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Problem entering in the menu from mobile device

This topic has 4 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Tony Rodriguez

kakha

Participant

November 12, 2022 at 10:48

Hello

I couldn’t enter in the menu from mobile phone, what could be the reason?
Thank you

#338427 Copied Theme version: 8.3.6

3 Answers

Tony Rodriguez

Support staff

November 13, 2022 at 06:14

Hello, @kakha,

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area of this topic and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#338449 Copied

kakha

Participant

November 13, 2022 at 10:22

Hello
Thank you for your answer, I had installed LITESPEED for caching , I deactivated that plugin and now I can enter in the mobile menu.
Is it better to delete LITESPEED?
What plugin I should intall for caching?
Should I use plugins, only which are listed INCLUDED PLUGINS in Xstore theme?

#338465 Copied

Tony Rodriguez

Support staff

November 13, 2022 at 10:33

Hello, @kakha,

Yes please delete the LightSpeed cache if it is creating the issue on your site and yes the compatible plugin is WP Rocket you can use it for caching and optimizing the site. Check this article also: https://xstore.helpscoutdocs.com/article/128-how-to-improve-wp-rocket-settings-with-xstore

Regards 8Themes Team.

#338466 Copied
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