Ok at least please share the screenshot of that section and word so that I will check it and let you know accordingly.
Regards 8Themes Team.
Tony Rodriguez
Support staff
December 5, 2022 at 10:27
Hello, @Andymy,
Most of the time, the browser cache generates issues on the site, so always try to clear the browser cache when checking your site.
Well, it sound’s good that your issue is resolved now.
Thanks for contacting us.
Have a nice day.
Topic Closed.
Regards 8Themes Team.
Tony Rodriguez
Support staff
December 5, 2022 at 09:31
Hello, @slippery,
Your issue is resolved now. Actually, in the Appearance >> Widgets >> After the products >> there is a block set and the block was no longer published that’s why the issue appear so I removed the block from there: https://ibb.co/KbxQHxb and your issue is resolved. check the image: https://ibb.co/3mWZKgD
Please check back to your site after clearing the browser cache.
If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a great day ?
Topic Closed.
Regards 8Themes Team.
Tony Rodriguez
Support staff
December 5, 2022 at 07:55
Hello, @slippery,
Your issue is resolved now. Actually, in the Appearance >> Widgets >> Pre Footer Area >> there is a block set and the block was no longer published that’s why the issue appear so I removed the block from there: https://postimg.cc/3ygfDbzK and your issue is resolved. check the image: https://postimg.cc/Fkfj0Y1j
Please check back to your site after clearing the browser cache.
Regards 8Themes Team.
Tony Rodriguez
Support staff
December 5, 2022 at 07:52
Hello, @TheOne,
Actually, the code that we shared with you will show the tabs like this: https://postimg.cc/Y4jb0Pq4 it will not make the tabs as a slider. If the code is not showing like this on your site then please share your site wp-admin URL and access in the private content area of this topic by following the below-given format
So that I will check and fix your issue on your site.
Regards 8Themes Team.
Tony Rodriguez
Support staff
December 5, 2022 at 07:51
Hello, @Kyle,
Please try to disable the “Autoptimize” plugin and then check back to your issue after clearing the browser cache. I hope it will be resolved but if not, then please share your site wp-admin URL and access in the private content area of this topic by following the below-given format
2- The image you changed appears just fine on the frontend in that section there are no sample images see the screenshot for a better reference: https://postimg.cc/f3Hy2tMS
Yes right, Does my proposed solution help you in solving your issue?
Do you need any more help from me on this issue? OR should I close this topic now?
Regards 8Themes Team.
Tony Rodriguez
Support staff
December 5, 2022 at 07:28
Hello, @mohamed aly,
This issue seems to be independent of our theme, as the shipping has been calculated and managed by the WooCommerce plugin.
So could you please check it once by activating the default WordPress Theme like Twenty Twenty Two, that is how it works with it, just to make sure that the issue is with our theme or not.
If the behavior will be the same with the default WordPress Theme as well then in that case I suggest you to reach out to WooCommerce support for this issue.
1- Simply navigate to the Dashboard >> XSTORE >> Theme Settings >> WooCommerce >> Shop >> Shop Page Layout >> and set the products per page you want: https://postimg.cc/4mqVSfQw then save settings and after that go to the XSTORE >> Theme Settings >> WooCommerce >> Product Catalog >> Product Per Row: https://postimg.cc/KKqZ0zn8 set it as per your need then save settings and check back to your site after clearing the browser cache.
2- Navigate to the XSTORE >> Theme Settings >> WooCommerce >> Shop >> Products Style >> and set the product title limit as per your need: https://postimg.cc/zVqb0rrh
3- Simply go to the XSTORE >> Theme Settings >> WooCommerce >> Shop Elements >> product Badges >> and set the “0” in the new label range see the image: https://postimg.cc/ZWGyPyKb then save settings and check back to your site after clearing the browser cache.
Regards 8Themes Team.
Tony Rodriguez
Support staff
December 5, 2022 at 07:16
Hello, @Soumya,
1- If you don’t want to show the admin email simply remove the admin email shortcode from the email templates see the image:https://postimg.cc/KKPMvv70 and write any other text you want there see the image: https://postimg.cc/kDBgTgVL
2- Regarding the save changes please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.
Note: Please take the complete backup of your site first.
Regards 8Themes Team.
Tony Rodriguez
Support staff
December 5, 2022 at 07:14
Hello, @TFS,
1. You have to go to XStore >> Theme Settings >> Breadcrumbs and change the Text Transform from there: https://postimg.cc/zyWjKNSg
2. a) Please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back to your site after removing the browser cache.
