Forum Replies Created

Viewing 30 posts - 12,991 through 13,020 (of 13,902 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Faisal,

    1. Please copy and paste the below given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global and check back to your site after removing the browser cache.

    .content-product .button.add_to_cart_button {
        font-size: 0 !important;
    }
    .content-product .quantity-wrapper {
        display: none !important;
    }

    2. Actually that is coming from the Static Blocks and you have to edit and change the content as per your requirements: https://postimg.cc/BLPP1zKS

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Oliver Theiß,

    1- Alright, I have checked the issue as you describe now and still there is no issue it is working just fine please watch this complete video for a better reference to understand. Video link: https://streamable.com/4h8gyj

    2- Your issue has been solved please check back to your site now after removing the browser cache, actually you set the plural of the text and I set it back as tags and it worked: https://postimg.cc/sM7xVyyJ
    https://postimg.cc/bd5wkdwT

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Oliver Theiß,

    1- I have checked your site on my personal mobile phone. There is no string word like you said it is working fine. you have a cache issue nothing else. Please check this video for a better reference: https://streamable.com/8rdui7

    2- I am sorry but I am not able to understand what you want exactly. You are using the Loco translate plugin on your site and the word is already translated on your site. https://ibb.co/tPsM60b

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @JoltDigital,

    Actually, The thing is issue appear only at the “FIXES FOR ADULTS” menu item. Because the other menu named “FIXES FOR KIDS” is working fine check the image of this menu item: “https://postimg.cc/dZVyNsL6 and https://postimg.cc/z34zcDbf ” The menu “FIXES FOR ADULTS” have an issue with the third-level menu like when you hover over the main item it will show all the items in it see the image: https://postimg.cc/0bgvCtFM

    Can you please delete the menu items “FIXES FOR ADULTS” completely including the parent item, then try to add them again in the menu, then save settings. I hope by doing this your issue will be resolved. But if it’s not then please share your site wp-admin URL and access in the private content area of this topic by following the below-given format.

    WORDPRESS ADMIN URL:
    WORDPRESS ADMIN USERNAME:
    WORDPRESS ADMIN PASSWORD:

    So that I will check and fix your issue on your site.

    Note: Please take a complete backup of your site first, and allow us to debug your site and change/remove the plugins to solve your issues.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ale,

    Your issue is resolved now, kindly check back to your site after clearing the browser cache. You have total three categories. I check all of them now, and they appear fine, as you can see in this video: https://streamable.com/cnxhki the issue is caused by the wrong permalink structures for shop/category pages. I have set them to default from the Dashboard >> Settings >> Permalinks as you can see in this image: https://postimg.cc/Z99Bd7X7

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Jarciano Silva,

    Thanks for the screenshot I have understood your issue.

    Now, In order to solve your issue simply go to the Dashboard >> XStore >> Theme Settings >> Theme Custom CSS >> Global and paste the below code at the bottom of the CSS box there.

    .ibox-block .ibox-symbol i{color:black !important;}

    Then save settings and check back to your site after clearing the browser cache. The result will appear like this: https://postimg.cc/cvrv8knK

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mtoo,

    When I check the issue as you described. I found nothing, it already working fine. I have recorded a video for you here is the video link: https://streamable.com/o26z7l you can see there is nothing wrong with these buttons too. Please check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Linna,

    Thanks for using our Theme and for contacting us.

    Actually, The links are working fine, there is no issue with the links. I have checked and confirmed it. Also, I recorded a video for you, please watch it completely: https://streamable.com/k56kzu

    The issue is on each and every link the content doesn’t appear on the page it looks the same on every link. Now, The thing is my account page and its content is coming from the WooCommerce plugin our theme has nothing to do with it. Please check the plugin support forums for a fix in order to solve your issue.
    https://woocommerce.com/document/how-to-get-help/

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @marquand,

    First of all, I want you to know that the code works. you have a cache issue, here is a proof image: https://postimg.cc/5jC1vqX7

    2. Now, if You want to increase the menu font for this navigate to the Dashboard >> XSTORE >> Theme Settings >> Header Builder >> Main Menu >> and set the “Content Zoom” as per your need. see the image: https://postimg.cc/21mBg5pY

    3. Simply go to the Dashboard >> XStore >> Theme Settings >> Theme Custom CSS >> Global and paste the below code at the bottom of the CSS box there.

    .etheme-product-grid-title{font-size:20px !important;}

    Then save settings and check back to your site after clearing the browser cache.

