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Viewing 30 posts - 1,201 through 1,230 (of 7,776 total)
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  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Frank,

    Thank you for reaching out to us.
    You can indeed use WPML as a workaround. To proceed, please install and activate the WPML plugin, then configure it according to your website’s language requirements. Once set up, you should be able to manage translations without any issues.

    If you need detailed guidance on the configuration process, please let us know, and we will be happy to provide further instructions.

    Best Regards,
    8Theme’s Team

    #462689 Copied In reply to: Two issues with the product quick preview [new]
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi New York Printhub,

    Thank you for using the XStore theme.

    According to Envato’s license policy, each license can be used for one live (active) project. However, we also allow the same license to be used for one staging website.

    Best regards,
    8Theme Team

    #462626 Copied In reply to: We have purchased full X-store themes and used for 1 domain we want to use for 1 more domain
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Unfortunately, there is currently no solution for this issue, as the quick view and cart are loaded via AJAX, and AJAX is executed earlier than the translation through Loco Translate. (There is no such problem with WPML.) Therefore, using a hardcoded locale is, unfortunately, the only way to translate content that is loaded via AJAX at the moment.

    Best regards,
    8Theme Team

    #462597 Copied In reply to: Two issues with the product quick preview [new]
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    #462585 Copied In reply to: Can you update the FileBird extension to version 6.5.2
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Frank,

    Thank you for providing access. To resolve this issue, we have added the following code to 

    add_action( 'init', function () {
	if ( wp_doing_ajax() && isset($_POST['action']) && $_POST['action'] == 'etheme_product_quick_view') {
		switch_to_locale( get_option( 'WPLANG' ) ?: 'nl_NL' );
	}
}, 0 );

    wp-content/themes/xstore/functions.php
    Ideally, this code should be added to the functions.php file of the child theme. However, unfortunately, we do not have permission to edit those files.

    Therefore, we kindly ask you to move the specified code to the file located at
    wp-content/themes/xstore-child
    This is necessary to ensure that the changes are preserved after updates.

    Best regards,
    8Theme Team

    #462584 Copied In reply to: Two issues with the product quick preview [new]
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, APDcreations,

    We have updated the plugin you specified, and it is now available in the downloads section.

    Best regards,
    The 8Theme Team

    #462582 Copied In reply to: Can you update the FileBird extension to version 6.5.2
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, menichetti,

    We are pleased to announce the release of WooPress version 6.5.7. This update includes compatibility with the latest version of WooCommerce, along with many other improvements. You can view the detailed changelog at the following link: https://woopress.8theme.com/boxed/update-history/

    Best regards,
    The 8Theme Team

    #462576 Copied In reply to: Incompatibility woocommerce version 10.3.5 with woopress 6.5.6
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Frank,

    We are experiencing the same error when attempting to connect. Unfortunately, the issue persists, so we kindly request that you provide the exact host and port details we should use to establish a successful connection.

    Best regards,
    The 8Theme Team

    #462567 Copied In reply to: Two issues with the product quick preview [new]
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We have added the email to the private content.
    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #462527 Copied In reply to: Problem with translate
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Frank,

    Unfortunately, we are unable to connect to your FTP server, as we constantly receive the following error:

    Error:          Connection timed out after 20 seconds of inactivity  
Error:          Could not connect to server

    We have tried using a VPN and different ports, but the result remains the same.

    Best regards,
    8Theme Team

    #462499 Copied In reply to: Two issues with the product quick preview [new]
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, JohnyB,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    The 8Theme Team

    #462495 Copied In reply to: Problem with translate
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Safe,

    We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

    If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
    Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

    Let us know the results.

    Best regards,
    8Theme’s Team

    #462494 Copied In reply to: Wishlist is creating thousands of admin-ajax.php per day (~50 per page load)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Nene,

    At the moment, we do not see any issues with loading the shop page or the website as a whole.

    Best regards,
    The 8Theme Team

    #462493 Copied In reply to: Deprecated: Creation of dynamic property SBWIS_Infinite_Scroll_Admin::$parent is deprecated in /home
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    You can find this option by navigating to the following path: Customizer -> WooCommerce (Shop) -> Shop -> Shop Page Layout -> Pagination Type -> Infinite Scroll, or select any other type you prefer.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #462416 Copied In reply to: Deprecated: Creation of dynamic property SBWIS_Infinite_Scroll_Admin::$parent is deprecated in /home
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for providing access. You have resolved this issue, and we have made changes to the following files: 

    wp-content/themes/xstore/framework/woo.php  
wp-content/themes/xstore/framework/theme-functions.php

    Please check it. The fix will also be automatically included in the next theme update.

    Best regards,
    8Theme Team

    #462412 Copied In reply to: filtering by brands doees not show any results
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Unfortunately, access to the admin panel is still inactive, and the code remains invalid. Based on the error, we can see that you are using the WooCommerce Infinite Scroll and Ajax Pagination plugin, which is no longer a standard component of our theme. You need to go to the Plugins tab and deactivate it, as we cannot take responsibility for the functionality of third-party plugins.

    We have also noticed that this plugin was installed on 12.11.2025. We made some modifications to the file sb-woocommerce-infinite-scroll/admin/sb-admin-panel.php within this plugin. However, for these changes to remain effective, you must keep the modified version and avoid updating the plugin, as any update will overwrite the changes.

