Forum Replies Created

Viewing 30 posts - 1,951 through 1,980 (of 7,776 total)
1 2 3 … 65 66 67 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, harshana,

    We have corrected the issue you reported. Kindly check and confirm that everything is now working as expected.

    Additionally, we kindly ask you to update the XStore Core plugin to the latest version, as discrepancies between versions may cause various errors.

    Best regards,
    The 8Theme Team

    #449120 Copied In reply to: Alidropship plugin – import products can’t view
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi Arhaam,

    Thank you for your message.

    Disabling plugins may not effectively prevent bots, and in some cases, it can impact your website’s functionality or prevent proper crawling by search engines. Before taking further steps, we recommend confirming whether the issue is indeed caused by bots. You can verify this through your hosting provider or by checking the access logs via your cPanel.

    Please let us know if you need any assistance with this process.

    Best regards,
    8Theme Team

    #449094 Copied In reply to: showing error all the time database connection error
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Arhaam,

    We’d like to update you on the speed and performance improvements in XStore.
    Over the past few months, our team has focused heavily on optimizing theme performance. As evidence, our public optimised demo now scores 98+ on mobile and 100+ on desktop in PageSpeed tests—showing that XStore is fully tuned for speed.

    https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/dzka87l4hv?form_factor=mobile

    However, we’ve identified another major factor affecting site responsiveness: bot traffic. On several client sites, automated bots have been generating large numbers of requests to dynamic filter URLs on the shop page over 50K requests per day. Even on powerful servers, this volume of repeated queries can cause noticeable slowdowns.

    To help you investigate this, we’ll share detailed screenshots in the private support area showing bot-generated request patterns. You’ll see exactly why your server may be under strain.

    What we’ve done so far:
    • Reviewed and optimized all frontend assets (CSS/JS, images, lazy-loading).
    • Improved our AJAX-filter endpoints to reduce query overhead.
    • Hardened nofollow and other standard directives—though some bots still ignore them.

    Our team continues to refine these protections. In the meantime, please verify whether bot traffic is impacting your site’s load.

    Next steps:
    1. Upgrade to XStore 9.5. This release includes all our latest speed optimizations and server-side performance enhancements. You can download the archive in the Downloads section on our website https://www.8theme.com/downloads/ or from your Downloads area on ThemeForest.
    2. Deploy a bot-protection service.
    To block 100% of unwanted crawlers, consider using Cloudflare (or a similar WAF) to filter malicious traffic before it reaches your server.

    Thank you for your patience. If you have any questions or need help reviewing your server logs and request patterns, please let us know in the private support forum.

    Best regards,
    The XStore Team

    #449086 Copied In reply to: showing error all the time database connection error
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Marlon,

    You’re most welcome! We’re truly glad to hear that your issue regarding “Template Issues: Footer Overlap, and Responsiveness Problems” has been successfully resolved. Thank you for taking the time to update us.

    We hope our theme is enhancing your experience and meeting your expectations. If you’re satisfied with our product and support, we would be incredibly grateful if you could take a moment to leave us a 5-star review on ThemeForest. Your positive feedback not only motivates our team but also helps us continue to improve and serve you better.

    You can leave your review here: https://themeforest.net/downloads

    Should you have any further questions or need assistance in the future, please don’t hesitate to reach out. Our dedicated support team is always here to help.

    Best regards,
    8Theme’s Team

    #449011 Copied In reply to: Template Issues: Footer Overlap, and Responsiveness Problems
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello Gary,

    You’re most welcome! We truly appreciate your kind words, and we’re glad to hear the second issue has been resolved to your satisfaction. Wishing you a wonderful day ahead.

    Regarding the Revolution Slider, we completely understand your concerns. While the plugin is bundled with the XStore theme, direct support for third-party plugins such as Slider Revolution is provided by the plugin’s authors. However, we always strive to assist our customers as much as possible within the scope of our support.

