Forum Replies Created

Viewing 30 posts - 991 through 1,020 (of 7,776 total)
1 2 3 … 33 34 35 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, SAAD,

    Could you please let us know if you are using any server-side caching or a CDN? If so, please disable them temporarily. We have created and assigned the necessary menu for you, as well as made changes to the file wp-content/themes/xstore/js/elementor-all-widgets.min.js. These updates should resolve your issue; however, the changes are not being applied on your website’s frontend.

    Therefore, we kindly ask you to disable all caches and check whether the problem persists.

    Best regards,
    8Theme Team

    #465913 Copied In reply to: Shop page is only showing two products
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Mary,

    We have added the following custom CSS. Please check if the menu now meets your expectations. 

    @media only screen and (min-width: 768px) {
	.et_b_header-menu.header-main-menu{
		border-radius: 30px;
	    background: #3d4a72;
	}

	.header-main {
		background: transparent;
	}
}

    Best regards,
    The 8Theme Team

    #465912 Copied In reply to: rounded menus
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, highwireless,

    Please send us the link to the page with the issue, as well as access to your website’s admin panel and FTP.

    Best regards,
    8Theme Team

    #465909 Copied In reply to: Filter didn’t show icon but it’s show e918
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Mary,

    Thank you for your update. We’re glad to hear that you’ve found another area to add the logo and menu, and that the issue has been resolved.
    If you need any further assistance, please don’t hesitate to contact us.

    Best Regards,
    8Theme’s Team

    #465908 Copied In reply to: AMP plugin installation fails
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Ronny,

    Please send us the link to the specified product.

    Best regards,
    The 8Theme Team

    #465907 Copied In reply to: Critical Issue: Add-to-Cart Failure on Chrome Browsers (Cookie/Cache Conflict)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, parinithaputtaraju,

    We have enabled the necessary options for you in Elementor. However, to ensure that all elements function correctly, please reinstall the demo content.

    Best regards,
    The 8Theme Team

    #465885 Copied In reply to: I have major Issues with Header and Footer
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Bas Kling,

    We have made the necessary changes, but it seems that there might be some cache or CDN issue on your side, and the updates are not being displayed. Please clear your cache and let us know if everything appears as it should.

    Best regards,
    8Theme Team

    #465884 Copied In reply to: Trouble aligning button in sticky cart on left side
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Mary,

    Please ensure that the uploads folder has permissions set to 755 or higher. The upgrade folder should also have permissions set to 755.

    We were unable to access your website. Kindly make sure that there is no whitelist enabled. If a whitelist is active, please disable it temporarily during the plugin installation.

    Best regards,
    8Theme Team

    #465883 Copied In reply to: AMP plugin installation fails
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, esi,

    To add a captcha, you can use dedicated plugins. We recommend using one based on Google reCAPTCHA v3.

    Best regards,
    8Theme Team

    #465882 Copied In reply to: i need to add captcha for registering form
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Wences,

    Unfortunately, such a widget does not exist. If you wish, you can submit a request for the development of this widget through the following page: https://www.8theme.com/roadmap/

    Best regards,
    The 8Theme Team

    #465866 Copied In reply to: Problem with displaying product variations
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, samarasiri,

    Hi, at the moment we do not observe this issue. It might be caused by certain browser extensions, such as automatic translators. Such extensions can modify the page code and potentially disrupt its functionality.

    Best regards,
    8Theme Team

    #465865 Copied In reply to: I am developing a website using the Elementor page builder and XStore theme. I am facing a specific
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Please add the following code to the functions.php file located in your child theme:

    // Change "Buy now" button text
add_filter( 'etheme_buy_now_button_text', 'custom_buy_now_button_text' );

function custom_buy_now_button_text() {
    return __( 'Buy now', 'xstore' );
}

    Best Regards,
    8Theme’s Team

    #465863 Copied In reply to: How to change “Add to cart” button text in whole website ?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi there!

    Thanks for using XStore.

    We’ve reviewed your request and it requires custom development, which is outside Envato’s support policy. To get it done properly and on time, please submit it to our trusted partner WP Kraken

    You’ll get:

    – fast quote & timeline
    – turnkey implementation by a vetted team
    – warranty on delivered work

    We’re confident this will help – hope you can make use of it shortly.

    Please contact administrator
    for this information.
    #465859 Copied In reply to: Need to add the price to the label for Product Swatch
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, martijntje

    Thank you for providing access. To move the brand descriptions, we have made changes in the following file of your child theme.

    xstore-child/woocommerce/archive-product.php

    Best regards,
    8Theme Team

    #465858 Copied In reply to: Change the postion of the brand description
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Indrek,

    We are planning to include this in the next update. However, if you provide us with access to the admin panel and FTP, we can implement it for you right away.