    Note: in the above code the word “20” is the size you can change it with you want.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mtoo,

    Actually, there is a CSS code added in the theme options that is causing the issue I just committed the code and now your issue is resolved. Here is the image of that CSS code: https://i.is.cc/2f59CFTC.png and here is the resulting image: https://i.is.cc/2f5mkK8d.png please check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Oliver Theiß,

    Actually, that string is not from our theme but your site’s third-party plugin “WooCommerce Dynamic Pricing & Discounts” and I can see it is already translated in the plugin language files as well: https://www.optimumcore.eu/wp-admin/admin.php?path=languages%2Floco%2Fplugins%2Frp_wcdpd-de_DE.po&bundle=wc-dynamic-pricing-and-discounts%2Fwc-dynamic-pricing-and-discounts.php&domain=rp_wcdpd&page=loco-plugin&action=file-edit but not reflecting on your site, might be that is not translatable or any issue from the plugin, so I suggest you to please reach out to the plugin support for this issue and ask to fix it.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Lasitha851,

    You’re Most Welcome!!
    Thanks for contacting us.
    Have a nice day.

    Topic Closed.
    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mtoo,

    Sorry for the inconvenience but It seems to be the cache issue at your end nothing else. Please try to clear the cache of the cache plugin and browser and server cache as well, then check back to your site.

    And if the issue will still persists then please provide me login access to your site in the below-listed format in the private content area of this topic. so that I will check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ale,

    1- Theme Options > WooCommerce > Shop elemets > Sale & Out of Stock > “Sale” Label Text.

    WPML > String translation > scroll down and press on “Translate texts in admin screens” link. You’ll see a list of fields, choose the fields you’d like to translate. For example – http://prntscr.com/10gxxqu After that go back to the String Translation section and translate the necessary content.

    2- I don’t see any issue it is working fine I have checked the link that you shared and here is the resulting image: https://i.is.cc/2eRNweVv.png please check back to your site after clearing the browser cache.

    3- Actually you are using 2 language plugins on your site and which might conflicts with one another, so always use the one, If you use the WPML then try not to use the Loco, OR else try to contact the WPML support.

    4- Sorry to say, that there is no option in the theme for this because the form is coming from the WooCommerce plugin and our theme does not have any influence on it. Changes require customization.

    5- The thing you requires is already done on your site as you can see in this video: https://streamable.com/n4elk0

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kazi Sabit,

    I have checked your issue then I checked the same thing on our test site and found no issue it is working fine it means that the theme has no issue. You can see the result in this video: https://streamable.com/ldz2cv I have checked on your site that you are using third-party plugins as well. Also, you are not using the latest version of the theme on your site. In order to solve your issue please first update the theme and core plugin on your site to the latest version and disable the third-party plugins then check back to your site after clearing the browser cache.

    https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    https://www.8theme.com/documentation/xstore/video-tutotials/how-to-update-rate/

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Oliver Theiß,

    Alright, No need to worry I have added custom CSS code in the theme options as you can see in the image: https://postimg.cc/gXKbGcGy, and here is the resulting image: https://postimg.cc/HJ4hySFd

    Regarding the error, the thing is there is no screenshot attached please check.

    I have checked your site cart and checkout pages and found no word like you said “You Saved” can you please tell me if there are any special steps to perform in order to view the word to solve your issue? Check the image: https://i.is.cc/2eRBS1QI.png, https://i.is.cc/2eRFwrDF.png, and https://i.is.cc/2eRHCAGH.png

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Lasitha851,

    In order to solve your issue Simply go to Dashboard >> XStore >> Theme Settings >> Header builder >> Header sticky >> Bottom Header Sticky >> Turn On. Save Settings and Check back to your site after clearing the browser cache. See the image for a better reference: https://ibb.co/wNv2d66

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @marzio.biancardi@gmail.com,

    Yes, our theme is fully compatible with the WPML plugin, this seems to be the WPML plugin setting issue, Could you please once reach out to the WPML support here: https://wpml.org/forums/forum/english-support/ and ask for help on this issue, I am sure they will help you in this case.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @tefo90,

    I have debugged your issue and found the cause. When I activate the Parent theme on your site and the issue was resolved. Check the images for a better reference: https://i.is.cc/2ePGLrqu.png and https://i.is.cc/2ePIKi3v.png the issue is coming from the child theme.

    So if you are using any Customization Code in the Child Theme then please check it with your developer, OR simply delete the Child Theme and use the Parent Theme.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Wsquare,

    Thanks for using our Theme and for contacting us.

