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Payment method dropdown will not stay open

This topic has 5 replies, 3 voices, and was last updated 1 years, 5 months ago ago by Farcela

Farcela

Participant

November 6, 2022 at 15:21

Hi,

Only when at checkout in advanded layout is turned ON and set to Classic the payment method dropdown will not stay open. See private content.

In all other modes it works fine.. How can this be fixed?

Thanks in advane.

Please, contact administrator
for this information.

#337976 Copied Theme version: 8.3.6

4 Answers

Tony Rodriguez

Support staff

November 7, 2022 at 06:45

Hello, @Farcela,

Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#337994 Copied

Farcela

Participant

November 7, 2022 at 13:23

Hi,

I’ve disabled all third-party pluging including cashing pluging, but the problem remains.

The third-party plugings are stil deactivated and here is my login access:

Regards,

Please contact administrator
for this information.

#338049 Copied

Rose Tyler

Support staff

November 7, 2022 at 15:38

Hello,

We uploaded a fix in xstore/js/modules/cartCheckoutAdvancedLayout.min.js
Please, clear your browser cache and check now
Result -> https://gyazo.com/96a7479b3a1a292d3006eedddb99580e

Regards

#338066 Copied

Farcela

Participant

November 8, 2022 at 10:28

Hello,

Perfect, thank you!

Regards,

#338125 Copied
Tagged: dropdown, open, payment, stay, themes, woocommerce, wordpress
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