Hello, @carinachan2000,

Thank you for your response.

1/ We have reviewed the screenshot you provided and can confirm that the system requirements meet the theme’s specifications. At this time, there is no need to make any adjustments or upgrades.

2/ To switch to PHP version 8.0, 8.1, or 8.2, log in to your hosting account’s control panel (e.g., cPanel, Plesk, or a custom panel) and look for the “PHP Selector” or “PHP Settings” option. From there, select the desired PHP version and save your changes.

3/ To disable plugins in WordPress:

Log in to your WordPress dashboard.
Go to Plugins > Installed Plugins.
Find the plugin you want to disable and click Deactivate.

4/ You don’t need to do all these steps at once. Start with steps 1 (memory limit) and 2 (PHP version), as they are generally low-risk and often resolve many issues. Proceed to step 3 (disabling plugins) only if the issue persists. Each step can be performed independently, but following this order is usually more efficient.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team.

Hello, @KSP ELECTRONICS,

Thank you for your response.

If the attached user guide manual is not showing on the product page, it could be due to how WooCommerce handles downloadable files. By default, the download links for attached files (like a user guide) are shown only after the product is purchased. However, if you’d like the user guide to be accessible directly on the product page, here’s how you can achieve this:

Steps to Make the User Guide Manual Accessible on the Product Page:

1. Add the File Link to the Product Description

Go to your WordPress Dashboard > Products > Edit the product.
In the Product Description section, add the link to the user guide manually:

Upload the user guide to your WordPress Media Library (via Media > Add New).
Copy the file URL after uploading.
Paste the URL into the product description and format it with text like “Download User Guide.”
Save changes by clicking Update.

2. Ensure File Visibility Settings Are Correct

Check the settings under WooCommerce > Settings > Products > Downloadable Products to ensure downloadable files are accessible.

If the product is free, you can also set it up to display the download link without requiring a purchase.

Once these steps are complete, visit the product page to verify the download link is visible. Clear your browser cache if changes aren’t reflecting.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

Thank you for your response.

Upon reviewing your website, we noticed that you are currently utilizing the Header Builder through the Customizer. Please note that it is recommended to use only one header builder at a time to ensure optimal functionality and avoid any potential issues.

You may choose to use either the Header Builder via Elementor or the Header Builder via the Customizer, but not both simultaneously.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Misuzu,

Thank you for your prompt response.

Unfortunately, we are unable to access your website as the wp-admin credentials you provided appear to be invalid.

We kindly request that you share the correct wp-admin access details in the private content area so that we can thoroughly review your website settings and provide the necessary assistance.

We appreciate your cooperation and look forward to resolving this matter promptly.

Best regards,
The 8Theme Team

Hello, @carinachan2000,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache & Optimizer plugins), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

3/ Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version.

Do not import a few versions altogether, it will create a mess. To get blocks from different demos, please use XStore Studio – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team.

Hello, @Erick,

Thank you so much for purchasing our theme and contacting our support center.

We would like to confirm that registering the license on a testing or staging domain will not cause any issues when activating it on your production site.

XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code. Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

Hello, @Misuzu,

Thank you so much for purchasing our theme and contacting our support center.

We have reviewed your website and did not identify any issues. Kindly clear your browser cache and check the website again.

For your reference, please see the attached image in the private content area.

If the issue persists, we kindly request that you provide us with your site’s WordPress admin access in the private content area so that we can investigate further and assist you accordingly.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Jae,

Thank you for contacting us and for using XStore.

You can customize the footer using Elementor according to your requirements. To do so, please follow these steps:

1. Navigate to **XStore Builders > Footer Builder**.
2. Select the option to edit the footer template and make the necessary adjustments as per your needs.

For further guidance, we recommend reviewing our theme documentation, which provides detailed instructions:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-footer-builder-with-elementor/

We hope this information is helpful. Should you have any additional questions, please feel free to contact us.

Best regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

Thank you for contacting us and for using XStore.

You can customize the background color and text color of the footer by navigating to **XStore Builders > Footer Builder > Edit Footer with Elementor**. From there, you can make the necessary adjustments according to your preferences and update the changes.

For your reference, please see the images provided in the private content area.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Mirko,

Thank you for contacting us and for using XStore.

1/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

2/ Please provide your site wp-admin access in the private content area so we can take a closer look at your settings and help you.

We appreciate your cooperation and look forward to resolving your query promptly.

Best regards,
8Theme’s Team

Hello, @ProdbyDaan,

Thank you for contacting us and for using XStore.

We kindly request you to add the following custom CSS code by navigating to **XStore > Theme Options > Theme Custom CSS > Global CSS**.

.single-product form.cart table.variations  tbody tr td {
    padding-bottom: 0px !important;
}

Once the code has been added, please clear your browser cache and check the changes again.

We hope this solution resolves your issue. Should you require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Crispy123,

Thank you for your response.

We are pleased to inform you that your issue has been successfully resolved. We kindly request you to check your website after clearing your browser cache to ensure the changes are reflected properly.

To address the issue, we have added custom CSS code under:
**XStore > Theme Options > Theme Custom CSS > Global CSS**

For your reference, we have also provided images in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Jae,

Thank you for contacting us and for using XStore.

To address the issue you are experiencing, we kindly ask you to insert the following custom CSS code. Please navigate to XStore > Theme Options > Theme Custom CSS > Global CSS in your admin panel:

.etheme-product-hover-default .footer-inner {
    --hover-icon-color: #ca1515 !important;
}

Feel free to modify the color values in the code according to your specific requirements.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Bas Kling,

There is no other options for now.

However, we encourage you to submit a feature request on our Taskboard at https://www.8theme.com/taskboard/ -If your suggestion garners sufficient support from other customers, our development team will consider implementing it in one of our future updates.

We truly value your feedback and appreciate your understanding. Please don’t hesitate to reach out if you have any further questions or need additional assistance.

Best regards,
The 8Theme Team

Hello, @Bas Kling,

Thank you for contacting us and for using XStore.

If you’d prefer to remove or hide the button, you can do so by adding custom CSS in XStore > Theme Options > Theme Custom CSS > Global CSS.

.single-product .reset_variations {
    display: none !important;
}

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team