Hello Siddharth,

Thank you for your message and for testing the updated theme and core plugin files.

We appreciate your feedback and understand your concerns regarding the performance and Elementor functionality. At the moment, our development team is actively working on the next update, which will include further improvements and optimizations. We will send you the next archive as soon as it is ready.

We truly appreciate your patience and understanding as we continue to enhance the theme. Please don’t hesitate to reach out if you have any further questions in the meantime.

Best regards,
8Theme’s Team

Hello, Sega,

The issue was caused by a conflict between the AJAX loading of widgets and the sidebar section. We have made the necessary adjustments in the xstore/js/ajax-filters.min.jsfile.

These changes will also be included in the next theme update.

Best regards,
The 8Theme Team

Hello, Siddharth,

The version is 9.4.14, as this is not an official update but rather a version that includes the currently available changes.

Best regards,
The 8Theme Team

Hello, Fernando,

We are currently working on a major performance update. Kindly install the archives provided in the private content and send us the log files again.

Best regards,
The 8Theme Team

Hello, Cr3atorf1lm,

Unfortunately, the FTP credentials provided lead to an empty directory on the server. Additionally, we kindly ask you to provide the search query that is causing the issue.

Best regards,
8Theme Team

Hello, fahd

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello, Sega,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Peter,

Thank you for your message.

We are glad to hear that the issue has been resolved after updating WPBakery. Should you need any further assistance or have additional questions, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hi Fernando,

Thank you for reaching out to us.

We’re sorry to hear that you’re still experiencing high CPU usage. In order to investigate the issue more thoroughly, could you please send us the log file from your server or hosting environment? This will help us analyze the situation in more detail and provide you with the most accurate support.

We appreciate your patience and look forward to resolving this for you as soon as possible.

Best regards,
8Theme’s Team

Hello, Cr3atorf1lm,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Terpsauce,

We have resolved the issue. Kindly check and confirm at your convenience.

Best regards,
8Theme Team

Hello, nickla24,

We have reviewed the issue you reported regarding the default theme, and we found that the filtering results are the same as with our theme. This indicates that the problem is not caused by our theme.

We kindly recommend reaching out to the WooCommerce plugin support team for further assistance.

Best regards,
8Theme Team

Hello, Lear,

Thank you for reaching out.

Please note that when purchasing from ThemeForest, you are acquiring the theme itself. The link you provided refers to a demo version created using Elementor. You can find and install this demo directly from the theme’s demo importer located in your WordPress dashboard by navigating to:

WP Dashboard → XStore → Import Demos

Among the available demos, you can locate the one you are looking for by using the keyword “minimal.”

Additionally, you can preview all the demos available after purchase by visiting the following link:
https://xstore.8theme.com/#demos-content

Alternatively, you can access them through the “Import Demos” section in your WordPress admin panel.

Best regards,
The 8Theme Team

Thank you for providing access. We have implemented the necessary changes. Additionally, we would kindly like to ask you to clear the log file and send us a new one in a few days.

Best regards,
The 8Theme Team

Hello, nickla24,

As far as we can see, the filtering results appear to be the same when using both the default theme and our theme. Therefore, we kindly ask you to disable any third-party plugins and check the results again using both our theme and the default one.

Best regards,
The 8Theme Team