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Problemas con la actualización de plugins y theme

This topic has 2 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Tony Rodriguez

ForjarEmpresa

Participant

November 11, 2022 at 18:05

Hola equipo

Por favor su ayuda, desde hace unos días se me ha presentado inconvenientes con la actualización de plugins y themes que parecieran incompatibles con el theme, ahora no me funciona correctamente el theme para la versión móvil.

Me aparecieron las notificaciones para actualizar el theme XTienda Versión: 8.3.7 y el plugin Núcleo de XStore Versión 4.3.7 que me tocó actualizarlas de lo contrario me cambiaba la apariencia a otro template básico.

Motivo por el que tengo pendiente actualizar los otros plugins para evitar mas errores, si probé actualizar woocommerce a la version 7.1.0 pero presente errores asi que deshice la actualización

Te comparto los datos para acceder al panel de administración

Quedo atenta

Please, contact administrator
for this information.

#338413 Copied Theme version: 8.3.7 WooCommerce version: 7.0.1

1 Answer

Tony Rodriguez

Support staff

November 12, 2022 at 06:19

Hello, @ForjarEmpresa,

First of all thanks for elaborating on the issue.

I have understood your issue. I checked your site and found that you are using “51” plugins in total. The theme and core plugins are up to date on your site.

The Woocommercec plugin you have installed is “7.0.1” and the latest version of this plugin is “7.1.0” the thing is the latest version of the WooCommerce plugin is compatible with our theme you can see the change-log here: https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546#item-description__item_changelog before releasing the update we tested the latest version and it works fine.

But as you said that if you update the plugin WooCommerce to the latest version errors start to appear on your site. So I checked and updated it to the latest version on your site https://postimg.cc/XBwpzPJP after that I have checked and found no issue. It is working perfectly. Here is the testing and resulting video: https://streamable.com/3a0noi

Please check back to your site now after clearing the browser cache.

Regards 8Themes Team.

#338421 Copied
Tagged: plugins, technical support, themes, troubleshoot, update, woocommerce, wordpress
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