Forum Replies Created

Viewing 30 posts - 5,731 through 5,760 (of 7,776 total)
1 2 3 … 191 192 193 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear hafunerix,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #402808 Copied In reply to: I need to change the color of the product price in the store and in related products
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Donny,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #402783 Copied In reply to: Gagal upload template dengan keterangan error Oops it looks something went wrong. Please check your
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear konak75,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #402773 Copied In reply to: Errors in header of Sneakers theme XSTORE
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, veryvivid20,

    I hope this message finds you well.

    It appears that the server may be running PHP as FastCGI Process Manager (FPM) or a similar CGI-based configuration. It is also possible that a different web server, such as Nginx, is being used instead of Apache. Consequently, Apache-specific functions such as apache_* are not available in this context.

    Given these circumstances, I recommend that the installation of your software should be contingent upon verifying the availability of rewrite rules. It is important to note that even within Apache environments, the presence of rewrite rules cannot be guaranteed. Additionally, if a different web server like Nginx is being used, it may employ a distinct configuration format.

    To further investigate these issues, please test with the default theme to compare its functionality and performance against our theme. Since the performance metrics of our theme are comparable to those of the default theme, for enhanced site speed, we suggest consulting our Speed Optimization department. You can reach them via the following link:

    https://www.8theme.com/account/#etheme_customization_panel

    Thank you for your attention to these matters. We look forward to assisting you further.

    Best Regards,
    The 8Theme Team

    #402762 Copied In reply to: Mobile Menu really slow when clicking categories
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    I hope this message finds you well. We kindly request that you verify the custom CSS that we have recently implemented.

    .skeleton-body.et-popup>div.mobile-menu-content:empty:after, .skeleton-body.et-popup>div.mobile-menu-content:empty:before{
    display:none;
}

    Best Regards,
    8Theme’s Team

    #402759 Copied In reply to: “Removing white space between slider and main body – Any custom global .css”
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear alicengiz,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #402740 Copied In reply to: Warning “You are in edit mode, please, check on real product”
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, PanosN,

    We hope this message finds you well.

    Please be informed that the necessary modifications have been implemented in the file located at
    et-core-plugin/app/models/widgets/brands-filter.php
    We kindly request that you verify these changes at your earliest convenience.

    Additionally, please note that this fix will be included in the upcoming update.

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    #402730 Copied In reply to: Cannot filter with more than one “Brands” options
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear lyana,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #402727 Copied In reply to: quik view in wishlist page no working i got ajax error
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Festigift,

    We regret to inform you that we are unable to fulfill your request as it is prohibited by Facebook’s policy. For detailed explanations and further assistance, we kindly suggest that you contact their support team directly at: https://developers.facebook.com/support/

    Best Regards,
    8Theme’s Team

    #402712 Copied In reply to: Facebook Login Problem , user cant able to login
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Zeeshan Ahmad,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #402710 Copied In reply to: Unable to edit the checkout page with Elementor
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Amir,

    Thank you for reaching out. We have addressed the issue you mentioned and made the necessary changes in the file
    et-core-plugin/app/models/customizer/templates/header/parts/logo.php
    This fix will be included in the upcoming update and will be available from version 9.3.15 onwards.

    Regarding the mobile menu, we have implemented a custom CSS solution. You can find this adjustment in the Customizer under Theme Custom CSS -> Global CSS.

    .skeleton-body.et-popup>div.mobile-menu-content:empty:after{
		display:none;
}

    Best Regards,
    8Theme’s Team

    #402709 Copied In reply to: “Removing white space between slider and main body – Any custom global .css”
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Chandru,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #402708 Copied In reply to: I need to change the buttons to black and the hover to orange (#ff6d00)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Invizion,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #402630 Copied In reply to: Enable Variation Swatches – Problem with filter with color
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Sam,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #402628 Copied In reply to: Link that opens the side login page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, gewoonbovenaan,

    We hope this message finds you well. We regret to inform you that the access credentials for the admin and FTP panels are currently not functioning. Could you please verify this at your earliest convenience?

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    #402623 Copied In reply to: translationquestions of the Xstore and WPML
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Jari de Boer,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #402618 Copied In reply to: How to design added to cart pop-up and translate
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Fernando,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #402614 Copied In reply to: Mixed products i cant query the products
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    I hope this message finds you well. We have observed that pages are only cached after they have been loaded at least once. Could you please attempt to revisit all categories without logging in? This is because the caching and CDN functionalities do not operate for administrators.

    Subsequently, kindly check the page loading speed both as a logged-out user and as a logged-in client.

    Thank you for your cooperation and attention to this matter.

    Best Regards,
    8Theme’s Team

    #402612 Copied In reply to: Mobile Menu really slow when clicking categories
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We have recorded the display of files; please verify this at your earliest convenience.

    Regarding the login process for all users, once you create the application for its activation, you must provide a valid Privacy Policy page. Upon submission, it will be reviewed, and the Facebook team will then determine whether the application can be moved to live mode.

