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Viewing 30 posts - 5,491 through 5,520 (of 7,776 total)
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for contacting us regarding the redirect errors you are experiencing on your website. We appreciate your patience and understand the inconvenience this may cause.

    To assist you effectively, we kindly request that you temporarily activate the Storefront theme by navigating to Appearance > Themes in your dashboard. Please observe how your website functions with this default WooCommerce theme. This step will help us determine if the issue is related to our theme.

    Should the problem persist, we suggest consulting the following article for further guidance on resolving redirect issues: https://www.wpbeginner.com/wp-tutorials/how-to-fix-error-too-many-redirects-issue-in-wordpress/

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, yaci,

    We hope this message finds you well. We are pleased to inform you that we have translated the mobile panel. To facilitate this update, we have added the following code to the functions.php file of your child theme.

    add_action('init', function(){
    	add_filter( "theme_mod_mobile_panel_package_et-mobile", function($current_mod){
    		if (defined( 'ICL_LANGUAGE_CODE' )){
    			// Use case to modify sections for different languages
    			switch (ICL_LANGUAGE_CODE) {
    				case 'ar': 
    					$current_mod = array(
    					  array(
    					    "element" => "custom",
    					    "icon" => "et_icon-shop",
    					    "icon_custom" => "",
    					    "text" => "المتجر ",
    					    "is_active" => false,
    					    "link" => "20",
    					    "custom_link" => ""
    					  ),
    					  array(
    					    "element" => "custom",
    					    "icon" => "et_icon-dev-menu",
    					    "icon_custom" => "",
    					    "link" => "3978",
    					    "custom_link" => "",
    					    "text" => "الفئات ",
    					    "is_active" => false
    					  ),
    					  array(
    					    "element" => "search",
    					    "icon" => "et_icon-zoom",
    					    "icon_custom" => "",
    					    "link" => "36",
    					    "custom_link" => "",
    					    "text" => "البحث ",
    					    "is_active" => false
    					  ),
    					  array(
    					    "element" => "custom",
    					    "icon" => "et_icon-conversation",
    					    "icon_custom" => "",
    					    "link" => "36",
    					    "custom_link" => "",
    					    "text" => "تواصل معنا",
    					    "is_active" => false
    					  )
    					);
    				break;
    
    				case 'en': 
    					$current_mod = array(
    					  array(
    					    "element" => "custom",
    					    "icon" => "et_icon-shop",
    					    "icon_custom" => "",
    					    "text" => "Shop",
    					    "is_active" => false,
    					    "link" => "20",
    					    "custom_link" => ""
    					  ),
    					  array(
    					    "element" => "custom",
    					    "icon" => "et_icon-dev-menu",
    					    "icon_custom" => "",
    					    "link" => "3978",
    					    "custom_link" => "",
    					    "text" => "Categories",
    					    "is_active" => false
    					  ),
    					  array(
    					    "element" => "search",
    					    "icon" => "et_icon-zoom",
    					    "icon_custom" => "",
    					    "link" => "36",
    					    "custom_link" => "",
    					    "text" => "Search",
    					    "is_active" => false
    					  ),
    					  array(
    					    "element" => "custom",
    					    "icon" => "et_icon-conversation",
    					    "icon_custom" => "",
    					    "link" => "36",
    					    "custom_link" => "",
    					    "text" => "Contact",
    					    "is_active" => false
    					  )
    					);
    					break;
    
    					case 'fr': 
    						$current_mod = array(
    						  array(
    						    "element" => "custom",
    						    "icon" => "et_icon-shop",
    						    "icon_custom" => "",
    						    "text" => "Boutique",
    						    "is_active" => false,
    						    "link" => "20",
    						    "custom_link" => ""
    						  ),
    						  array(
    						    "element" => "custom",
    						    "icon" => "et_icon-dev-menu",
    						    "icon_custom" => "",
    						    "link" => "3978",
    						    "custom_link" => "",
    						    "text" => "Catégories",
    						    "is_active" => false
    						  ),
    						  array(
    						    "element" => "search",
    						    "icon" => "et_icon-zoom",
    						    "icon_custom" => "",
    						    "link" => "36",
    						    "custom_link" => "",
    						    "text" => "Recherche",
    						    "is_active" => false
    						  ),
    						  array(
    						    "element" => "custom",
    						    "icon" => "et_icon-conversation",
    						    "icon_custom" => "",
    						    "link" => "36",
    						    "custom_link" => "",
    						    "text" => "Contact",
    						    "is_active" => false
    						  )
    						);
    					break;
    				
    				default:
    					break;
    			}
    			
    		}
    		return $current_mod;
    	} );
    });

    Should you have any questions or require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear vjm,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Chris,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for reaching out and for your kind words about our support!

    We have addressed the issue you mentioned regarding the 20px padding on the product page description for mobile devices, as well as the message appearance on the green card at the checkout page. Please check to see if everything now looks as expected on your end.

    Should you have any more questions or require further assistance, feel free to contact us again.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear scrumgum,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Muhammad Saleem,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Muhammad Saleem,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear vinay kumar,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Daniel,

    I hope this message finds you well. We are considering the removal of the currently installed demo content and would like to proceed with a fresh installation. Could you please confirm if this is possible at your earliest convenience?

    Best Regards,

    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, yaci,

    Thank you for providing the access details. Unfortunately, the mobile panel can only be translated using custom code in the child theme. Therefore, we kindly request you to send us the translations for the terms used in the mobile panel.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Fabricehty,

    I hope this message finds you well.

    We would like to inform you that we have not installed any additional plugins on your website, nor have we made any changes related to categories or other site content.

    If you have not made these changes either, we recommend that you review the access permissions of all individuals who have access to your site and, if necessary, update them to ensure security.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, sophie,

    I hope this message finds you well. Upon reviewing your platform, I noticed that not all products have been translated. Implementing comprehensive translations could potentially resolve this issue. Additionally, it appears that there is a significant use of third-party plugins on your site. I would recommend verifying the functionality of your products without the reliance on these plugins to ensure optimal performance.

    Should you require any assistance or further clarification, please do not hesitate to contact us.

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Arnan,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    I hope this message finds you well. We have aligned the labels as per the requirements and have attached the relevant files for your review. Could you please confirm if everything meets your expectations?

    Best Regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Zafar,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Marco,

    I hope this message finds you well. We are currently in the process of diagnosing an issue and require access to the administrative panel and FTP. Could you please provide us with the necessary credentials at your earliest convenience? This will greatly assist us in resolving the matter efficiently.

    Thank you for your attention to this request.

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Anas,

    I hope this message finds you well. We kindly request that you provide us with the FTP access credentials. Additionally, please furnish us with a link to the product where the issue is occurring.

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for reaching out to us with your query.

    Please provide wp-admin and FTP access + desired translation strings for the mobile panel.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello Living Space,

    Thank you for reaching out to us with your concern.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello Lead,

    Thank you for reaching out to us. We understand your concern regarding the unavailability of XStudio while trying to edit your page through Elementor. We apologize for any inconvenience this may have caused.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello Gadea,

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Anas,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Anas,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear yaci,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Niki,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear yaci,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Aulakh, Sam,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Aulakh, Sam,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Incanda,

    Thank you for providing us with the necessary access credentials. We will investigate the issue you reported and inform you as soon as a solution is identified.

    Best Regards,

    8Theme’s Team

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    5,491–5,520 of 7,776 posts
Viewing 30 posts - 5,491 through 5,520 (of 7,776 total)