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Topic: Formatting lost when elementor in preview mode

mimico

Participant

December 6, 2022 3:34 am

Edits and website look great in elementor but when i go to “preview’ nothing is formatted.
Site URL: hidden
Theme version: 8.3.8
WooCommerce version: XSTORE wordpress

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Tony Rodriguez

Support staff

December 6, 2022 6:56 am

Hello, @mimico,

Sorry for the inconvenience but can you please share your site WP-ADMIN Login details in the below-listed format in the private content area of this topic on which you are facing the issue so that we’ll check and assist you accordingly?

WP Admin URL:
WP Admin Username:
WP Admin Password:

Page URL on which the issue appears:

Note: Kindly take a complete backup of your site first.

And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

Regards 8Themes Team.

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mimico

Participant

December 6, 2022 9:22 am

replying to comment

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Tony Rodriguez

Support staff

December 6, 2022 10:00 am

Hello, @mimico,

Thanks for the login details. I have checked your site now and found no issue. I have edited pages with elementor and save settings and the changes appear fine on the front end. I have captured a video for you on your site. please watch it complete video for a better reference. See the video link under the private content area.

Regards 8Themes Team.

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