Thanks for the login details. I have just uploaded the theme XStore on your site. Please check back to your site after clearing the browser cache.
See the image for a better reference under the private content area.
Regards 8Themes Team.
Please contact administrator for this information.
Tony Rodriguez
Support staff
December 5, 2022 at 06:52
Hello, @Atdhe,
Could you please share the URL of the page having that “Up To”?
And also please share the site WP Admin URL and Credentials with me here in the private content area of this topic, so that we will check it for you on your site and help you out accordingly.
I don’t see any issue it is working fine for me. Here is the frontend screenshot: https://postimg.cc/V5RdVV4b and here is the backend screenshot: https://postimg.cc/YG8MbJkr Please check back to your issue after clearing the browser cache or check it on a new browser.
Regards 8Themes Team.
Tony Rodriguez
Support staff
December 5, 2022 at 06:39
Hello, @Azza,
Actually, You can add the banner on the shop page there is no need to create a shop page with Elementor. Let me tell you how.
First of all, you have to create a block by navigating to the Dashboard >> Static Blocks >> Add new and set the banner in the block as per your need see image: https://postimg.cc/75QKqbLS once you will be done with the banner block navigate to the Dashboard >> XSTORE >> Theme Settings >> WooCommerce >> Shop >> Shop Page Layout >> there you will be able to set that block in the shop page banner see the image: https://postimg.cc/Fk9678XS
Simply add the banner block there and save settings then check back to your site shop page after clearing the browser cache.
Regards 8Themes Team.
Tony Rodriguez
Support staff
December 5, 2022 at 06:36
Hello, @Joan,
First of all, please deactivate all the plugin on your site, and then go to Appearance >> Themes and Activate the theme from there, after that Install the XStore Core plugin from XStore >> Dashboard >> Plugin Installer and I am sure you will not face this issue anymore.
Now after that you have to activate your site plugins again one by one and check which one is generating the issue on your site.
That is not our theme issue but the WooCommerce and your server end issue, WooCommerce has the complete and detailed doc on it, please read and follow it here: https://woocommerce.com/document/email-faq/
And there is no option to change the size, but you can change using the Custom CSS as per your requirements.
Regards 8Themes Team.
Tony Rodriguez
Support staff
December 5, 2022 at 05:16
Hello, @Nikka79,
I have just checked your site now and the words are already translated on your site, please see this screenshot: https://postimg.cc/3dYLrXJM have you already managed to translate it? If yes, should I close this ticket now?
Regards 8Themes Team.
Tony Rodriguez
Support staff
December 5, 2022 at 05:11
Hello, @sk,
Most Welcome 🙂
If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a great day 🙂
Topic Closed.
Regards 8Themes Team.
Tony Rodriguez
Support staff
December 4, 2022 at 10:25
Hello, @nils,
If you do not want to use the loco translate plugin and want to translate your site then, you have to use the poeditor software: https://poedit.net/
You can simply edit the po file with that software and then change the word/translation as per your requirements, after that you have to compile that po file to mo file using the same software because the machine will read the machine-oriented (mo) file.
Then after that, you have to put/upload the po and mo files under the directories listed below:
Your issue has been solved, please check back to your site now after removing the browser cache. You have chosen the single post layout as the sidebar layout and there was no widget in that sidebar and that is why it picks the default search widget for that sidebar.
I just changed the layout as without a sidebar and it resolved the issue.
Unfortunately, there is no such option and functionality for this in our theme, so this is not possible for now and requires extra customization.
You can post your request here – https://www.8theme.com/taskboard/ , so our dev team read it. If it takes votes from other customers, our dev team will try to add it in one of the next updates.
Regards 8Themes Team.
Tony Rodriguez
Support staff
December 4, 2022 at 09:43
Hello, @sk,
Your issue is resolved now, please check back to your site after clearing the browser cache.
See the image for a better reference under the private content area.
Regards 8Themes Team.
Please contact administrator for this information.
Tony Rodriguez
Support staff
December 4, 2022 at 09:35
Hello, @macs,
Please note that according to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project), read more – https://themeforest.net/licenses/terms/regular If you want to use our theme for a few different projects you need to buy a few licenses.
For the license, the above policy will be the same for you and you can use any third-party way to migrate your site or content as per your requirements, any plugin as well.