    In order to solve your issue please go to Dashboard >> Woocommerce >> Settings >> Advanced >> Cart page >> choose/select Cart page. Save Settings and Check back to your site after clearing the browser cache. See the image for a better reference: https://ibb.co/7rLR1xJ

    Otherwise, please share your site WP Admin Login Credentials with me here in the private content area of this topic, so that I will further check it for you on your site.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @henrik,

    I have checked the inventory on our test site with the latest version of the theme and core plugins there is no issue it is working just fine as you can see in this image; https://postimg.cc/5YGPLZ9Y please share your site wp-admin URL and access in the private content area of this topic by following the below-given format:

    WORDPRESS ADMIN URL:
    WORDPRESS ADMIN USERNAME:
    WORDPRESS ADMIN PASSWORD:

    So that I will check and fix your issue on your site.

    Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins to solve your issues.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @feeldesign,

    Alright, I have added the countries list that you shared with us, on your site and I saved it. You can see in this video: https://streamable.com/gv58mi that it saved successfully.

    As I told you in my previous message that the country appears randomly on your site infects you choose some specific list of countries and it is possible that there must be a third-party plugin that conflicts and causes the issue. But you said that you are not able to add specific countries so I add it for you.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Misa Mimic,

    Those tabs are coming from the MultiVendor plugin you are using on your site, Dokan OR WCFM, so you have to check and translate in plugin language files, like If you are using the Dokan MultiVednor plugin, then you have to translate it under Loco >> Plugins >> Dokan

    Otherwise, you have to try with the Custom Code, please read the below-listed threads:

    https://wordpress.org/support/topic/change-vendor-info-title-text/

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mtoo,

    Sorry for the inconvenience but In order to solve your issue Simply go to XStore >> Theme Settings >> Styling/Colors >> DARK BUTTONS >> and choose/select Dark Buttons Background color as you want. Save Settings and Check back to your site after clearing the browser cache. See the image for a better reference: https://ibb.co/56zfcVy

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @feeldesign,

    1- There must be a third-party plugin conflicting issue because I have tested the same thing with the London country see image: https://i.is.cc/2dxWXGlK.png and it is working fine for me: https://i.is.cc/2dypldxl.png

    Now, I can see that you have a child theme activated on the site and also, third-party plugins as well. Please first disable all the third-party plugins and check back to your issue after clearing the browser cache. I hope your issue will be resolved then activate the plugins one by one so that you will be able to know which plugins conflict and causes the issue.

    2- On your site, I also, check the popup, and progress bar feature of the sales booster and found no issue it is working just fine check the resulting images of your site: https://i.is.cc/2dyba1Uz.png and https://i.is.cc/2dyduiss.png you can check the live results as well on your site on the mini cart and at the cart page. You will see the progress bar is working fine.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kazi Sabit,

    Actually, the thing is that there is no option to set the thumbnail images for the mobile. The only option is for the desktop and by default for the mobile, it shows 4. In order to show all the images please make sure that you have enabled the slide for thumbnail option so that users can slide the thumbnail images to see more. Check the image: https://postimg.cc/LJs3YKfW. You can find this option in Theme Settings >> WooCommerce >> Single Product Builder >> Gallery.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @DCD,

    Sorry for the inconvenience but First of all, I can see you are using the old version of the theme 8.3.5 and the very latest version of the theme is 8.3.6, so please update your theme and the core plugin to the very latest version and check back.

    You can check the theme changelog here: https://xstore.8theme.com/update-history/

    How to update the Theme: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    After that activate the parent theme and check back.

    And If after that the issue will still persists then Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persist then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @OnlineMovement,

    Please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back to your site after removing the browser cache.

    span.onsale.left.hot-label {
        width: 7em !important;
    }

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mr-mag,

    Thanks for using our Theme and for contacting us.

    Sorry for the inconvenience but in order to solve your issue Simply go to Dashboard >> Appearance >> Menus >> Secondary menu >> edit/open particular menu option >> and choose/select Static Block as you want and Save Settings. Then please check back to your site after clearing the browser cache.
    See images for better reference: https://ibb.co/9qw6LhT and https://ibb.co/Tm83Bqw

    And if the issue will still persist then please provide me login access to your site in the below-listed format in the private content area of this topic. so that I will check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kazi Sabit,

    Sounds Great! that your issue has been solved.

    Thanks for contacting us.
    Have a great day ?

    Topic Closed!

    Regards 8Themes Team.

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    12,991–13,020 of 13,902 posts
Viewing 30 posts - 12,991 through 13,020 (of 13,902 total)