    Additionally, please proceed with Facebook verification. We have no control over this process as it is governed by their regulations.

    Best Regards,
    8Theme’s Team

    #402608 Copied In reply to: Facebook Login Problem , user cant able to login
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Burak,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #402599 Copied In reply to: How can I delete the search section on the side of the pages? I can not find
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, veryvivid20,

    I hope this message finds you well. We have encountered intermittent issues when attempting to access the category page on our website, specifically a “502 Bad Gateway” error, which indicates a server error.

    Regarding the loading of category pages, we have determined that the problem is not related to mobile devices but rather to the category pages themselves. We have conducted tests on the loading speed of this page using the default theme, which resulted in a load time of 12.26 seconds. In comparison, with our theme, the load time varies between 6.0 seconds and 15.14 seconds.

    You can verify these results yourself by visiting the following link:
    https://hoghtontimber.co.uk/product-category/oak-beams/

    As you can see, the difference in load times between our theme and the default theme is not significantly large. The primary reason for the slow performance of the category pages appears to be the prolonged response time from the server, which could be due to the server itself or external plugins.

    Best Regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #402588 Copied In reply to: Mobile Menu really slow when clicking categories
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Russell Rahman,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #402581 Copied In reply to: Creating a vendor list on home page to show all vendors on homepage
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    I hope this message finds you well. We are sending you a link to an archive containing screenshots that may be of interest to you: https://we.tl/t-0ZZlWrRenx

    Additionally, could you please provide us with access (in private content) to your account? This will enable us to investigate the issue with the files more thoroughly.

    Thank you for your cooperation.

    Best regards,
    8Theme’s Team

    #402580 Copied In reply to: Facebook Login Problem , user cant able to login
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear PanosN,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #402568 Copied In reply to: What is the exact custom field name of the GTIN attribute?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for reaching out to us.

    In the screenshot provided, you have a step-by-step guide for setting up Facebook login. However, please note that this login will initially work only for the account of the user who created the application.

    To enable it for wider use, you must provide a valid Privacy Policy page. Once this is submitted, it will be reviewed, and the Facebook team will then decide whether the application can be moved to live mode.

    Best Regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #402554 Copied In reply to: Facebook Login Problem , user cant able to login
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Peter,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #402553 Copied In reply to: Deactivate Pupup – from homepage
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear, Zeeshan Ahmad,

    Thank you for your reply and for sharing the updated credentials.

    We have identified the issue as being due to the assignment of the same page for both the checkout and the shop page. By designating separate pages for the shop and checkout, we have successfully resolved the issue. You should now be able to edit the checkout page using Elementor without any problems, and the shop page should also function correctly.

    If you have any more questions or require further assistance, please do not hesitate to reach out.

    Best Regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #402546 Copied In reply to: Unable to edit the checkout page with Elementor
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, MAHDAR,

    Thank you for reaching out and providing the update on your situation. We’re glad to hear that the issue has been resolved with PHP version 8.1. Regarding the problem you’re experiencing with PHP version 8.2.2, we recommend clearing your cache as a first step to see if this resolves the issue. If the problem persists, please provide us with the specific device and browser you are using so we can investigate further and assist you more effectively.

    Best Regards,
    The 8Theme Team

    #402541 Copied In reply to: lazy loading images (logo)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Amir,

    1) We have noticed an issue with the logo loading via HTTP instead of HTTPS, which is inconsistent with the rest of the site. Could you please provide us with FTP access so we can investigate this further?

    2) We are currently unable to see the issue you mentioned. Could you please send us a screenshot or a video demonstrating the problem?

    3) Regarding speeding up the site, we suggest using a CDN after the site is fully developed. Additionally, we recommend regenerating the images using the service available at https://tinypng.com/ or their WordPress plugin at https://wordpress.org/plugins/tiny-compress-images/

    Best Regards,
    8Theme’s Team

    #402539 Copied In reply to: “Removing white space between slider and main body – Any custom global .css”
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, tdsportsx,

    Thank you for reaching out and bringing this to our attention. We understand your concerns regarding the synchronization issues between the Wordfence database, from which Jetpack retrieves data, and the databases of WPScan and Patchstack.

    We appreciate your diligence in tracking these errors back to their sources and noting that the issues have been resolved in more detail in the provided videos and screenshots. We will investigate this matter further to ensure that our security data is up-to-date and accurately reflects the current status of vulnerabilities and fixes.

    Ensuring the security and functionality of the XStore Core Plugin and WordPress is a priority for us, and we are committed to providing you with the most reliable and safe experience possible.

    Thank you for your patience and for being a valued member of the 8Theme community. Please do not hesitate to reach out if you have any more questions or require further assistance.

    Best Regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #402528 Copied In reply to: Security Risk and Update Issues with Xstore Core Plugin and WordPress
  • 1 2 3 … 191 192 193 … 258 259 260
    5,731–5,760 of 7,776 posts
Viewing 30 posts - 5,731 through 5,760 (of 7,776 total)
1 2 3 … 191 192 193 … 258 259 260