Elementor 4.2.3 failed to load with XStore theme 9.7.7

This topic has 4 replies, 2 voices, and was last updated 1 month ago ago by Andrew Mitchell

  • Avatar: cyrille
    cyrille
    Participant
    August 23, 2026 at 14:41

    Hello,
    I am experiencing an issue with the Elementor plugin, which fails to load completely.
    The editing page and content window are visible, but the widgets keep loading endlessly.
    Thank you in advance for your help.
    Best regards,
    CS

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 25, 2026 at 06:59

    Hello, cyrille,

    Thank you for providing access. We have resolved the issue; please check.

    Best regards,
    8Theme’s Team

    Avatar: cyrille
    cyrille
    Participant
    September 6, 2026 at 09:11

    Hello Andrew,

    thanks for resolving the issue. It works fine for 2 weeks.
    Can you give us a feedback to understand the issue and fix it ourselves if it happens again ?

    best regards

    Cyrille

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    September 7, 2026 at 16:06

    Hello, cyrille,

    This issue is caused by problems with updating Elementor. When it is updated, its caches are not completely cleared. We have already included a fix for this in the next version of the theme. However, we advise you to monitor the behavior of the Elementor editing page after updates, especially after the automatic update of the plugin.

    Best regards,
    8Theme’s Team

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