X store core plugin issue “error establishing database connection “

This topic has 4 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Tony Rodriguez

  • Avatar: Sahil
    Sahil
    Participant
    February 10, 2023 at 06:44

    Whenever, I activate xstore plugin I always get “error establishing database connection “ randomly. For eg, i published something then automatically error gets both in back and front end. Once I deactivate the plugin and theme, i never got the issue so im pretty sure there is problem with plugin itself.

    I’ve deactivate the theme and plugin

    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 10, 2023 at 07:04

    Hello @Sahil,

    The ‘Error establishing a database connection’ issue can be caused by incorrect database information in your WordPress settings, a corrupt database, or an unresponsive database server.

    You should check the database settings in the wp-config.php file or contact your hosting provider’s support team.

    Additionally, we recommend reading this article for further information: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-error-establishing-a-database-connection-in-wordpress/.

    We are confident that your hosting provider will be able to resolve this issue for you.

    Best Regards,
    8Theme’s Team

    Avatar: Sahil
    Sahil
    Participant
    February 10, 2023 at 07:07

    Why its happening only if I activate xstore plugin? For more than 12 hours i have deactivate the theme & plugin and i haven’t got the issue yet. What’s the problem with particular plugin?

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 10, 2023 at 07:23

    Hello Sahil,

    That might be because you are attempting to install a theme and activate a plugin on a website that has already been built with other themes. This could be the cause of the conflict, or it could be due to a third-party plugin. We suggest that you try to install the theme on a fresh WordPress installation. We are confident that you will not experience this issue again.

    If you do, please provide us with the fresh WordPress admin URL and credentials in the private content area of this topic, so that we can install the theme and core plugin for you on your site.

    Best Regards,
    8Theme’s Team

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