Variation swatches doesn´t work and all is activated

This topic has 4 replies, 3 voices, and was last updated 1 year, 5 months ago ago by Rose Tyler

  • Avatar: EntreDos123
    Estudio EntreDos
    Participant
    September 13, 2022 at 17:32

    Hi, I have activated the variation swatches in the customisation panel and I have configured the size attribute to appear as a square, even so we still get a dropdown, I don’t know if there are any steps to do but they are the ones that appear in the documentation, I think so.

    Thanks for the help!

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2022 at 06:58

    Hello, @Estudio EntreDos,

    The issue you are facing is because of you had not used the attributes created under Products >> Attributes for your products, but instead, you used the Custom Attributes and that is the reason, the theme setting is not working on the Custom Attributes.

    I have checked your products, lets’s example this one: https://www.clovetpetit.com/producto/camisa-jardin-frances/

    I have edited that particular product and find that you are using the Custom Attribute for it: https://postimg.cc/F1rQ4YBS

    Then I went to Products >> Attributes and find that you have only one attribute named “Talla” and all the variations under it are not assigned to any of the products as shown in this screenshot: https://postimg.cc/SXSwp5Zh

    Then I created a test product and then assigned those variations to that product and it is working fine, you can check it here: https://www.clovetpetit.com/producto/test-product/

    After checking please delete that test product as its only for testing/confirmation purposes.

    Regards 8Themes Team.

    Avatar: EntreDos123
    Estudio EntreDos
    Participant
    September 14, 2022 at 07:38

    Thank you I will check it out, this website comes from another agency and I don’t know what they did, thank you very much!

    Christian 🙂

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2022 at 09:05

    Hello, @Estudio EntreDos,

    You’re welcome!

    Regards

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