Forum Replies Created

Viewing 30 posts - 1,141 through 1,170 (of 7,776 total)
1 2 3 … 38 39 40 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, st7878,

    Thank you for providing access. We have updated your theme and plugin. It seems that the issue was caused by some server-side caching.

    Best regards,
    8Theme Team

    #464147 Copied In reply to: The xStore theme does not see the latest update
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Nabco,

    Thank you for providing access. After our review, we found that the issue occurs due to a custom script associated with tabbyPromo. This script is executed after the main function, and its execution causes a delay in the slider area. This is why the behavior appears random – when the script runs faster, the slider is not delayed, but when it runs slower, the slider is affected.

    Unfortunately, we have not found a way to unlock this script or to modify the slider’s functionality so that it remains unaffected. Therefore, we kindly ask you to temporarily disable the script and check whether the issue persists.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #464101 Copied In reply to: Product Variation Gallery not working in mobile
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Nabco,

    Unfortunately, without FTP access, we will not be able to resolve this issue.

    Could you please provide us with FTP access so that we can check what can be done to assist you?

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please contact your hosting provider, who will guide you through the process.

    Best regards,
    8Theme Team

    #464082 Copied In reply to: Product Variation Gallery not working in mobile
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    #463991 Copied In reply to: Product Variation Gallery not working in mobile
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Zeal Evince,

    Once again, thank you for providing access. We have checked the issue with the size and stock filter and made the necessary adjustments. Please verify whether the filter is now working according to your expectations.

    Best regards,
    8Theme Team

    #463990 Copied In reply to: Category Filters and Brand Filters not working
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, SAAD,

    Thank you for contacting us.

    Yes, this can be done. First, you need to go to the Customizer settings, then open the WooCommerce section, navigate to Shop Elements → Variations Swatches, and enable this option.

    After that, go to the product attributes and select attribute type “Label.” Please note that the attribute you selected must be global, not created locally for each product.

    Unfortunately, with the current setup, it is not possible to display variation labels on the shop page. To achieve this, you will need to modify the product accordingly.

    WooCommerce provides two types of product attributes:
    – Global Attributes: These attributes are created under WP-Admin > Products > Attributes. They are available for all products across the website and can be used for filtering.
    – Local Attributes: These attributes are created when editing an individual product. They are only visible on the product page and cannot be used for filtering.

    The XStore theme only supports global attributes for variation swatches.

    Best regards,
    8Theme Team

    #463960 Copied In reply to: Shop page is only showing two products
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Nabco,

    Thank you for your message. We sincerely apologize for the delay in our response. The errors in the scripts on your video were related to caching issues that occurred after the website migration. As far as we can see now, these errors have been resolved, and the gallery is functioning correctly.

    Best regards,
    8Theme Team

    #463954 Copied In reply to: Product Variation Gallery not working in mobile
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi Plethora,

    Our update is still pending approval. Once it is uploaded, you will receive the update in your WordPress dashboard system within two days.

    Best regards,
    8Theme Team

    #463878 Copied In reply to: not receiving updates in my wordpress…
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    On mobile devices, the popup for adding a product should be displayed. However, in your case, this does not happen because the parent block for the cart is hidden on mobile. Therefore, we recommend either not hiding the parent block on mobile or creating a copy of the cart block (in the header) specifically for mobile devices.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #463869 Copied In reply to: Problems with the side cart not showing all items added and not showing variations.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Nicolo,

    We are glad to hear that it works! Yes, the solution is designed to be scalable and should remain compatible with future updates. However, we always recommend testing any major updates in a staging environment before applying them to your live site to ensure everything functions smoothly.

    Best Regards,
    8Theme’s Team

    #463866 Copied In reply to: Product count error is back – shop page – all products
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, nickporter,
    Yes, it should work on mobile devices. There should be a panel similar to the one shown in the screenshot.
    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #463865 Copied In reply to: Problems with the side cart not showing all items added and not showing variations.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for your clarification, especially for providing the screenshot (ss3). The issue occurred because a third-party plugin, using the filter woocommerce_product_variation_title_include_attributes, adds variation details to the product title in a random order.

    As you can see in the screenshot, in one case the variation details appear in the title, while in another they are displayed in a separate block.

    Unfortunately, WooCommerce does not allow displaying this information in two places simultaneously. To avoid confusion, we have added the following filter to the xstore-child/functions.php file.

    add_filter('woocommerce_product_variation_title_include_attributes', '__return_false', 999);

    This filter removes attribute information from the product title, ensuring that it is always displayed as a list below the product.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #463840 Copied In reply to: Problems with the side cart not showing all items added and not showing variations.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Nicolo

    We have identified this issue again, and the necessary changes have been made to the file:

    wp-content/plugins/et-core-plugin/app/controllers/elementor/theme-builder/woocommerce/archive/dynamic-categories.php

    Best regards,
    The 8Theme Team

    #463835 Copied In reply to: Product count error is back – shop page – all products
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Chinthaka Arampath,

    Thank you for providing access. We can see that the demo has been installed correctly. In addition, we have noticed that you have already made changes to the products, and the website is functioning properly.

