After the new theme update unable to edit the menus properly.

This topic has 2 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Tony Rodriguez

  • Avatar: Soumya
    Soumya
    Participant
    November 12, 2022 at 10:47

    After the new theme update unable to edit the menus properly.
    Please check the GIF provided through this link.

    Link: https://uploadnow.io/f/ytZXj4Q

    Kindly solve this as soon as possible.

    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 13, 2022 at 05:59

    Hello, @Soumya,

    Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persists, then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area of this topic and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

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