Forum Replies Created

Viewing 30 posts - 1,711 through 1,740 (of 7,776 total)
1 2 3 … 57 58 59 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, luc,

    Could you please provide temporaryFTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #454448 Copied In reply to: Stock status not correct on variable products
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, LVRB,

    Unfortunately, the current logic for linked variations does not support the functionality you are requesting, and it conflicts with the existing system logic. Please note that the development of new features or modifications to existing functionality falls outside the scope of our support services.

    If you would like to suggest this as a feature request, you are welcome to submit it via the following link: https://www.8theme.com/roadmap/

    Best regards,
    The 8Theme Team

    #454446 Copied In reply to: Linked Variation: I need the individual product to be seen in the catalog by color, not by size
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Dsonmart,

    Could you please provide us with access credentials to the administrative panel of your website?

    Best regards,
    The 8Theme Team

    #454443 Copied In reply to: wordfence showing malicious code in this part
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Remi Person,

    We hope this message finds you well. As far as we can see, the plugin has been updated. Kindly check it again at your convenience.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #454285 Copied In reply to: Revolution Slider plugin updates latest version
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, martijntje,

    At the moment, there is no available option to achieve this for brands. However, if you could kindly provide us with FTP access to your website, we would be happy to make the necessary changes for you.

    Best regards,
    The 8Theme Team

    #454282 Copied In reply to: Change the position of the brand description
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Remi Person,

    Please clear your browser cache and try to reload the page.

    Best regards,
    The 8Theme Team

    #454278 Copied In reply to: Revolution Slider plugin updates latest version
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Sportsdivision.gr,

    At the moment, we do not see any issues. Please note that the content of the filters is cached to improve performance. Therefore, it is necessary to clear the cache after adding or removing a product.

    Best regards,
    The 8Theme Team

    #454277 Copied In reply to: Sidebar filters do not function as expected
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, menichetti,

    In this case, we kindly ask you to provide us with the FTP access credentials to the administrative section of your website, as well as general FTP access. Please note that the credentials you previously provided are no longer valid.

    Best regards,
    The 8Theme Team

    #454276 Copied In reply to: Incompatibility woocommerce version 10.1.0 with woopress 6.5.5
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Yes.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    #454161 Copied In reply to: Filter products, categories and open status
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for reaching out to us.

    You can find detailed information and guidance on how to use the XStore Search Results Page Builder with Elementor at the following link:
    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-search-results-page-builder-with-elementor/

    Or go to Header Builder with Elementor > edit template > Search element settings > remove Posts type https://prnt.sc/oSrjcYQx0QIm

    If you have any further questions or need additional assistance, please don’t hesitate to contact us.

    Best regards,
    8Theme’s Team

    #454160 Copied In reply to: Search setting – articles after product search
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for reaching out to us.

    Your site is under maintenance mode, so we can’t check it.

    Could you please provide more details regarding your request, along with temporary access credentials to your website? This will help us assist you more effectively.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    #454115 Copied In reply to: Change the color of the sales price on all site
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for reaching out to us.

    1/ Could you please double-check the access credentials you provided? At the moment, we are unable to connect using the current login details.

    2/ Please visit the Elements Manager at the following link: https://elementor.com/help/element-manager/ and make sure that all necessary widgets are activated.

    Best regards,
    8Theme’s Team

    #454100 Copied In reply to: When I try to create a blogarticle, I get an 500 error
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, elrincondelanena,

    At the moment, there is no built-in feature within the theme or any plugin that allows for this functionality to be performed automatically directly from a CSV file.

    However, for products that have already been uploaded, you can make use of our Linked Variations feature. This allows you to link separate products together by attributes such as size, color, and more.

    You can find more details at the following link:
    https://www.8theme.com/documentation/xstore/xstore-features/linked-variations-products-link-separate-products-together-by-size-color-and-more/

    Best regards,
    The 8Theme Team

    #454099 Copied In reply to: FICHERO CSV SUBIDO PRODUCTOS SIMPLES Y NO VARIABLES
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, menichetti,

    We are pleased to inform you that the new theme archives, including compatibility fixes, are now available for download.

    Best regards,
    The 8Theme Team

    #454098 Copied In reply to: Incompatibility woocommerce version 10.1.0 with woopress 6.5.5
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for reaching out to us.

    XStore Builders > Archive products > edit template > Sidebar settings > Advanced > Custom CSS – https://prnt.sc/5x8tRURndBxI

    Warm Regards,
    The 8Theme Team

    #454031 Copied In reply to: I am not able to change the colours of these social media icons,can u plz help
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for reaching out to us.

    XStore Builders > Archive products > edit template > https://prnt.sc/hWT_4h9ShVOh

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    #454018 Copied In reply to: how to remove extra space from the image
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    #454011 Copied In reply to: Problémé installation xstore core plug in
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for reaching out to us.

    The Kirki Customizer Framework plugin is currently activated on your website and it may conflict with our XStore Core plugin. To ensure seamless functionality and performance, we kindly recommend that you disable the Kirki plugin.

    Please be informed that the XStore Core plugin already encompasses the Kirki framework within its own codebase. To avoid any potential issues, it is advisable to deactivate the Kirki plugin while utilizing XStore.