    If the issue persists after the next update, please don’t hesitate to reach out to us. We’ll do our best to help you troubleshoot or suggest alternative solutions.

    In the meantime, if you’re enjoying the XStore theme and feel it has enhanced your website experience, we would be incredibly grateful if you could take a moment to leave us a 5-star review on ThemeForest. Your feedback means a lot to us and helps us continue to improve and provide better service.

    You can leave your review here: https://themeforest.net/downloads

    Thank you once again for choosing XStore. Should you have any further questions or need assistance, our dedicated support team is always here to help.

    Best regards,
    8Theme’s Team

    #449010 Copied In reply to: Revolution Slider Judder after latest update +
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, harshana,

    Thank you for providing access to the admin panel. However, we would like to inform you that the FTP credentials currently lead to an empty directory. Additionally, since you are using a multisite setup, we are unable to update the plugins and themes to their latest versions.

    We kindly ask you to update them to the most recent versions at your earliest convenience.

    Best regards,
    The 8Theme Team

    #448947 Copied In reply to: Alidropship plugin – import products can’t view
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, M.,

    We have resolved the issue you reported. Kindly check and confirm.

    The changes have been made in the following file:
    xstore/framework/woo.php

    Best regards,
    The 8Theme Team

    #448944 Copied In reply to: Sort product by price, issue with simple and variable products into same category
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    You’re most welcome! Wishing you a wonderful day ahead.

    We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

    You can rate us here: https://themeforest.net/downloads

    Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

    #448936 Copied In reply to: Can I change domain with the same theme?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We would also like to kindly request access to the cPanel, as it is necessary for us to perform a detailed analysis of the server load.

    Best regards,
    The 8Theme Team

    #448916 Copied In reply to: Have imported theme but faced up with such error, how can I fix it?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Regarding the performance issues experienced immediately after updates, the cause is as follows: the cache files are being overwritten, which results in a significant load on the server.

    Additionally, we have noticed that you are using two page builders simultaneously (Elementor and WPBakery Page Builder). We kindly recommend choosing one of them, as using both at the same time considerably increases the server load.

    Best regards,
    8Theme Team

    #448914 Copied In reply to: Have imported theme but faced up with such error, how can I fix it?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, LVRB,

    We have identified that the issue on the “My Account” page is caused by the following snippet: “Prueba de Código Checkout”

    When this snippet is disabled, the problem no longer occurs.

    Please note that this code is not part of our theme, and therefore, working with it falls outside the scope of our support policy.

    Best regards,
    8Theme Team

    #448909 Copied In reply to: Error when adding products to cart and at checkout
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Leon,

    And thank you for providing access.

    We would like to inform you that the issue arises from the way WooCommerce handles review data. Specifically, WooCommerce does not retrieve review information directly from the comments. Instead, it uses cached values stored in the product’s metadata. These values are saved in the following meta_key fields associated with the product post:

    – _wc_rating_count — an array representing the number of ratings for each star level (e.g., [5 => 3, 4 => 1, …])
    – _wc_review_count — the total number of approved reviews
    – _wc_average_rating — the average rating

    To resolve this issue, we have implemented an automatic cache refresh after a new review is added. The following function has been added to the xstore-child/functions.php file:

    add_action( 'comment_post', function ( $comment_ID, $comment_approved, $commentdata ) {
    if ( $comment_approved && 'review' === $commentdata['comment_type'] ) {
        $product_id = $commentdata['comment_post_ID'];
        wc_update_product_rating( $product_id );
    }
}, 10, 3 );

    This ensures that the product rating data is updated correctly whenever a new review is submitted and approved.

    Best regards,
    8Theme Team

    #448901 Copied In reply to: the review count can’t display correctly
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    You can transfer everything at once and then simply deactivate the theme on the old website.

    Best regards,
    The 8Theme Team

    #448895 Copied In reply to: Can I change domain with the same theme?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, fishmonkeyman,

    Regarding the issue with the blog sections, we have resolved it.