    Best regards,
    8Theme Team

    #463833 Copied In reply to: Page Content not Showing after Importing Demo Content and Editing One Product
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    At the moment, we are unable to reproduce this issue. Please check the attached video.
    We also kindly ask you to clear your browser cache before testing.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #463807 Copied In reply to: Problems with the side cart not showing all items added and not showing variations.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Nene,

    We have corrected these issues. Please check them.
    Best regards,
    The 8Theme Team

    #463803 Copied In reply to: Using built in translation but some pages not translated
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, nickporter,

    Thank you for providing access. We have made the necessary changes; please them.
    Best regards,
    8Theme Team

    #463798 Copied In reply to: Problems with the side cart not showing all items added and not showing variations.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We have sent you the link in the private content

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #463762 Copied In reply to: Problems with the side cart not showing all items added and not showing variations.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    In addition to using gettext, please add the following code to

    wp-content/themes/xstore-child/functions.php

    add_action( 'init', function () {
    if ( wp_doing_ajax() ) {
        switch_to_locale( get_option( 'WPLANG' ) ?: 'ar' );
    }
}, 0 );

    Best regards,
    The 8Theme Team

    #463761 Copied In reply to: Quick View (popup) translation is not working even after using gettext filter
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We have made fixes to the website for which you provided us access. However, we have noticed that the product link redirects to another website. Could you please grant us access to that website as well, along with access to the admin panel and FTP?

    Best regards,
    8Theme Team

    #463755 Copied In reply to: Problems with the side cart not showing all items added and not showing variations.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Dominika,

    Thank you for providing access. First of all, we have updated your theme and core plugin, as well as installed the necessary patches. We kindly ask you to update the remaining plugins as well, as it is very important to keep everything up to date.

    After that, we made changes to the following file:
    wp-content/themes/xstore/framework/woo.php

    Before testing, please clear your browser and server cache.

    Best regards,
    8Theme Team

    #463752 Copied In reply to: Problems with the side cart not showing all items added and not showing variations.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, loremstyle,

    Thank you for providing FTP access.
    We have made changes to the file
    wp-content/themes/xstore/js/ajax-filters.min.js
    Before testing, please make sure to clear the website cache (including the server cache) and your browser cache.

    Best regards,
    8Theme Team

    #463746 Copied In reply to: Sorting of product is not working properly
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, MeuMouse.com,

    Thank you for your message and for sharing the details of the issue. We appreciate the information and the proposed fix regarding the dependency handling in the enqueue_scripts() method.

    Please note that after applying the modification, if the filters are not loading correctly, we recommend clearing the site and browser cache, as well as checking if any third-party plugins or custom scripts are affecting the Pjax functionality. Additionally, ensure that all required scripts are properly enqueued and that there are no JavaScript errors in the browser console that could interrupt the filter loading process.

    If the problem persists, please provide temporary admin and FTP access in a secure private message so that our technical team can investigate the issue directly on your site and apply the necessary corrections.

    Best Regards,
    8Theme’s Team

    #463634 Copied In reply to: Uncaught ReferenceError: etTheme is not defined
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, loremstyle,
    Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #463633 Copied In reply to: Sorting of product is not working properly
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, gurhan,
    We have fixed this issue. Please check it.
    Best regards,
    The 8Theme Team

    #463632 Copied In reply to: Updating The Theme – Please Watch The Video
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Abdullah,

    Thank you for your message. We appreciate your cooperation and will await your confirmation after you have checked it.

    Best Regards,
    8Theme’s Team

    #463569 Copied In reply to: Continue issue in shop page I need permanent salutation for this issue
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Unfortunately, we can see that the issue persists even with the default theme. So, please reinstall WordPress from scratch, and we will try again. However, it is quite unusual-do your other websites also use Elementor as the main builder?

    Best regards,
    8Theme’s Team

    #463533 Copied In reply to: Page Content not Showing after Importing Demo Content and Editing One Product
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Abdullah,

    This issue was not caused by the theme but by a third-party plugin, WP Rocket. The problem occurred because the cache was enabled on the shop page. We have now disabled it there.

    Best regards,
    8Theme Team

    #463526 Copied In reply to: Continue issue in shop page I need permanent salutation for this issue
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Chinthaka Arampath,

    Hi, yes, it is preferable to create everything from scratch and on a different hosting platform, as even when we try to edit pages in Elementor, we encounter the following error: “Additionally, a 503 Service Unavailable error was encountered.”

    This issue occurs on all pages, not only on the single product page, and it persists even when using the default theme.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #463525 Copied In reply to: Page Content not Showing after Importing Demo Content and Editing One Product
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We have already completed this, but if the page was cached as empty in the browser’s local cache, it is also necessary to clear the browser cache.
    Best regards,
    8Theme Team

    #463486 Copied In reply to: Continue issue in shop page I need permanent salutation for this issue
  • 1 2 3 … 38 39 40 … 258 259 260
    1,141–1,170 of 7,776 posts
Viewing 30 posts - 1,141 through 1,170 (of 7,776 total)
1 2 3 … 38 39 40 … 258 259 260