Tony Rodriguez

Hello, @Merin,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been successfully resolved. We kindly request you to check your website after clearing your browser cache to ensure the changes are reflected.

To address the issue, we have added custom CSS code under the following path:
**XStore > Theme Options > Theme Custom CSS > Global CSS**

For your reference, please find the attached image illustrating the changes made.

We hope this resolves your concern. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @raj,

Thank you for your response.

We would like to inform you that the size guide widget has been successfully added to the single product page layout and is displaying correctly across all products.

There are two options available for adding a size guide to the single product page:
1. Assigning a different size guide image for each product.
2. Using the same size guide image for all products.

To assist you further, we have recorded a video tutorial demonstrating how to configure the size guide image both individually for each product and globally for all products on the single product page. Please refer to the video for detailed instructions. The link to the video can be found in the private content area.

Should you have any questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Mahmoud Elshafie,

Thank you so much for purchasing our theme and contacting our support center.

1/ 500 (Internal Server Error). You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

It is independent of our theme. Please contact your service provider and ask them to fix it.

Additionally, please read Elementor documentation here: https://elementor.com/help/500-error/

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

We hope this helps. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme’s Team

Hello, @cheyingtan,

Thank you for providing the wp-admin access.

To remove the categories filter button located on the left side of the shop page, please follow the steps below:

1. Navigate to **XStore Builders > Product Archive Builder** via Elementor.
2. Edit the archive template.
3. Add or delete widgets according to your requirements.
4. Save and update the changes.

For your convenience, we have attached an image for reference.

Additionally, we encourage you to review our theme documentation for further guidance:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @George,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been successfully resolved. Kindly check your website after clearing your browser cache to ensure everything is functioning as expected.

For your reference, please find the attached image.

We hope this resolves your concern. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @GWS,

Thank you for your response.

We have thoroughly reviewed the “About Us” page, the footer, and other sections of your website, and we did not encounter any issues during our checks. Our review was conducted using the Chrome browser.

It appears that the issue you are experiencing might be related to a cache problem on your end. We kindly recommend clearing your browser cache and checking your website using an updated version of the Chrome browser. We hope this resolves the issue for you.

For your reference, we have recorded a video demonstrating our findings. You can access the video via the private content area.

If the issue persists, we kindly request that you provide us with a video of the problem, along with details about the browser and device you are using. This information will help us investigate further and provide you with the necessary assistance.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @RMTT,

Thank you for your response.

We are currently unable to access your website. Could you kindly whitelist our IP address or country to allow us to review your settings more thoroughly and provide the necessary assistance? Additionally, please refer to the private content area for further details.

To help us better understand the issue, we kindly request that you provide screenshots of the problem.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Valantis,

Thank you for contacting us and for using XStore.

1/ If you have any additional questions or concerns, please let us know, We are here to help you.

2/ To eliminate the stock text from the sticky cart on the single product page, please insert the following custom CSS code in the Theme Options under Theme Custom CSS > Global:

.etheme-sticky-cart .stock {
    display: none !important;
}

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Kind Regards,
8theme team

Hello, @AVS Bulgaria,

We are glad that your issue has been successfully resolved.

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Hello, @dan,

Thank you for contacting us and for using XStore.

Could you kindly provide a screenshot of the “Promo” section, along with your website’s WordPress admin access details in the private content area? This will allow us to thoroughly review the issue and assist you more effectively.

We appreciate your cooperation and look forward to resolving this for you.

Best regards,
The 8Theme Team

Hello, @AVS Bulgaria,

Thank you for your response.

We kindly request you to navigate to **XStore > Theme Options > Theme Custom CSS** and review all custom CSS code. Please ensure that each CSS rule is properly enclosed within curly brackets {}. It appears that one of the CSS rules may be missing a closing bracket }, which could be causing the issue.

We hope this resolves the problem. However, if the issue persists, we kindly ask you to create a new topic on our support forum. When doing so, please provide **WP-admin access** in the private content area so that we can investigate further and assist you more effectively.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

Hello, @Dragan,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that your issue has been successfully resolved. Kindly check your website after clearing your browser cache to ensure everything is functioning as expected.

To address the problem, we have deactivated the LiteSpeed Cache plugin, which has resolved the issue. We recommend reviewing the configuration of the LiteSpeed Cache plugin to identify the specific option causing the problem. Once identified, please disable that particular option to prevent any recurrence.

We hope this solution proves helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @AVS Bulgaria,

Thank you for contacting us and for using XStore.

We suggest that you turn off the Mobile Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Please always create a new topic for the new issue on our support forum to avoid any inconvenience and get prompt assistance.

Best regards,
8Theme’s Team

Hello, @novagyan,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

3/ Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version.
Do not import a few versions altogether, it will create a mess. To get blocks from different demos, please use XStore Studio – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team.

Hello, @raj,

Thank you for contacting us and for using XStore.

We kindly request you to follow the steps below to edit the homepage:

1. Open the homepage using Elementor.
2. Navigate to the Slider Revolution 6 widget and select “Edit Module.”
3. Proceed to edit the slides according to your requirements.
4. Once the changes are complete, please ensure to update the page.

For your convenience, we have provided reference images in the private content area.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team