    Warm Regards,
    The 8Theme Team

    #454007 Copied In reply to: Problémé installation xstore core plug in
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    The issue was caused by certain widgets being deactivated in the Elements Manager (https://elementor.com/help/element-manager/). We force activated all widgets.

    Warm Regards,
    The 8Theme Team

    #454003 Copied In reply to: Problems with adding and editing blog post Error 500
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for reaching out to us.

    Please clear cache and check how it works now.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    #453995 Copied In reply to: Problems with adding and editing blog post Error 500
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, benji610,

    We kindly ask you to provide us with valid FTP access credentials, as the ones previously shared are no longer active.

    To proceed, we require the following FTP details:

    – FTP Host
    – FTP Username
    – FTP Password
    – FTP Port
    – FTP Encryption Type

    If you need any assistance in generating these credentials, please contact your hosting provider, who will be able to guide you through the process.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    #453986 Copied In reply to: Critical error with specific Portfolio Post
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for reaching out to us.

    We understand that you are experiencing a critical error on your website after editing a Portfolio post using Elementor, and we appreciate the detailed information you have provided.

    Based on your description, it appears that the issue may be related to the specific content or widget used within the problematic post (https://www.dorishartwich.de/project/kataloge-fs25/), especially since other portfolio posts are functioning correctly. Since you mentioned that the Flipbook plugin is part of the content and deactivating it did not resolve the issue, it is possible that there is a conflict or a corrupted element within that particular post.

    To assist you further, we kindly ask you to perform the following steps:

    1. Enable WordPress Debug Mode:
    Please enable WP_DEBUG in your wp-config.php file to get more detailed error messages. This will help identify the exact cause of the issue.

    2. Check for Console or Server Errors:
    If possible, please check your browser console and server error logs for any related messages when trying to access the problematic post.

    3. Try Rebuilding the Post:
    As a temporary workaround, you may try duplicating a working portfolio post and then re-adding the content step by step. This can help isolate the element causing the issue.

    4. Provide Temporary FTP Access.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Please let us know once you have enabled debug mode or if you are able to share any error messages that appear.

    Best Regards,
    8Theme’s Team

    #453983 Copied In reply to: Critical error with specific Portfolio Post
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Haider171819,

    Yes, you can choose one of the pre-built demo websites and install it using the setup wizard or the demo content import panel.
    After that, please navigate to Dashboard → Products → Categories to create product categories according to your specific needs.

    Best regards,
    The 8Theme Team

    #453923 Copied In reply to: XStore Feature Hub: Vote Now & Help Make XStore Even Better
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, designadda,

    We kindly ask you to review the following article for helpful information on how to improve your website’s performance:
    https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Best regards,
    The 8Theme Team

    #453764 Copied In reply to: Unable to install the theme into my local,
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, designadda,

    Based on your screenshots, it appears that you are not using the latest version of the Elementor plugin. Additionally, some of the system recommendations have not been fulfilled.

    If you prefer, you may consider installing the version based on the WPBakery Page Builder instead and do not setup Pro Elements plugin.

    Best regards,
    8Theme Team

    #453693 Copied In reply to: Unable to install the theme into my local,
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, CAMALEAO,

    At the moment, it is not possible to assign separate descriptions and additional images for different variations of the same product.

    However, you are welcome to suggest this feature for future implementation via the following link:
    https://www.8theme.com/roadmap/

    Alternatively, you may contact our customization department for assistance through this page:
    https://www.8theme.com/contact-us/

    Best regards,
    The 8Theme Team

    #453692 Copied In reply to: I have a question that needs help. About the product page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for providing access. We have resolved the reported issue – please check on your end to confirm. Additionally, the fix will be included in the next theme update.

    Best regards,
    The 8Theme Team

    #453556 Copied In reply to: PHP Fatal error: Uncaught TypeError: sizeof(): Argument #1 ($value) must be of type Countable|array,
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Malcolm,

    We hope this message finds you well.

    We would like to inform you that we attempted to connect via FileZilla using the credentials you provided. Unfortunately, we were unable to establish a successful connection.

    As a result, we have developed and installed patch #9543505 for you. This patch adds options for customizing the text and link associated with the “View all categories” button.

    Please find the details in the attached files.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #453555 Copied In reply to: Wanting to make changes to Search results page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, designadda,

    Please note that we are not the developers of the Pro Elements plugin, and therefore, we do not have the authority to modify or interfere with its code.
    If you require assistance or have specific inquiries regarding the plugin, we kindly recommend contacting the official developers directly via the following link:
    https://proelements.org/

    Additionally, please ensure that you are using the latest version of the plugin, which should be v3.30.0.

    Best regards,
    8Theme Team

    #453536 Copied In reply to: Unable to install the theme into my local,
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, EM,

    Thank you for your message. We’re glad we could assist you.

    Should you need any further help in the future, please don’t hesitate to reach out.

    Best Regards,
    8Theme’s Team

    #453535 Copied In reply to: “Your theme (Royal Child) contains outdated copies of some WooCommerce template files.”
  • 1 2 3 … 57 58 59 … 258 259 260
    1,711–1,740 of 7,776 posts
Viewing 30 posts - 1,711 through 1,740 (of 7,776 total)
1 2 3 … 57 58 59 … 258 259 260