenience.

    Best regards,
    8Theme Team

    #449883 Copied In reply to: Alidropship plugin – import products can’t view
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello WebLxo,

    We hope this message finds you well.

    We have observed that your website is currently utilizing a large number of plugins. While plugins can enhance functionality, using too many may negatively impact your website’s performance, cause errors, and reduce overall speed.

    To ensure optimal performance and stability, we kindly recommend that you manually review each plugin currently installed on your website. Please consider deactivating or removing any plugins that are not essential.

    If the issue continues after this review, we suggest the following steps:

    – Please create a full backup of your website to ensure your data is safe.
    – Once the backup is complete, kindly provide us with temporary access credentials so that our team can log in and make any necessary adjustments.

    Additionally, could you please confirm whether you have tested another theme on the same website and server environment? This information will help us better understand the situation and provide more accurate support.

    We look forward to your response and are here to assist you further.

    Best regards,
    The 8Theme Team

    #449847 Copied In reply to: My Website check it and tell me what is the problem.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear engeldeluxe,

    Thank you for your message.

    We appreciate your input and will take the time to thoroughly review the matter. In the meantime, we are preparing a staging environment to test the functionality using the example you provided:
    https://demo.happyaddons.com/elementor-icon-box-widget-demo/
    We will specifically test the “Live Copy” feature via the Happy Addons plugin in Elementor.

    As a general recommendation, please ensure the following on your end:

    – The CORS policy is not being blocked on your site.
    – Your website is accessible over the network.
    – The source site (from which you are copying) and your site (where you are pasting) are both opened in the same browser session.
    – Both sites are served over HTTPS.

    If there is anything specific that you believe is missing or needs to be updated, please let us know and we will be happy to assist further.

    Best Regards,
    8Theme’s Team

    #449824 Copied In reply to: Livecopy from Live Copy is not working, please check
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear engeldeluxe,

    Thank you for your message.

    Unfortunately, we could not find any URL included in your message. In order to better understand the issue, could you please provide us with a working example of another theme or plugin where the “Live Copy” feature is functioning correctly on your side?

    Additionally, we kindly ask you to share access to your staging environment where this other theme or plugin is installed and working as expected. This will help us analyze the differences and identify any potential compatibility issues.

    We have not disabled the “Live Copy” feature in general. It remains active and functional for the majority of our users. However, we are actively investigating any reports of incompatibility and are committed to improving the feature’s reliability across different environments.

    We understand your concern and truly value your patience. Please rest assured that we are taking this matter seriously and will do our best to assist you in resolving the issue.

    Best Regards,
    8Theme’s Team

    #449822 Copied In reply to: Livecopy from Live Copy is not working, please check
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear arun,

    Thank you for your message and for considering a different server setup.

    We can certainly give it a try; however, please note that migration and installation fall outside the scope of Envato support policy. Therefore, we kindly ask you to proceed with the installation on the new, more powerful server from your side. Once installed, you should notice improved performance and faster loading times for your website.

    Regarding your question — yes, our theme does support multilingual functionality. You can use popular plugins such as WPML, Polylang, or Loco Translate to achieve this.

    Best regards,
    8Theme’s Team

    #449820 Copied In reply to: getting error while loading not able to edit
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for your message and for sharing your concerns.

    To assist you further and ensure a proper investigation, we kindly ask you to send us the list of themes and plugins that are currently working correctly on your server with the “live paste” feature enabled. This will help us better understand the environment and compare configurations.

    We understand the importance of this issue and take your feedback seriously. Please rest assured that we are committed to resolving any compatibility problems and improving our product based on user experience and reports.

    Best regards,
    8Theme’s Team

    #449818 Copied In reply to: Livecopy from Live Copy is not working, please check
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Mubashir,

    We kindly ask you to create a staging website, as the changes we have implemented are not being reflected on your live site.

    Thank you for your attention to this matter.

    Best regards,
    8Theme Team

    #449809 Copied In reply to: Search, Cart and My Account as Well as Add to Cart not working
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, gtstyling,

    We have resolved the issue on both the live and staging websites. Kindly check and confirm that everything is working as expected.

    The changes were made in the following file:
    themes/woopress/framework/theme-functions.php

    Please note that these updates will also be included in the upcoming version 6.5.5.

    Best regards,
    The 8Theme Team

    #449790 Copied In reply to: New user registration front end, WP Bakery 8.4,8.5 Update
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Yes, the search functionality should now be working as expected.

    Best regards,
    The 8Theme Team

    #449773 Copied In reply to: PHP Fatal error: Uncaught TypeError: sizeof(): Argument #1 ($value) must be of type Countable|array
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for providing the FTP access. We have resolved the issue related to sizeof(). Kindly check and confirm that everything is working as expected. Please note that these changes will also be included in the next theme update.

    Best regards,
    The 8Theme Team

    #449769 Copied In reply to: PHP Fatal error: Uncaught TypeError: sizeof(): Argument #1 ($value) must be of type Countable|array
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, regencycigaremporium,

    Unfortunately, the admin panel access credentials you provided are not working. However, we were able to resolve the 404 error related to the script.js file via FTP access.

    Regarding the following error:

    Uncaught TypeError: Cannot create property ‘guid’ on string

    This issue appears to be related to the Yoast SEO Premium plugin.

    Best regards,
    8Theme Team

    #449763 Copied In reply to: Help Needed – Missing JS File & Frontend Errors
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Jhen,

    Unfortunately, the FTP credentials you provided are not working. We are encountering the following error message:
    “Connection timed out after 20 seconds of inactivity.”

    We kindly ask you to review the access details and provide updated credentials at your earliest convenience.

    Best regards,
    The 8Theme Team

    #449761 Copied In reply to: PHP Fatal error: Uncaught TypeError: sizeof(): Argument #1 ($value) must be of type Countable|array
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Yasir Alam,

    Since FTP access was not provided, we temporarily installed the WP File Manager plugin in order to make the necessary changes to your files. After completing the required modifications, the plugin was removed.

    We have resolved the issue you reported. Kindly verify the changes. The modifications were made in the following file:

    wp-content/themes/xstore/framework/features/woocommerce/linked-variations.php

    Please note that these changes will also be included in the next theme update.

    Best regards,
    8Theme Team

    #449760 Copied In reply to: error with some product after new update
  • 1 2 3 … 63 64 65 … 258 259 260
    1,891–1,920 of 7,776 posts
Viewing 30 posts - 1,891 through 1,920 (of 7,776 total)
1 2 3 … 63 64 65 … 258 259 260