Tony Rodriguez

Hello, @Narka,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been resolved. We kindly request you to check your website after clearing your browser cache to ensure the changes are reflected.

For further clarification, please refer to the image provided in the private content area.

Should you have any additional questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @GWS,

Thank you for contacting us and for using XStore.

Could you kindly provide a screenshot of the issue you are experiencing, along with your website’s WordPress admin access credentials? Please share this information securely in the private content area so that we can thoroughly review your settings and assist you more effectively.

We appreciate your cooperation and look forward to resolving this matter for you.

Best regards,
The 8Theme Team

Hello, @martijntje,

Thank you for your response.

We are currently unable to access your website. To assist you further and review your settings, we kindly request that you provide valid wp-admin access details in the private content area. This will allow us to take a closer look and offer the necessary support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Octatech,

Thank you for contacting us and for using XStore.

1/ Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Mauro,

Thank you for contacting us and for using XStore.

To address your query, we kindly request you to follow the steps below:

1. Navigate to the **Product Categories Widget**.
2. Select **Edit Query**.
3. Enable the **Hide Empty** option.
4. Save the changes and update the settings.

Once completed, please clear your browser cache and check the results again.

For your reference, we have provided an image in the private content area.

By enabling this option, the product count will be displayed, but out-of-stock products will be excluded from the count.

We hope this resolves your concern. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @mutta,

Thank you for contacting us and for using XStore.

We kindly request that you navigate to the Dashboard, proceed to the “Plugins” section, and deactivate the “XStore AMP” plugin and check again.

https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @pakyait,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

Please note that you should take a complete backup of your site before proceeding.

If the problem persists, it is possible that the issue may be related to the server. We kindly ask you to check this as well.

Furthermore, If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @d88dcjj,

Thank you for contacting us and for using XStore.

To add a grid of popular product categories to home page, kindly follow these steps:

1. Edit the homepage using Elementor.
2. You can add widgets such as “Product List,” “Products Grid,” “Product Carousel,” or “Product Masonry” based on your specific requirements.
3. Please review and adjust the widget settings as needed.
4. Once done, update the page.

For further guidance, please refer to the image provided in the private content area.

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @faisal,

Thank you for your response.

1/ Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @AJ,

Thank you for providing the wp-admin access.

To address your request, we kindly ask you to add the following custom CSS code in **XStore > Theme Options > Theme Custom CSS > Global CSS**:

.etheme-hotspot .price ins .amount {  
    color: green !important;  
}  

You may change the color in code as per your requirement.

We hope this solution meets your needs. Should you require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @faisal,

Thank you for your response.

We understand your concern, To troubleshoot your issue, please follow the steps below.

1/ Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @TheOne,

Thank you for your response.

We kindly request further clarification regarding your inquiry, as it is currently a bit unclear to us. Could you please provide more detailed information about your specific request or desired goal? This will help us better understand your needs and assist you more effectively.

We look forward to your response.

Best regards,
The 8Theme Team

Hello, @sirmcheng,

Thank you so much for purchasing our theme and contacting our support center.

If you are utilizing the Header Builder via Elementor, we kindly recommend editing the header by navigating to **Elementor > Edit Menu Widget**. From there, please review all the settings, adjust them according to your preferences, and ensure to save the updates.

For further guidance, we encourage you to refer to our comprehensive theme documentation available at the following link:
https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Should you have any additional questions or require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @faisal,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request you to navigate to **XStore > Theme Options > Blog > Blog Layout > Sidebar only for blog page**, enable the option, and then publish the changes.

For your reference, please see the attached image. https://pasteboard.co/EaPQlskpmCiU.png

We hope this guidance is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @TheOne,

Thank you for contacting us and for using XStore.

1/ Kindly navigate to XStore builders > Cart page builder > Go to Builder > edit Cart page (default) > Edit cart table > Edit quantity > Select style Circle and then go to Style > check and set typography as per your requirement and update it.

Please see the image for reference in the private content area.

2/ To change (the font, color, and radius for coupon code), Please add the following CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

.coupon input#coupon_code {
    border-radius: 12px 0 0 12px;
    font-family: "Roboto";
    font-size: 18px;
    max-width: 200px;
    border-right: 0;
}
.coupon input[type="submit"][name="apply_coupon"] {
    border-radius: 0 12px 12px 0 !important;
    min-width: 120px;
    font-family: "Roboto";
    font-size: 18px;
    position: static !important;
    height: 37px;
}

.coupon {
    justify-content: start;
}

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team