Hello, @YT,

Thank you for contacting us and for using XStore.

We fully understand your request to hide the product variation price on the single product page and display only the main product price.

To address this, kindly add the following custom CSS code by navigating to **XStore > Theme Options > Theme Custom CSS > Global CSS**.

.single-product .woocommerce-variation-price .price {
    display: none !important;
}

We hope this solution resolves your issue. Should you need further assistance, please don’t hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @mehranfaris,

Thank you for contacting us and for using XStore.

1/ Please enable the “XStore Sticky Content” option and update it. Once completed, please clear your browser cache and check the changes. For your reference, We have provided an image in the private content area.

2/ We would like to inform you that various widgets are available in different editors (for example, single product builder or archive builder https://www.8theme.com/documentation/xstore/xstore-builders/). Consequently, you may observe them as being locked in areas where their use is not intended. Please be assured that this is standard behavior.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, @Gianniskon,

Thank you for contacting us and for using XStore.

1/ Could you kindly provide the URL of the specific product page where you are encountering the issue? Additionally, please share your website’s WP-admin access in the private content area so that we can review your settings and assist you more effectively.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

We appreciate your cooperation and look forward to resolving this matter for you.

Best regards,
The 8Theme Team

Hello, @Zeeshan Ashfaq Bhatti,

Thank you for contacting us and for using XStore.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

You can download the XStore theme and core plugin zip file here: https://www.8theme.com/downloads/

We hope this helps.

If the issue still persists, kindly provide us with access to your site’s WordPress admin panel in the private content area. This will allow us to review your settings and assist you further.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @GoostafHello,

Thank you for contacting us and for using XStore.

1/ To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.2) and XStore core plugin (5.4.2). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

https://xstore.8theme.com/update-history/

Afterward, Please clear your browser cache and check again.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Additionally, please provide your site wp-admin access in private content area, so that we can check your settings and help you.

Best regards,
8Theme Team

Hello, @bzzxzz,

Thank you for contacting us and for using XStore.

1/ Please navigate to XStore > Theme options > Woocommerce > Checkout and Cart/Checkout layout > select available options as per your requirement and publish it.

Please see the images for reference here: https://paste.pics/S4WHQ & https://paste.pics/S4WI0

2/ Regarding the Cart/Checkout form, these are default components provided by the WooCommerce plugin. Currently, there is no built-in option to edit the fields in these forms directly through the theme settings.

For further assistance or modifications related to these forms, please contact WooCommerce support directly at: [WooCommerce Support]
https://wordpress.org/support/plugin/woocommerce/

We hope this information proves helpful to you. Should you have any more questions or require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Grace Chen,

You are welcome.

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

Hello, @masterpiece,

Thank you for your response.

If you prefer not to use Elementor for editing product descriptions, you can alternatively edit them using the WordPress editor by navigating to the “Edit Product” section.

For your convenience, we have provided an image for reference in the private content area.

We trust this information will be helpful. Should you have any further questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Eazi,

Thank you for your response.

We kindly request that you provide us with access to your site’s WordPress admin panel through the private content area. This will allow us to review your settings and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Grace Chen,

Thank you for contacting us and for using XStore.

We have thoroughly reviewed your website and did not find any issues. The static block ([block id=”630″]) is displaying correctly with Elementor. We kindly suggest creating a new static block and checking again.

If the issue persists, please provide the shortcode for the static block that is not functioning as expected. Additionally, we recommend temporarily deactivating all third-party plugins, including caching and site optimization plugins, and then testing again.

We hope this information is helpful.

Best regards,
8Theme Team

Hello, @Daniel,

Thank you for your response.

1/ Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the tests.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Best regards,
8Theme Team

Hello, @Chirag Modi,

Thank you for contacting us and for using XStore.

We kindly request that you provide us with access to your site’s WordPress admin panel through the private content area. This will allow us to review your settings and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Daniel,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and revisit your site to verify the changes.

Should you have any further questions or concerns, please do not hesitate to reach out.

Best regards,
8Theme Team

Hello, @nameuser,

Thank you for your response.

We have reviewed the video you provided and understand that you are looking to implement sticky tabs on the single product page.

While you can modify the single product tabs and select from the available tab types to suit your needs via **XStore Builders > Single Product Builder** using Elementor, we regret to inform you that there is currently no built-in option for sticky tabs. Implementing this feature would require additional code customization.

Alternatively, we encourage you to submit your request on our Taskboard at https://www.8theme.com/taskboard/ -If your suggestion receives sufficient votes from other customers, our development team will consider including it in a future update.

Thank you for your understanding, and please feel free to reach out if you have any further questions.

Best regards,
The 8Theme Team

Hello, @Daniel,

We kindly advise that you utilize only one cache plugin at a time on your website to prevent any potential issues.

We hope this recommendation is helpful to you.

Best Regards,
The 8Theme Team