    As for the bug related to the Revolution Slider, the same issue also occurs with the default theme. Therefore, we kindly recommend reaching out to the plugin’s support team for further assistance.

    Best regards,
    The 8Theme Team

    #448870 Copied In reply to: Revolution Slider Judder after latest update +
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, osk_iron_jesus,

    Yes, with a proper migration, all your data should be preserved — including theme settings, created products, builders, and everything else.

    Best regards,
    The 8Theme Team

    #448866 Copied In reply to: Can I change domain with the same theme?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, José Silva,

    Thank you for providing access. We have made some changes—please review them at your convenience.

    The corresponding updates will also be included in the next theme release.

    Best regards,
    8Theme Team

    #448838 Copied In reply to: Search bar show the products that I search but the page brings no results or always the same product
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear SARKIS KARTASHEV,

    Please note that we are unable to provide support regarding the compatibility of third-party plugins.

    Concerning the slow loading of your website, in order to investigate the issue and identify the cause, we kindly ask you to provide us with up-to-date access credentials for both the WordPress admin panel and FTP.

    Best regards,
    8Theme Team

    #448831 Copied In reply to: Have imported theme but faced up with such error, how can I fix it?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, LVRB,

    Thank you for reaching out to us.

    To assist you in identifying the specific code causing the error, we kindly recommend enabling WordPress debug mode. This will allow you to view detailed error messages that can help pinpoint the source of the issue. You can do this by editing your wp-config.php file and setting the following lines:

    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_LOG’, true );
    define( ‘WP_DEBUG_DISPLAY’, false );

    Once enabled, please check the debug.log file located in the /wp-content/ directory for any error messages that appear when the issue occurs. This will help determine whether the error is related to AJAX functionality or a critical PHP error.

    Best Regards,
    8Theme’s Team

    #448830 Copied In reply to: Error when adding products to cart and at checkout
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    We appreciate your prompt response.

    Could you please also provide FTP access? If you are unsure how to create it, we kindly suggest contacting your hosting provider, who should be able to assist you with this process.

    Best Regards,
    8Theme’s Team

    #448823 Copied In reply to: Alidropship plugin – import products can’t view
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Please note that email correspondence is handled by another member of our team. Therefore, we kindly ask that we continue our conversation here on the forum directly.

    You may use any email address to create a new account; it does not necessarily need to be your personal email or ours.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Warm Regards,
    The 8Theme Team

    #448806 Copied In reply to: Alidropship plugin – import products can’t view
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    #448805 Copied In reply to: Revolution Slider Judder after latest update +
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Atik,

    Thank you for reaching out to us.

    We kindly request that you update your theme to the latest version (9.5), along with the corresponding core plugin. Prior to performing the update, we strongly recommend creating a complete backup of your website to prevent any potential data loss.

    Please be advised that, in accordance with Envato’s support policy, we provide assistance exclusively through our official support forum. Should the issue persist after updating, we kindly ask you to submit a private ticket on our forum here. In your submission, please include access credentials for your WordPress admin panel and FTP, so that our team can investigate the matter further.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    #448746 Copied In reply to: The installed version of XStore Core (5.4.14) has known problem..
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Mesut,

    Thank you for reaching out to us. We kindly recommend updating your theme to the latest version compatible with WordPress 9.5, as it includes numerous performance and speed improvements.

    Before proceeding with the update, please ensure that you create a full backup of your website to prevent any potential data loss.

    If you need any assistance during the update process, feel free to contact us.

    Best regards,
    8Theme Team

    #448722 Copied In reply to: I can not use properly for Editing, please review
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, SARKIS KARTASHEV,

    Thank you for your inquiry and for providing the additional information.

    Please note that the method for translating attribute names depends on the translation plugin you are using.