    Best regards,
    The 8Theme Team

    #465855 Copied In reply to: XStore built in translations does not show finish language for site language
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, martijntje,

    Unfortunately, without access to the administrative panel, we are unable to review this issue

    Best regards,
    8Theme Team

    #465820 Copied In reply to: Change the postion of the brand description
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for providing access. The issue was that your page occasionally loaded via the HTTP protocol instead of HTTPS. It seems there is a link on the website that uses the incorrect protocol.

    We have installed and configured the “Really Simple SSL” plugin for you, which should resolve the problem. However, please continue to monitor the site to ensure everything works correctly.

    Best regards,
    8Theme Team

    #465818 Copied In reply to: SSL certificate is not showing active on my
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for providing access. We have made some updates, and now the AJAX search can find variations by SKU. Please check it.
    Best regards,
    The 8Theme Team

    #465817 Copied In reply to: the search can not find SKU of Variable products
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Unfortunately, the FTP access you provided leads to an empty folder.

    Best regards,
    8Theme Team

    #465799 Copied In reply to: the search can not find SKU of Variable products
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, esi,

    To change the color of those links, you can use the following custom CSS. 

    .woocommerce-product-details__short-description a, .woocommerce-Tabs-panel--description a {
    color: #000;
}

    Best regards,
    8Theme Team

    #465795 Copied In reply to: change the color of the link in product details
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, esi,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    8Theme’s Team

    #465794 Copied In reply to: the search can not find SKU of Variable products
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Sumit,

    Thank you for reaching out to us. We understand that your SSL certificate is not showing as active on your website, which is causing accessibility issues on multiple devices.

    Please provide us with your website URL and temporary admin access credentials (in a secure way via the private area) so that we can check the configuration and assist you in resolving the issue as soon as possible.

    Best Regards,
    8Theme’s Team

    #465793 Copied In reply to: SSL certificate is not showing active on my
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for providing access. With your permission, may we update your WordPress and plugins?

    Best regards,
    8Theme Team

    #465780 Copied In reply to: Critical Issue: Add-to-Cart Failure on Chrome Browsers (Cookie/Cache Conflict)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, chutipao,

    We have made the necessary changes. It should now display a maximum of 50 products (unfortunately, WooCommerce does not return more than that at once).
    Please check it.

    Best regards,
    8Theme Team

    #465779 Copied In reply to: display products fully in shopping cart widget
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for providing the updated access details. We have noticed that the dynamic data on your frontend (data configured through options or elements) has not been translated. For example, the menu items do not contain static data – all of them are entered in the corresponding menu, as shown in the video. The same applies to the account and wishlist blocks.

    If you are unable to identify which dynamic content is used for a particular block, please feel free to contact us.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #465764 Copied In reply to: Built-in translation seems not working well.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Cookster,

    Thank you for your message and for confirming the situation. We understand your concern regarding theme and plugin updates affecting your custom code.

    To prevent your custom snippets from being overwritten or broken after updates, we recommend placing all your customizations in a child theme rather than modifying the parent theme files directly. This way, your hooks and custom code will remain intact when you update the main theme or XStore Core plugin.

    If you already use a child theme, please ensure that your custom functions and hooks are properly prefixed and do not conflict with theme updates. You can also test updates on a staging site before applying them to your live website to ensure everything works as expected.

    Please let us know if you need further guidance on setting up or adjusting your child theme.

    Best Regards,
    8Theme’s Team

    #465763 Copied In reply to: Basket page cart element – subtotal amount incorrect until refresh
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for providing access. However, access to the admin panel alone does not allow us to fully review all the details. We have noticed that you are using an outdated version of WordPress (6.8.3), while the latest version is 6.9.1. Therefore, we kindly ask you to update all existing plugins and WordPress itself to the latest versions, and also grant us administrative access to the site via wp-admin.

    Best regards,
    8Theme Team

    #465759 Copied In reply to: Critical Issue: Add-to-Cart Failure on Chrome Browsers (Cookie/Cache Conflict)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Eslyn,

    It seems that the issue is caused by your website’s caching. Please clear your browser cache and try accessing the website in incognito mode.

    Best regards,
    8Theme Team

    #465755 Copied In reply to: Shop Page not showing product list automatically instead showing a search bar
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello Szilvia,

    Thank you for your kind message and confirmation.
    We are glad to hear that everything is working correctly now.
    It was our pleasure to assist you, and we appreciate your feedback.

    If you need any further help in the future, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    #465754 Copied In reply to: XStore theme not translating frontend strings to Romanian
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Wences,

    Thank you for providing access to the admin panel. We kindly ask you to also provide us with FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please contact your hosting provider, who will guide you through the process.

    Best regards,
    The 8Theme Team

    #465751 Copied In reply to: ApplePay and GooglePay button not visible in Payment Methods (checkout page)
  • 1 2 3 … 33 34 35 … 258 259 260
    991–1,020 of 7,776 posts
Viewing 30 posts - 991 through 1,020 (of 7,776 total)
1 2 3 … 33 34 35 … 258 259 260