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Viewing 30 posts - 1,021 through 1,050 (of 6,630 total)
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 29, 2025 at 09:01

    Hello Siddharth,

    Thank you for your message and for testing the updated theme and core plugin files.

    We appreciate your feedback and understand your concerns regarding the performance and Elementor functionality. At the moment, our development team is actively working on the next update, which will include further improvements and optimizations. We will send you the next archive as soon as it is ready.

    We truly appreciate your patience and understanding as we continue to enhance the theme. Please don’t hesitate to reach out if you have any further questions in the meantime.

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 29, 2025 at 08:40

    Hello, Deborah,

    We kindly ask you to regenerate your images. You can easily do this using the following plugin:

    https://wordpress.org/plugins/regenerate-thumbnails/

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 29, 2025 at 08:36

    Hello, Sega,

    The issue was caused by a conflict between the AJAX loading of widgets and the sidebar section. We have made the necessary adjustments in the xstore/js/ajax-filters.min.jsfile.

    These changes will also be included in the next theme update.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 28, 2025 at 14:58

    Dear Siddharth,

    The archive that was sent to you contains only a portion of the improvements, not all of them. We are continuing to work on the remaining updates and will notify you as soon as everything is completed.

    The most important thing is that we have identified the issue and know how to resolve it.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 28, 2025 at 14:24

    Hello, Siddharth,

    The version is 9.4.14, as this is not an official update but rather a version that includes the currently available changes.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 28, 2025 at 14:06

    Hello, Vedad07,

    We have noticed that you are currently using version 9.4.5 of the theme, while the latest available version is 9.4.14. Since your version, numerous fixes and improvements have been implemented, including updates related to linked variations.

    You can find a detailed changelog at the following link:
    https://xstore.8theme.com/update-history/

    We kindly ask you to update both the theme and the plugin to the latest version and check whether the issue persists after the update.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 28, 2025 at 10:54

    Hello, Fernando,

    We are currently working on a major performance update. Kindly install the archives provided in the private content and send us the log files again.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 28, 2025 at 09:02

    Hello, Siddharth,

    Unfortunately, we are unable to provide an exact release date at this time. However, we can offer you access to archive files containing the current improvements. Please make sure to create full backups before installing them.

    The download link to the archives will be provided in the private content section.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 28, 2025 at 08:57

    Hello, Cr3atorf1lm,

    Unfortunately, the FTP credentials provided lead to an empty directory on the server. Additionally, we kindly ask you to provide the search query that is causing the issue.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 28, 2025 at 08:50

    Hello, Sega,

    Thank you for providing access. We have resolved the issue – please check and confirm at your convenience.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 28, 2025 at 07:53

    Hello, fahd

    To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

    They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

    Thank you for your cooperation!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 27, 2025 at 14:39

    Hello, Jennifer,

    Thank you for providing access. We have corrected the issue – please check and confirm at your convenience.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 27, 2025 at 14:19

    Hello, Sega,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 27, 2025 at 14:17

    Hello, Siddharth,

    Thank you for providing access. We are currently working on a major performance update that is expected to resolve most of the existing issues. As soon as the update is ready, we will notify you promptly.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 27, 2025 at 14:11

    Hello, Peter,

    Thank you for your message.

    We are glad to hear that the issue has been resolved after updating WPBakery. Should you need any further assistance or have additional questions, please do not hesitate to reach out.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 27, 2025 at 11:04

    Hello,

    Thank you for your message.

    We would greatly appreciate any updates you may have. Additionally, please kindly send us the latest log file at your earliest convenience.

    Warm regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 26, 2025 at 13:07

    Hi Fernando,

    Thank you for reaching out to us.

    We’re sorry to hear that you’re still experiencing high CPU usage. In order to investigate the issue more thoroughly, could you please send us the log file from your server or hosting environment? This will help us analyze the situation in more detail and provide you with the most accurate support.

    We appreciate your patience and look forward to resolving this for you as soon as possible.

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 26, 2025 at 09:31

    Hello, Jennifer,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 26, 2025 at 09:26

    Hello, Cr3atorf1lm,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 26, 2025 at 09:24

    Hello, Siddharth,

    1) We kindly ask you to add one more variation for the product.

    2) Please note that there is no specific indication because all variations are currently in stock. If you set the Stock Quantity to 0 for a particular variation, it will appear crossed out.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 26, 2025 at 09:06

    Hello, Terpsauce,

    We have resolved the issue. Kindly check and confirm at your convenience.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 23, 2025 at 09:41

    Hello, ilyas,

    In your case, there are two possible solutions:

    1. Install a plugin that supports string translation (such as WPML or Polylang) and use it to translate the text accordingly.

    2. Replace the outdated “Blog Carousel” widget with the newer “Posts Carousel” widget, which includes settings that allow you to modify the text.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 23, 2025 at 09:15

    Hello, nickla24,

    We have reviewed the issue you reported regarding the default theme, and we found that the filtering results are the same as with our theme. This indicates that the problem is not caused by our theme.

    We kindly recommend reaching out to the WooCommerce plugin support team for further assistance.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 23, 2025 at 09:04

    Hello, Siddharth,

    Most likely, the issue on that page is caused by a specific element that is experiencing a problem. In order to identify the exact cause, we kindly ask you to provide us with FTP access.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 22, 2025 at 13:20

    Hello, Lear,

    Thank you for reaching out.

    Please note that when purchasing from ThemeForest, you are acquiring the theme itself. The link you provided refers to a demo version created using Elementor. You can find and install this demo directly from the theme’s demo importer located in your WordPress dashboard by navigating to:

    WP Dashboard → XStore → Import Demos

    Among the available demos, you can locate the one you are looking for by using the keyword “minimal.”

    Additionally, you can preview all the demos available after purchase by visiting the following link:
    https://xstore.8theme.com/#demos-content

    Alternatively, you can access them through the “Import Demos” section in your WordPress admin panel.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 21, 2025 at 16:05

    We have noticed that your website appears to be a copy of the previous one. While we are not fully aware of the specific details of your migration process, please note that certain values within themes and plugins are generated automatically and are domain-dependent.

    Therefore, after migration or duplication, it is necessary to reactivate all plugins and themes to ensure that these values are generated correctly. This is exactly what we have done on our end.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 21, 2025 at 16:00

    Thank you for providing access. We have implemented the necessary changes. Additionally, we would kindly like to ask you to clear the log file and send us a new one in a few days.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 21, 2025 at 15:38

    We have updated your theme and applied the necessary changes. Kindly check and let us know if the issue still persists.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 21, 2025 at 14:46

    Hello, nickla24,

    As far as we can see, the filtering results appear to be the same when using both the default theme and our theme. Therefore, we kindly ask you to disable any third-party plugins and check the results again using both our theme and the default one.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 21, 2025 at 14:37

    Hello, Siddharth,

    We have implemented some changes, and the issue should now be resolved. The main cause of the problem was a delayed response from the server, which is similar to what occurs with the default theme. Please note that the appearance of the Elementor notice depends on the server response time. If you encounter this notice, we kindly ask you to wait a little longer – the editor should load shortly.

    Best regards,
    The 8Theme Team

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Viewing 30 posts - 1,021 through 1,050 (of 6,630 total)
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