Tony Rodriguez

Hello, @Chris,

Thank you for your response.

We are pleased to inform you that your issue has been resolved. Kindly check your website after clearing your browser cache to ensure the changes are reflected properly.

To address the issue, we have added custom CSS code under:
**XStore > Theme Options > Theme Custom CSS > Global CSS**

For your reference, we have also provided images in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Chris,

Thank you for providing the wp-admin access.

To assist in resolving the issue you are experiencing, we kindly recommend the following steps:

1. It appears that the issue may be related to caching. We suggest reaching out to your service provider and requesting them to disable the server cache (CDN) and completely flush the server cache.

2. For your reference, we have provided an image in the private content area.

3. After the above steps are completed, please clear your browser cache and check the issue again.

If the changes appear correctly in the Customizer but not on the live site, it is likely a cache issue. Ensuring that it functions correctly in the Customizer should reflect the same on the front end.

We trust that these steps will help resolve the matter. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Chris,

Thank you so much for purchasing our theme and contacting our support center.

To assist you more effectively, we kindly request the following:
1. Screenshots of the issue, with the specific problem areas clearly marked.
2. Access to your site’s WordPress admin panel, which can be shared securely in the private content area.

Additionally, we kindly ask you to temporarily disable the CDN cache and any caching plugins on your site to ensure we can accurately review your settings and resolve the issue.

Should you have any questions or need further clarification, please do not hesitate to let us know.

Best regards,
The 8Theme Team

Hello, @Sreejith,

Thank you for your response.

Unfortunately, we are currently unable to access your website. To assist you further, we kindly request that you provide valid WP-Admin access in the private content area. This will allow us to review your settings in detail and provide the necessary support.

We appreciate your cooperation and look forward to assisting you.

Best regards,
The 8Theme Team

Hello, @Wick’d,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you provide us with access to your site’s WordPress admin panel in the private content area. This will allow us to thoroughly review the issue and assist you more effectively.

Also, please let us know which device you are facing the issue.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @kirushanth28,

Thank you so much for purchasing our theme and contacting our support center.

To address the issue you are experiencing, we kindly recommend rolling back the Dokan plugin to version 3.13.1. Once reverted, please check to ensure that everything is functioning as expected.

We trust this solution will be helpful. Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @RMTT,

Thank you for your response.

We are pleased to inform you that your issue has been resolved. Kindly check your website after clearing your browser cache.

We have enabled the Header Builder under **XStore > Theme Options**, and the header is now displaying correctly on your site.

You can further customize the header according to your requirements by navigating to **XStore > Theme Options > Header Builder** and publishing your changes.

For your reference, we have provided images in the private content area.

If you encounter any issues with other sections of the page not displaying correctly after the import, please share screenshots with the specific areas marked. This will help us investigate and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Goostaf,

Thank you for contacting us and for using XStore.

1/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme additional code customization.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Vijay,

Thank you for reaching out to us.

We appreciate your purchase of the XStore | Multipurpose WooCommerce Theme and are here to assist you. Regarding your concern, WooCommerce does indeed support digital download products.

1. Set Product to Free in WooCommerce:

When creating or editing a product in WooCommerce, set the price to 0 and then add the product as a virtual and downloadable product.

This removes the shipping option and shows a download link after the customer completes their purchase.

2. Hide Add to Cart for Free Products:

To skip the cart page and “Add to Cart” button for free products:

Unfortunately, there is no such option, it requires additional code customization.

3. Display the Product as Free:

By default, WooCommerce will display “0” for free products. You can change this by adding custom text for free products. You can use a custom snippet to replace the price with “Free” instead of “0”. It requires additional code customization.

4. Download Button:

Once you set the product as “downloadable” and “virtual”, WooCommerce will automatically show the Download link after a user has completed the order.

If you do not want to have a checkout process for free products, you need to additional code customization further or add a 3rd party plugin which better meets your requirement.

For additional assistance or more advanced customizations, you can also reach out to WooCommerce plugin support: https://wordpress.org/support/plugin/woocommerce/ -They can provide expert guidance tailored to your specific requirements.

Best regards,
8Theme’s Team

Hello, @GWS,

Thank you for your response.

We kindly request you to review and follow the theme documentation available at the following link: https://www.8theme.com/documentation/xstore/xstore-features/xstore-mobile-panel/

We hope you find this information helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @george,

Thank you so much for purchasing our theme and contacting our support center.

I just only want to use this button in order when someone press it, to enter the login/register page.

Kindly navigate to XStore builders > Header builder via elementor > Edit header template > Edit My account widget > Content type > Select None and update it.

Please see the image for reference here: https://pasteboard.co/XpLGzJWallBN.png & https://pasteboard.co/NFDo2QTuzeJb.png

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

Hello, @Sam,

To better understand the issue you are experiencing, we kindly request that you record a video demonstrating the problem and Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL. This will help us assess the situation more effectively.

Additionally, we encourage you to review our theme documentation, which provides detailed guidance on using the built-in compare feature. You can access it here: https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-the-built-in-compare-feature/

If further assistance is needed, please provide us with your website’s WordPress admin access in the private content area. This will allow us to examine your settings and offer a more tailored solution.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @mahmut,

Thank you so much for purchasing our theme and contacting our support center.

To change the “Buy Now” button text, you have already taken a great first step by using the Loco Translate plugin.

You need to change the mentioned string in the XStore theme language file under Loco > Themes > XStore. Please refer to the screenshots provided at the following links: https://postimg.cc/fVs6KMnG , https://postimg.cc/G8T7RfnP

We hope you find these instructions helpful.

If the issue persists, Please provide your site wp-admin access in the private content area so we can check and help you.

Best Regards,
The 8Theme Team

Hello, @Muhammad Inamullah,

You are welcome!

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

Hello, @Muhammad Inamullah,

Thank you for providing the wp-admin login credentials.

We are pleased to inform you that the issue has been successfully resolved. Kindly review your website after clearing your browser cache to ensure everything is functioning as expected.

For your reference, we have attached relevant images to this email.

We hope this resolves your concern. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team