Forum Replies Created

Viewing 30 posts - 5,641 through 5,670 (of 7,776 total)
1 2 3 … 188 189 190 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We have added a new code snippet to the Customizer -> Theme Custom CSS -> Mobile CSS. You can adjust the position by modifying the following styles:

    left: 55%;
top: -26px;

    Please look to attached files

    Best Regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #403851 Copied In reply to: When i open wishlist page my account page is open
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear, yaci,

    We are pleased to inform you that the issue you reported has been successfully resolved. Please take a moment to verify the fix at your earliest convenience.

    Additionally, we would like to inform you that this fix will be included in the next update of the theme.

    Thank you for your patience and understanding.

    Best Regards,
    8Theme’s Team

    #403848 Copied In reply to: variation swatches system show image only when you select all variations on product page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Kombajn88,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #403844 Copied In reply to: Subcategories that slide out are not smooth (it flashes and then only loads)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Kombajn88,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #403843 Copied In reply to: Displaying Subcategories in Products Archive Builder
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Furqan Zafar,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #403839 Copied In reply to: WpRocket is still conflicting with theme.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear dew,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #403837 Copied In reply to: Variation swatches is not working on my site
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Lucas,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #403836 Copied In reply to: Show only parent category in product grid
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, khurram virk,

    Thank you for reaching out to us with your request. To enable the Ajaxify option for Elementor widgets in XStore, please follow these step-by-step instructions:

    1. Open the Elementor editor and select the widget you wish to configure.
    2. Navigate to the ‘Advanced’ tab in the widget settings.
    3. Scroll down to the ‘XSTORE Ajaxify’ panel.
    4. Enable ‘Lazy Loading’ within this panel.

    For more detailed information, please refer to the attached files.

    Best Regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #403831 Copied In reply to: critical and improve site health issue regarding cache
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    We hope this message finds you well. We are pleased to inform you that we have implemented a new custom CSS to adjust the positioning of the sale label on the mobile version of the shop page.

    CSS in Customizer -> Theme Custom CSS -> Mobile CSS.

    /* Move new label to right corner */
.etheme-product-grid-image .sale-wrapper:nth-child(2){
		position: absolute;
    left: 55%;
    top: -26px;
}

    Best Regards,
    The 8Theme Team

    #403827 Copied In reply to: When i open wishlist page my account page is open
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear scrumgum,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #403798 Copied In reply to: Multiple issues after updates in cart and others
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    I hope this message finds you well. I would like to inform you of the following updates and clarifications regarding the website customizations:

    1) To address the hover effect issue on mobile devices, we have implemented the following custom CSS in Customizer -> Theme Custom CSS -> Global CSS.

    /* Change mobile products */
[data-elementor-device-mode=mobile] .etheme-product-hover-mask3 footer {
		right: inherit!important;
    width: 100%!important;
    bottom: 50%!important;
    -webkit-transform: translateY(50%)!important;
    transform: translateY(50%)!important;
}
[data-elementor-device-mode=mobile] .etheme-product-hover-mask3 .footer-inner {
    width: auto!important;
    grid-auto-flow: row!important;
    --items-gap: 10px!important;
    --hover-item-border-radius: 100%!important;
}

    2) Regarding the sale icon, could you please specify whether you need the position of the ‘sale’ and ‘new’ labels changed from the top left corner to the top right corner for both mobile devices and desktops? Additionally, should this adjustment be applied only on the shop page, or on the single product pages as well?

    We look forward to your guidance on the matter to proceed accordingly.

    Best Regards,
    8Theme’s Team

    #403785 Copied In reply to: When i open wishlist page my account page is open
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear tends2ir,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #403778 Copied In reply to: Changing Color theme in Website Template
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, fnhc,

    I hope this message finds you well. We would like to inform you that in order to enhance your experience with our “PRODUCT CATEGORIES” widget, you should select the “Hide empty categories” option as illustrated in the screenshot provided here: https://prnt.sc/YsxIzW13IMO7.

    We have already made this adjustment for you. Please verify at your earliest convenience that it has been configured to your satisfaction.

