Forum Replies Created

Viewing 30 posts - 4,561 through 4,590 (of 7,777 total)
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  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Bas Kling,

    I hope this message finds you well.

    We are pleased to inform you that WordPress has released an update that addresses the issue you were experiencing. We have successfully updated your WordPress installation as well as the theme to ensure compatibility and performance enhancements.

    However, during the process, we encountered another issue related to incorrect values in the custom CSS. To accurately diagnose and resolve this problem, we kindly request your permission to temporarily remove these custom CSS values.

    We appreciate your cooperation and understanding in this matter. Please let us know at your earliest convenience if we may proceed with this temporary adjustment.

    Best regards,
    8Theme’s Team

    #415977 Copied In reply to: Unable to edit multiple templates of the single product page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Hichem,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #415970 Copied In reply to: Fox currency switcher not shown in the mobile when added a s ashortcode
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    You’re welcome!

    #415960 Copied In reply to: How to add Shop by Category on my Website?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello Mario,

    Thank you for following up. To resolve the issue with the white space on the right side of the page when viewed on mobile, here are a few things you can try:

    1. Check the Custom CSS:
    Sometimes custom CSS added to your theme can cause mobile width issues. Please review your custom CSS and remove or modify any styles related to page width, margins, or padding that might be affecting mobile views.

    2. Viewport Meta Tag:
    Ensure your website has the correct viewport meta tag in your header. It should look like this: <meta name="viewport" content="width=device-width, initial-scale=1">
    This tag helps ensure the website is scaled correctly on mobile devices.

    3. Test with Minimal Plugins and Themes:
    If you have added custom plugins or custom code, temporarily disable them to check if they are causing the issue. Sometimes plugins or customizations can add unwanted padding or margins.

    4. Elementor and Other Builders:
    Since you’re using Elementor, update to the latest version if you haven’t already. Also, try removing custom widgets or settings that might cause layout shifts.

    Please follow these steps and let me know if the white space persists. If needed, I can further check your site for you.

    Best regards,
    8Theme Support Team

    #415943 Copied In reply to: Mobile width incorrect showing white space
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Peter,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #415917 Copied In reply to: Problem with editing in Theme Options
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Abhijit,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #415896 Copied In reply to: Add action not working for the archive pages wc loop
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear digitalsphere,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #415873 Copied In reply to: Modify Checkout Fields for Digital Products
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear sherif,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #415871 Copied In reply to: I also want to change the color of this line under the writing and this icon
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear sherif,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #415870 Copied In reply to: the site is not responding to browsing now. When I disable the plugin PRO Elements, the site works
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Cataclyps,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #415865 Copied In reply to: I updated pro elements that came in with Xstore and my whole site broke I need help asap.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Bas Kling,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #415853 Copied In reply to: Minimalistic fashion02 homepage import issues
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Tom,

    Thank you for reaching out and providing a detailed description of the issue you are experiencing. We apologize for any inconvenience this may have caused.

    To assist you further, could you please provide us with FTP access? This will enable us to investigate the problem more thoroughly and implement a suitable solution.

    Thank you for your cooperation and understanding.

    Best Regards,
    8Theme’s Team

    #415829 Copied In reply to: Linked Variations options “attributes” is cleared when saved
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, DD,

    1) We are unable to provide an estimated time for the implementation of your request. Initially, your submission must receive at least 5 votes before it is reviewed by our development team. If you prefer not to wait, you may request customization directly through our department at https://www.8theme.com/account/#etheme_customization_panel

    2) We have addressed the error you reported. Please verify the correction at your earliest convenience. The changes have been made in the following file:
    et-core-plugin/app/models/widgets/brands-filter.php
    Additionally, this fix will be included in the upcoming update.

    Thank you for your attention. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #415813 Copied In reply to: Why Does the Category Filter when click on the option not stay on the same category page?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear YSO,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #415808 Copied In reply to: XStore Linked Variations is not searching for products to link
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, zoljargal,

    Thank you for reaching out to us. We are pleased to inform you that we have implemented some updates to the Shop Sidebar Category. Please take a moment to review the changes and confirm whether it meets your expectations.

    Should you have any further queries or require additional assistance, please do not hesitate to contact us.

    Best Regards,

    The 8Theme Team

    #415797 Copied In reply to: Shop Sidebar Category is Not Showing in shop page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Ankit Khandelwal,

    Thank you for reaching out to us. We have reviewed your inquiry and found that your purchase code is registered under a different user. Please review your private content accordingly.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #415796 Copied In reply to: Not able to use the purchase code as I have purchased
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear pigeleven,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #415787 Copied In reply to: hi,can i use different single product template for different product？
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Simeon Iliev,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #415778 Copied In reply to: Custom fonts folder path /////////////////////
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear carliczyk,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #415772 Copied In reply to: Main menu items overlapping mobile menu items
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Plethora,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #415768 Copied In reply to: I am applying price discounts through a plugin for 50% and it is reflecting on the products 5%
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Tom,

    Thank you for reaching out to us. We are pleased to inform you that we have released several patches that should address the issue you have encountered. Please accept these updates at your earliest convenience. Detailed information regarding the patches can be found in the attached files.

    Best Regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #415711 Copied In reply to: Linked Variations options “attributes” is cleared when saved
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Milos,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #415647 Copied In reply to: Brand link on single product page and Fancybox product image
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, DD,

    1) We have implemented an enhancement to our category filters based on feedback from our valued clients. This update ensures that the filters function independently, regardless of the page you are currently viewing. Should you wish to modify or expand this functionality, please submit your request via the following link: https://www.8theme.com/taskboard/

    2) Additionally, please provide us with FTP access credentials at your earliest convenience to facilitate further updates.

    Best Regards,
    8Theme’s Team

    #415625 Copied In reply to: Why Does the Category Filter when click on the option not stay on the same category page?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear kamil109,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #415620 Copied In reply to: More than one product brand name on single product page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear nebcreative,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #415593 Copied In reply to: Google Maps API not showing map on 2 sites
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Carneiro,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #415586 Copied In reply to: Hide color legend in product filters and single product page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Javito,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #415583 Copied In reply to: How to make Slider revolution cover width loads at 100%
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Drishti,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #415570 Copied In reply to: Product Badges, Recently Viewed Products Formatting, and Grid Layout for Related/Cross-Selling Prod
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Martin,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #415507 Copied In reply to: Scrolling in checkout deletes credit card details (Mollie payment)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, cocofu,

    We regret to inform you that we are unable to assist you further until you provide us with valid working access credentials. Unfortunately, the credentials you have previously provided are not functioning.

    Additionally, please ensure that you do not change these access credentials for at least 24 hours after providing them to us. This will facilitate uninterrupted access and allow us to serve you efficiently.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #415500 Copied In reply to: The middle and bottom parts of Static Blocks cannot use short codes
  • 1 2 3 … 152 153 154 … 258 259 260
    4,561–4,590 of 7,777 posts
Viewing 30 posts - 4,561 through 4,590 (of 7,777 total)
1 2 3 … 152 153 154 … 258 259 260