Andrew Mitchell

Hello, Chinthaka Arampath,

Thank you for providing access. The main issue with the import was that the file editing option was disabled on your server (we have now enabled it). Please note that without this option, imports, image uploads, and even Elementor will not function properly.

Best regards,
8Theme Team

Hi,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello, Nene,

We have translated this text. Please review it.
Best regards,
The 8Theme Team

Hello, Nene,

Regarding the card page, the field labels on it are dynamic and cannot be translated using translation plugins. This needs to be done directly in the Elementor editor. We have added a video to show you how to do this.

Best regards,
8Theme Team

Hello, Ian,

Thank you for providing access. We have modified the XStore Brand filter so that it now displays only the brands within the current category. Unfortunately, we cannot set this behavior as the default for all our clients. Therefore, we have made several changes (too many to list here) to the following file:

wp-content/plugins/et-core-plugin/app/controllers/elementor/general/product-filters.php

Additionally, we have added the following custom code to the xstore-child/functions.php file of your child theme.

add_filter( 'et_taxonomy_filter_template_settings', function ( $settings ) {
    $settings['brand_depend_category'] = true;
    return $settings;
});

Best regards,
8Theme Team

Regarding all the products, we have resolved this issue. Please check it.
Best regards,
8Theme Team

Hello, JohnyB,

We have reverted our changes, and the website is now functioning properly. Please see the attached video for more details. Regarding points 8, 6, and 5, kindly refer to our previous message, where the details for these points are explained.

Best regards,
8Theme Team

Hello, Nicolo,

Unfortunately, there is no standard way to exclude specific product categories from appearing on the shop page and the shop page filter. This requires customization, which you can request by following the link provided in the private content.

Best regards,
8Theme Team

Hello, Ahmad,

Unfortunately, we are unable to log in to your admin panel. During the login process, we are being redirected to a completely different website. This redirection may also be the reason for the issue with the plugin activation.

Best regards,
8Theme Team

Hello, Ian,

Unfortunately, it is not possible to achieve this through the available settings. However, if you provide us with access to your FTP and admin panel, we will be able to implement the necessary customization for you.

Best regards,
8Theme Team

Hello, Frank,

Unfortunately, there is no such option available. The PO and MO files are loaded only after WordPress declares the language, and during the AJAX request, this declaration has not yet been made.

Best regards,
8Theme Team

Hello, JohnyB,

Thank you for providing access.

8 – The issue is caused by custom modifications in your child theme. Please see the attached video for details. Specifically, the following filters hardcode the texts: woocommerce_checkout_fields, woocommerce_payment_gateways, woocommerce_review_order_before_payment.
7 – Fixed.
6 – You need to add the translation yourself. Please refer to the attached video for details.
5 – You need to add the translation yourself. Please refer to the attached video for details.
4 – Fixed.
3 – Fixed.
2 – Fixed.
1 – Fixed.

Best regards,
8Theme Team

Hello, Recep

As far as we can see, the issue you mentioned is not present on your website. If the problem still persists, please provide us with a video demonstrating it.

Best regards,
8Theme Team

Hello, Nicolo,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, JohnyB,

Unfortunately, we do not work through third-party systems. Please provide us with the FTP access details in the following format: FTP host, FTP username, FTP password, FTP port, and FTP encryption type.

Best regards,
8Theme Team