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Viewing 30 posts - 5,521 through 5,550 (of 7,776 total)
1 2 3 … 184 185 186 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, JS7319,

    We would like to kindly recommend that you update the Elementor plugin and the XStore theme to the latest versions available. This update is crucial for ensuring optimal performance and compatibility. Please proceed with the updates and verify if the issue still persists after the upgrade.

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #405197 Copied In reply to: Call to action does not display the image, but displays it in the editor
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Sam,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #405192 Copied In reply to: Issue in Sticky Header
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Furqan Zafar,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #405185 Copied In reply to: I want to move the category descriptions below the products on category page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Elhadj07,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #405183 Copied In reply to: Still haven’t received a response after 11 hours
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, yaci,

    I hope this message finds you well. I am writing to inquire whether our products have been translated into English and Arabic. If not, there may be issues with the filters functioning incorrectly. Additionally, could you please verify if the following options are enabled?

    1. Navigate to Customizer -> WooCommerce (Shop) -> Shop -> Shop Page Layout -> and check if “Hide Categories With All Hidden Products” is enabled.
    2. Go to WP Dashboard -> WooCommerce -> Settings -> Products -> Inventory -> and ensure “Out of Stock Visibility” is set correctly.

    Thank you for your attention to this matter. We look forward to your prompt response.

    Best Regards,
    8Theme’s Team

    #405173 Copied In reply to: shop page problem with multi languages (via wpml)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Gbp,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #405172 Copied In reply to: cannot find where to find the text present in the mobile menu
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, sophie,

    I hope this message finds you well. We kindly request that you ensure all products in the missing categories are translated into the appropriate languages. It is important to note that if there are no products available in a specific language for a certain category, that category will not appear in the filter.

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    #405166 Copied In reply to: visibilité de wignet catégorie dans la version allemande
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    I hope this message finds you well. We have attempted reactivation following the clearance of the cache, as part of our troubleshooting process.

    We require access to further investigate the issue concerning the non-functionality of the “Register Theme” button in the popup. Your cooperation in this matter would be greatly appreciated.

    Best Regards,
    8Theme’s Team

    #405164 Copied In reply to: Reactivating license on same domain not working
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Anas,

    We have noticed that you have not yet registered your theme using the purchase code. Please activate your theme so that we can provide you with the necessary support.

    Best Regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #405163 Copied In reply to: Single Product Page on Elementor builder doesnt show CROSS LINE for out of stock products
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    I hope this message finds you well. Regarding the category filter, the categories displayed are dependent on specific settings. For instance, you can adjust these under:

    1. Customizer -> WooCommerce (Shop) -> Shop -> Shop Page Layout -> Hide Categories With All Hidden Products

    Additionally, please check the following settings:

    2. WP Dashboard -> WooCommerce -> Settings -> Products -> Inventory -> Out of Stock Visibility

    We recommend reviewing these settings to ensure they meet your requirements.

    Best Regards,
    8Theme’s Team

    #405154 Copied In reply to: Filter widget don’t seem to be connected with the Product Category you’re in
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear chrisbond,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #405152 Copied In reply to: Electronics Mega Market header not importing
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Alpha111,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #405131 Copied In reply to: lightbox image not working as intended on 14 inch laptops
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear shopsangam,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #405127 Copied In reply to: order received page header showing blank.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear shopsangam,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #405125 Copied In reply to: after updating pro plugin header and shop by catagory section broken
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, mohatee,

    We kindly request that you clear the cache of your browser, server, and CDN (if applicable) and then attempt to activate the theme once again.

    Unfortunately, without the aforementioned accesses, we are unable to provide further assistance with this issue.

    Best Regards,
    8Theme’s Team

    #405123 Copied In reply to: Reactivating license on same domain not working
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear MAHDAR,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #405087 Copied In reply to: Remove the product image link
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear shopsangam,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #405083 Copied In reply to: Shop by category not displaying as defined
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello VincentC,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    The 8Theme Team

    #405075 Copied In reply to: Header colours not changing when publishing
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We would like to express our gratitude for your assistance in resolving the issue with the system requirements. Following your intervention, the demo data has been installed correctly.