    The most effective solution would be to use the WPML plugin. Here is how you can translate attribute names using WPML:

    1. Install WPML along with the WooCommerce Multilingual addon.
    2. Navigate to WPML → WooCommerce Multilingual → Attributes.
    3. You will see a list of your product attributes.
    4. Click on “Translate” next to each attribute (e.g., Color, Size).
    5. For each term (such as Red, Blue, Large, etc.), click the pencil/edit icon and enter the appropriate translation.

    Alternatively, you can use Loco Translate for translating static attribute labels. Please follow these steps:

    1. This method is suitable if you only need to translate attribute labels (e.g., “Color”, “Size”) used in the theme or plugin.
    2. Go to Loco Translate → Plugins → WooCommerce.
    3. Locate the attribute strings such as “Color” or “Size” and provide the translations.
    4. Save the .po and .mo files after making the changes.

    Should you have any further questions, feel free to contact us.

    Best regards,
    The 8Theme Team

    #448709 Copied In reply to: Have imported theme but faced up with such error, how can I fix it?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, menichetti,

    Unfortunately, we were not able to fully reproduce all of the issues you reported, as they heavily depend on the individual configuration of each element. However, we have implemented several fixes, which will be included in the next archive (a download link will be provided in the private content section).

    Please also note that the previously provided access to the admin panel is no longer valid. If the issue persists, we kindly ask you to provide us with FTP access so that we can investigate further.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #448696 Copied In reply to: Woopress 6.5.3 update error on main page and others, the entire adaptive menu is not visible and not
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear atik,

    Thank you for reaching out to us.

    We would be happy to assist you and review your website in detail. In order to do so, please provide us with access to your WordPress admin panel and FTP credentials. This will allow our team to investigate the page load speed issue and offer the most effective support.

    If you have any preferred method of communication, please let us know, and we will do our best to accommodate it.

    Best regards,
    8Theme’s Team

    #448656 Copied In reply to: The installed version of XStore Core (5.4.14) has known problem..
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, LVRB,

    We have identified that the issue is being caused by the “Fragmentos de código” plugin, specifically due to the custom PHP snippets added to it. Please note that we do not take responsibility for any custom code implemented by users.

    We kindly advise you to thoroughly review any custom code before applying it, as snippets that worked with previous versions of WordPress or WooCommerce may not be compatible with the latest updates.

    For your reference, the details and a list of the snippets involved are included in the attached files.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #448638 Copied In reply to: Error when adding products to cart and at checkout
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    We kindly ask you to rename the following file:

    https://prnt.sc/Czo5InLt-9gs
    to: xstore-core-nl_NL.po

    Warm Regards,
    The 8Theme Team

    #448611 Copied In reply to: Translation issues shop pages and search form
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear SBHGCO,

    Thank you so much for your message.

    As we discussed earlier, the high load on your website is indeed caused by bots that are indexing your site. Please find attached a screenshot for your reference, which we have included in the private content section. Additionally, here is a link where you can monitor this activity.

    At the moment, we have forcibly disabled the indexing of the filter pages on your shop. https://gyazo.com/024c402d7165f81046ec7da7ce31de9d
    We recommend monitoring the website’s performance over the next 48 hours to analyze the impact of this change.

    We are confident that the issue is caused by bots — this is 100% confirmed. There are several possible solutions moving forward:

    1. Block the IP addresses of the bots.
    2. The issue may be related to the SEO plugin currently installed on your site.
    3. Disable indexing of the shop filter pages through all available methods.

    Please let us know how you would like to proceed.

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #448596 Copied In reply to: Request for Support: Server Load Issue – Please Review
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Could you please provide the link to the page shown in your screenshot?

    Best regards,
    The 8Theme Team

    #448594 Copied In reply to: Have imported theme but faced up with such error, how can I fix it?
  • 1 2 3 … 65 66 67 … 258 259 260
    1,951–1,980 of 7,776 posts
Viewing 30 posts - 1,951 through 1,980 (of 7,776 total)
1 2 3 … 65 66 67 … 258 259 260