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

    #403776 Copied In reply to: Shop FIlters Not Working Properly – Showing Categories with 0 products
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Furqan Zafar,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #403775 Copied In reply to: Website speed reduced after theme update and conflict with WP-Rocket
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Furqan Zafar,

    Thank you for reaching out. Yes, WP Rocket is indeed an excellent plugin to use with the XStore theme. Regarding the slowdown you mentioned, it typically occurs after updates due to the automatic cache rewriting process. This can temporarily slow down the site’s performance until the caches are fully rewritten. Currently, we do not see any issues with the speed on your site.

    Best Regards,
    8Theme’s Team

    #403771 Copied In reply to: Website speed reduced after theme update and conflict with WP-Rocket
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, yaci,

    I hope this message finds you well.

    We have observed that the FTP directory currently appears to be empty, as illustrated in the attached screenshot: https://prnt.sc/EW2_3wa0U1F2
    To facilitate further progress, we kindly request that you verify the destination folder associated with our user account.

    Should your review confirm that all settings are correctly configured on your end, we suggest contacting your hosting provider for further assistance. It is crucial for us to access your WordPress installation to continue providing the necessary support.

    Thank you for your attention to this matter. We look forward to resolving this issue promptly.

    Best regards,
    8Theme’s Team

    #403769 Copied In reply to: variation swatches system show image only when you select all variations on product page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Incanda,

    I hope this message finds you well. Thank you for providing the FTP details. Unfortunately, we are currently unable to access the admin panel as it appears that the user permissions have been altered. Could you please verify and rectify this issue at your earliest convenience?

    Additionally, we recommend setting up a staging site, as we will need to disable third-party plugins, toggle options, and switch themes during our work.

    Thank you for your attention to these matters. We look forward to your prompt response.

    Best Regards,
    8Theme’s Team

    #403768 Copied In reply to: Stock levels not displaying for all variations of product, only for 1 of the variants
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Kombajn88,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #403747 Copied In reply to: Issue with XStore Products Archive Customization
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear @Niddy,

    We are also referring to version 8.0, which is supported and working well. There could be some issues related to the latest PHP 8.3. On our server, we do not encounter these issues. In your specific case, it is necessary to check if the problem is related to the PHP version.

    Warm Regards,
    The 8Theme Team

    #403735 Copied In reply to: Issue with server CPU & RAM since last update – not the first post to report this
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Fabricehty,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #403719 Copied In reply to: How to change font in category in Website
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Gbp,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #403693 Copied In reply to: in checkout page after payment –> add account menu
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear carlyliczyk,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #403679 Copied In reply to: Some CSS is not working, but its showing that the class is active in finder window
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear hafunerix,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #403662 Copied In reply to: How can I edit checkout pages and the footer?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear caribou,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #403639 Copied In reply to: more than 5000 client accounts with fake emails. Security failure?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Gbp,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #403620 Copied In reply to: Cannot find where to translate empty cart button.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Furqan Zafar,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #403610 Copied In reply to: Critical Error on website arises when update XStore Core plugin
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear vera,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #403588 Copied In reply to: My woocommerce xstore theme setting with issues
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear KevMobiu,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #403537 Copied In reply to: Builders Panel — using it with WP-Bakery Visual Composer (not Elementor)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Incanda,

    We hope this message finds you well. We are eagerly awaiting your response and look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    #403518 Copied In reply to: Stock levels not displaying for all variations of product, only for 1 of the variants
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, khurram virk,

    I hope this message finds you well. Regarding the issue with the REST API, it appears that the problem may be associated with the use of Elementor as a page editor. We kindly ask you to verify this using the default theme.

    Concerning the issues related to cache, we advise against using multiple cache plugins simultaneously, as they can potentially conflict with each other.

    Additionally, we are currently unable to access your admin panel, which seems to be due to an IP block. Details are provided in the attached screenshot.

    Thank you for your attention to these matters. Please feel free to reach out if you require further assistance.

    Best Regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #403517 Copied In reply to: The REST API did not behave correctly + page and object cache
  • 1 2 3 … 188 189 190 … 258 259 260
    5,641–5,670 of 7,776 posts
Viewing 30 posts - 5,641 through 5,670 (of 7,776 total)
1 2 3 … 188 189 190 … 258 259 260