Get this message when trying to view from WordPress, there has been a critical error on this website

This topic has 2 replies, 2 voices, and was last updated 1 year, 3 months ago ago by Tony Rodriguez

  • Avatar: sk
    sk
    Participant
    November 11, 2022 at 04:08

    When I try to view the website from the WordPress dashboard I’ll get this message (there has been a critical error on this website) and I’m unable to view the website. If I go back to the previous page and after a couple of tries then click on view website from the WordPress dashboard it won’t show the message and go to the website which looks broken.

    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 11, 2022 at 06:36

    Hello, @sk,

    Actually, It looks like you imported the demo with one-page builder and tried to edit with another page builder which destroyed your site, and we do not recommend using multiple page builders on the same site at the same time as this caused unexpected issues.

    So please reset your WordPress and start from scratch. Please install only 1-page builder whether “WP Bakery or Elementor” and then import the demo with it. I am sure you will not face this issue anymore. But if yes then please share your site credentials in the private content area so that I will check and dig more in deep to find the cause of it and fix it.

    Regards 8Themes Team.

  • Viewing 2 results - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.