Andrew Mitchell

Hi,

We appreciate your prompt response.

SIngle Product Builder > edit templates > Product images > Sale – https://gyazo.com/90cc75d386c3d2cc6e0d446a9516fee1

Warm Regards,
The 8Theme Team

Hi,

Thank you for reaching out to us.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hi,

You’re welcome!

Some servers have restrictions on the operation of such functions, we are not entirely sure how to get around these restrictions, so using files and manual import was suggested as a solution.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for contacting us.

Our theme is fully compatible with PHP version 8.2. It is likely that one of the plugins used on your site is causing the issue due to incompatibility.

When we attempt to log in, we encounter a critical error. To identify the cause, please enable the debug mode as described here: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ or provide us with FTP access so we can investigate further.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm regards,
The 8Theme Team

Hi,

Thank you for reaching out to us.

Please do not duplicate requests https://www.8theme.com/topic/header-is-not-working-issues-elementors/#post-465021

Warm Regards,
The 8Theme Team

Hello, NxtArt_ro,

Please note that all widgets related to filters function only on the shop archive page and its derivatives (such as category, brand, and product tag pages). This limitation is due to the specific structure of WooCommerce. Unfortunately, it is not possible to use these filters on pages that are not part of the shop.

Best regards,
8Theme Team

Hello, Nicolo,

We have resolved this issue once again. Please check it.

Best regards,
The 8Theme Team

Hi,

Thank you for reaching out to us.

Your website is currently in maintenance mode, so we are unable to check it at the moment.

We appreciate your message. It is completely normal to feel a bit uncertain at first, and we are happy to explain how everything works so that you can confidently use the theme and its settings.

Let’s go over the available options. While the default settings in Theme Options are quite basic, most demo versions use local settings for individual elements to make each version as diverse as possible. For example, if you would like to change colors within the page content, you can do so by editing the page with Elementor and adjusting each widget or element directly.

If you wish to modify the site header, please use the Header Builder https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/ Similarly, the footer can be edited through the corresponding Footer Builder. Global settings in the theme options apply in areas where Elementor cannot make changes. This structure is intentional, allowing you to customize your site as much as you wish.

If you are unable to find how to change a specific setting, please let us know, and we will provide detailed instructions.

Please note that we handle all inquiries through our support forum.

The length of the topic name helps our experts quickly identify your issue and assist you as efficiently as possible.

Warm regards,
The 8Theme Team

Hi,

Thank you for reaching out to us.

We understand that the issue with the incorrect total number of products displayed on the shop page has reappeared.

We currently cannot connect using the FTP accesses from the previous topic, and they may have been changed. Please let us know if these accesses are working for you now.

Warm Regards,
The 8Theme Team

Hi,

Thank you for reaching out to us.

We understand that you are experiencing an issue with the “Live Paste” feature.

We kindly request that you download files of elements from the following link: https://fex.net/s/nscfs9z – Upon successful download, please find the file with toggle-text-element and proceed to edit a page using the Elementor tool > import the templates to your website as per the instructions available at https://elementor.com/help/template-library/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello, Shafi,

It seems that an error occurred on ThemeForest due to identical plugin names. We do not have a function called royal_restore_backup. In addition, the report refers to a completely different author and developer of the product with the mentioned vulnerability.

Best regards,
8Theme Team

Hi,

Thank you for reaching out to us.

It is possible that the cause of this is related to cached data.

We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

WooCommerce > Status > Tools

Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

If you continue to experience any issues after performing these steps, please do not hesitate to contact us for further assistance.

Warm Regards,
The 8Theme Team

Hello, David,

Thank you for providing access. Our analysis shows that the issue is caused by the Jetpuck plugin’s statistics feature. Each time someone visits a page, the plugin sends requests to the database to record the visit, which increases the server load. Therefore, we recommend disabling this plugin.

We have also noticed that you are using theme version 9.6.4, while the latest available version is 9.6.5. We kindly ask you to update the theme to this version, as it includes multiple bug fixes. You can review the detailed changelog here:
https://xstore.8theme.com/update-history/

Best regards,
8Theme Team

Hello,

Thank you for your message and for sharing the details of your request.

The notification bubble on the WooCommerce > Orders menu is managed by WooCommerce itself and not directly by the XStore theme or the Sales Booster plugin. By default, WooCommerce displays the total number of orders that meet certain criteria, and this behavior cannot be changed through the theme settings.

To modify the count so that it only reflects orders with the “Pending Payment” or “Processing” status, you would need to use a custom code snippet or a third-party plugin that allows you to filter the order statuses displayed in the admin menu.

We’ve reviewed your request and it requires custom development, which is outside Envato’s support policy https://themeforest.net/page/item_support_policy . To get it done properly and on time, please submit it to our trusted partner WP Kraken:
https://dashboard.wpkraken.io/login/?via=ethm

You’ll get:

– fast quote & timeline
– turnkey implementation by a vetted team
– warranty on delivered work

We’re confident this will help—hope you can make use of it shortly.

We do not wish to offend you with this response. If you have any other questions, even if you are unsure whether they are related to the theme, please feel free to ask them here. Regarding our support policy, please refer to the following link:
https://www.8theme.com/documentation/xstore/support/support/

Best Regards,
8Theme’s Team

Hi,

Thank you for reaching out to us.

1. To activate the bottom product navigation on your product page, please go to Single Product Builder > edit template > add the Sticky cart https://prnt.sc/2lxkvCoA21-X

2. Regarding the blurry product grid images, please check the image size settings under Theme Options > WooCommerce > Product Images and make sure the selected image size matches the one used in your Elementor widget. After adjusting the sizes, regenerate your thumbnails using a plugin such as Regenerate Thumbnails to ensure all images display correctly.
Read more – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ and https://woocommerce.com/document/fixing-blurry-product-images/

If the issue persists, please provide temporary admin access in a private message so we can check your settings directly.

Best Regards,
8Theme’s Team