Andrew Mitchell

Hello, cocofu,

We hope this message finds you well. To begin, we recommend that you disable the ‘woocommerce-products-filter’ plugin as an initial troubleshooting step.

Please note that the ‘woocommerce-products-filter’ plugin is not included with our theme. You can view the list of plugins that are bundled with our theme either through the “Plugins Installer” tab in your admin panel or on the 8theme website under the downloads section.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Dear ravi rajput,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

Hello, cocofu,

Thank you for reaching out to us.

We have identified an issue concerning the malfunctioning of the filters on your platform. It appears that there is a duplicate request for content being processed. Initially, our filter is triggered, followed by another trigger a few milliseconds later. This secondary trigger is returning incorrect products, and we suspect it might be caused by the ‘woocommerce-products-filter’ plugin.

Could you please disable this plugin, as the access credentials to your admin panel are no longer valid, and then recheck the issue?

We appreciate your cooperation and look forward to resolving this matter efficiently.

Best Regards,

The 8Theme Team

Hello, Merin,

I hope this message finds you well.

1) We would like to inform you that our template import system for WP Bakery Builder differs from the one you have previously used. If you wish for our system to resemble the one you are accustomed to, please submit a request to the appropriate department at [8Theme Taskboard](https://www.8theme.com/taskboard/).

2) We have identified and addressed an issue with the demo import functionality. Please verify the resolution at your earliest convenience. The fix has been implemented in patch “9410833”. However, it appears that there may be insufficient permissions on your WordPress installation to apply the patch automatically. Consequently, we have made direct modifications to the following files:
– et-core-plugin/app/models/pages-import/js/import.js
– et-core-plugin/app/models/pages-import/template-parts/popup.php

Please note that this fix will also be included in the next update.

Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, menichetti,

Thank you for reaching out to us. We are pleased to inform you that we are currently preparing to release an updated version of our theme. This new version will be compatible with the latest releases of WooCommerce and WordPress.

We anticipate that the update will be available shortly. If you require a solution for compatibility issues as soon as possible, we are happy to provide you with access to pre-release versions of the theme and plugin. You may choose to install these versions now or wait for the official update.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,

The 8Theme Team

Dear hamza,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

Dear Kalpesh Prajapati,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Hello, Raminta,

Thank you for reaching out to us.

We have identified an issue on your website where an empty script tag is being inserted before the result of any AJAX request. This insertion is preventing the script from executing correctly.

We have attempted to resolve the issue by disabling plugins, but this has not been successful. Additionally, enabling debugging has not revealed any errors.

It appears that this script has been added to all pages, including the admin panel, likely as part of a customization within the WordPress files themselves. The script seems to have been added along with Yandex Metrica.

Unfortunately, we are unable to determine how it was added. Please could you disable it and try reactivating the themes?

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
8Theme’s Team

Hello, Upphaar,

Thank you for reaching out to us.

We would like to inform you that the option to log in via social networks has been intentionally disabled on the cart page. This measure is in place because payment systems such as PayPal consider logging in through external resources as a potential fraud risk, which could lead to functionality issues.

Should you not plan to use these payment systems, we can customize the feature for you and add social authentication buttons to the cart page. To proceed with this, please provide us with access to the administrative panel and FTP.

We appreciate your understanding and cooperation.

Best Regards,
8Theme’s Team

Dear Drishti,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Dear Fábio,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

Dear kmc,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

Dear Bartosz Marczewski,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

Dear kamil109,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

Hello, vera,

Private Content

Best Regards,

The 8Theme Team