    For this reason, we recommend discontinuing the use of this plugin and instead using the built-in lazy loading feature provided by the theme.

    Best regards,
    8Theme Team

    #462405 Copied In reply to: Deprecated: Creation of dynamic property SBWIS_Infinite_Scroll_Admin::$parent is deprecated in /home
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ziga32,
    In this case, please provide us with access to the website’s admin panel and FTP so that we can examine the issue in more detail.

    Best regards,
    8Theme Team

    #462384 Copied In reply to: filtering by brands doees not show any results
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Nene,

    Unfortunately, we are unable to access your admin panel because two-factor authentication is enabled.

    We kindly recommend disabling any third-party loading plugins and using the built-in functionality of the theme instead.

    Best regards,
    The 8Theme Team

    #462383 Copied In reply to: Deprecated: Creation of dynamic property SBWIS_Infinite_Scroll_Admin::$parent is deprecated in /home
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ziga32,

    We understand that you are using the Products Grid widget with a list of product IDs and would like to sort them by price (lowest to highest). Currently, the sorting options in the Products Grid widget are available only when the data source is set to “All Products.” When using a custom list of product IDs, the sorting is based on the order of the IDs entered, and the sorting by price option is not applied.

    We appreciate your feedback and will forward your suggestion to our development team for consideration in future updates. In the meantime, you can manually adjust the order of the product IDs to achieve your preferred display order.

    Please let us know if you have any further questions or need additional assistance.

    Best Regards,
    8Theme’s Team

    #462318 Copied In reply to: product not sorting from lowest price in product grid
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, jepesat,

    Thank you for your message and for providing detailed information about the issues you are experiencing with version 9.x.

    We understand your situation and appreciate your patience. Please note that older theme versions are no longer available for public download due to compatibility and security reasons. However, we can assist you by providing temporary access to the required legacy files

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #462316 Copied In reply to: Need access to previous XStore versions (8.x required)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Regarding the attributes, we are referring not to the local product attributes but to the global ones (please see the details in the attached screenshots).

    As for the wishlist, please add the following code to the Customizer under Custom CSS: 

    .et-wishlist-holder .yith-wcwl-add-to-wishlist .yith-wcwl-icon-svg {
	display: none;
}

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #462314 Copied In reply to: filtering by brands doees not show any results
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ziga32,

    The issue with the wishlist is caused by the simultaneous use of both the built-in theme wishlist and the YITH plugin wishlist. You need to choose one of these options.

    Regarding the brands page, the problem may occur if identical names are used for both the product brand and the product attribute. For example, if there is a product attribute named “brand,” it may cause a conflict and prevent proper filtering. To verify this, we would need access to the website’s admin panel.

    Best regards,
    8Theme Team

    #462306 Copied In reply to: filtering by brands doees not show any results
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear luzactual,

    Yes, that’s correct — all patches that are currently released will be automatically included in the next update, and this happens every time.

    Since there is no new update yet, we release patches separately so you don’t have to wait for the full update. Otherwise, updates would be released almost every day, as patches are issued quite frequently.

    Best regards,
    8Theme’s Team

    #462280 Copied In reply to: AJAX SEARCH NOT WORKING
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Frank,

    Unfortunately, we were unable to find a way to do this from the admin panel. Therefore, please provide us with FTP access to your website.

    Best regards,
    8Theme Team

    #462276 Copied In reply to: Two issues with the product quick preview [new]
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    You can also perform their translation in the Loco Translate settings for the WooCommerce plugin, but only after the issues with the HTTP and HTTPS protocols have been resolved.

    Best regards,
    8Theme Team

    #462207 Copied In reply to: Translate on product page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We are sorry to hear that you do not see any improvement, Please review the attached video and remember to clear the cache before checking.
    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #462205 Copied In reply to: Variation Description is not visible as it was earlier
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ziga32,

    Many thanks for your message. We truly appreciate your support and look forward to assisting you further.

    Best Regards,
    8Theme’s Team

    #462155 Copied In reply to: I get a critical error with et core enabled
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Peter,

    Thank you for providing access to the admin panel. We have translated these strings, which should normally be available in the Loco Translate settings for the WooCommerce plugin. However, in your case, they are missing.

    We also noticed an issue where part of the content is being loaded via the HTTP protocol and another part via HTTPS. This may be the cause of the problem. We attempted to review the active plugins, but the corresponding page is not responding due to the same protocol issue. Additionally, we are unable to use the Customizer for the same reason.

    We recommend contacting your hosting provider to resolve these issues first.

    Best regards,
    8Theme’s Team

    #462153 Copied In reply to: Translate on product page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, menichetti,

    We are planning to release the update by the end of this week.
    Best regards,
    The 8Theme Team

    #462149 Copied In reply to: Incompatibility woocommerce version 10.3.5 with woopress 6.5.6
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, loremstyle,

    Thank you for providing access. We have resolved your issues; please check and confirm.
    Best regards,
    The 8Theme Team

    #462148 Copied In reply to: Variation Description is not visible as it was earlier
  • 1 2 3 … 40 41 42 … 258 259 260
    1,201–1,230 of 7,776 posts
Viewing 30 posts - 1,201 through 1,230 (of 7,776 total)
1 2 3 … 40 41 42 … 258 259 260