    Could you please verify the installation at your earliest convenience?

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #405051 Copied In reply to: Can not create or activate new child theme. Please contact our support.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear MEXESS,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #405043 Copied In reply to: Product images does not appear as set up in the back end
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Chandru,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #405035 Copied In reply to: Product image flip option not working now. only shows front image only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, PanosN,

    We hope this message finds you well. We would like to inform you that our team is currently addressing the issue you have reported. We are committed to resolving it and will include a fix in an upcoming update. Additionally, we will notify you as soon as the problem has been resolved.

    Thank you for your patience and understanding.

    Best Regards,

    8Theme’s Team

    #405033 Copied In reply to: The Price Widget doesn’t apply on product search results
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Marco,

    I hope this message finds you well.

    I would like to inform you that the category filter operates as follows: it displays all products assigned to a specific category, taking into account other filters such as attributes, ratings, price, etc.

    Unfortunately, it does not function according to the algorithm you described. If you wish to have this feature implemented, you may submit a request at our task board: https://www.8theme.com/taskboard/

    Should there be sufficient interest from the community, we will consider its development.

    Additionally, you may request customization services by visiting the following link: https://www.8theme.com/account/#etheme_customization_panel

    Thank you for your understanding and cooperation.

    Best Regards,

    The 8Theme Team

    #405028 Copied In reply to: Filter widget don’t seem to be connected with the Product Category you’re in
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, IT Manager,

    We hope this message finds you well. Upon review, it appears that your server does not meet the minimum requirements necessary for our theme. We kindly request that you contact your hosting provider to address this issue promptly.

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #405019 Copied In reply to: Can not create or activate new child theme. Please contact our support.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello Zito9,

    Thank you for reaching out to us with your concern. We understand that you are experiencing issues with the visibility of thumbnails on the product page of your cosmetics template. We apologize for any inconvenience this may have caused.

    We’ve disabled “Disable Theme Swiper JS” via Theme Options > Speed Optimization.

    Please clear the cache and check how it works now.

    Warm Regards,
    The 8Theme Team

    #404972 Copied In reply to: I have a problem with the template for cosmetics
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello Mohatee,

    Thank you for reaching out to us. We apologize for the inconvenience you’ve experienced with our theme. We understand how frustrating it must be to encounter such issues, especially after multiple reinstallation attempts.

    Please provide temporary wp-admin and FTP access.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #404959 Copied In reply to: Reactivating license on same domain not working
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello Hassan,

    Thank you for reaching out to us. We understand that you wish to transfer your XStore theme activation from your current domain to a new one We are providing you with a resource that we believe will be helpful for your needs – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

    Should you require any further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #404958 Copied In reply to: Want to Change Website Domain and set replace the theme i buy with the new one and deactive in old
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello IT Manager,

    Thank you for reaching out to us with your query.

    Please provide temporary wp-admin and FTP access.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #404957 Copied In reply to: Can not create or activate new child theme. Please contact our support.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello Ankit Khandelwal,

    Thank you for reaching out to us with your inquiry.

    We recommend that you review the following article: https://elementor.com/help/create-anchor-links/, which provides detailed guidance on creating anchor links. For further assistance, please directly contact the support team of the Elementor plugin, as this functionality is provided by them and operates independently of the theme currently activated on your site.

    Best Regards,
    8Theme’s Team

    #404955 Copied In reply to: Create this type of page in enclosed video file
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Martin,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #404938 Copied In reply to: Search function error if I press enter In ger a error.
  • 1 2 3 … 184 185 186 … 258 259 260
    5,521–5,550 of 7,776 posts
Viewing 30 posts - 5,521 through 5,550 (of 7,776 total)
1 2 3 … 184 185 186 … 258 259 260