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Viewing 30 posts - 11,071 through 11,100 (of 13,138 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 14:35

    Hello, Siv,

    We understand that you are experiencing an issue with the font family of your buttons. We have determined that this issue is caused by the use of custom CSS code that overrides the options values set in the theme.

    Please refer to the following screenshot for an example: https://postimg.cc/qhFdPVDT

    As you can see in the screenshot, when we remove the custom CSS code, the issue is resolved. The screenshot is available here: https://postimg.cc/N28p1RHz

    To resolve this issue, we recommend that you locate and remove the custom CSS code that is causing the problem. You can find this code in XStore >> Theme Settings >> Theme Custom CSS.

    We apologize for any inconvenience this may have caused and we hope this solution resolves your issue.

    Kind Regards,
    8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 14:34

    Hello Chris0483,

    1. Regarding the site speed, please refer to the instructions provided in our theme documentation at https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ and also consider using the WP Rocket plugin. You can find setup instructions for the plugin at https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/. We hope this will help improve the speed of your site.

    2. We have resolved the issue you reported. Please clear your browser cache and check your site again. We have set the width of the Mega Menu Container to 1400px, as shown in the screenshots provided at https://postimg.cc/4m81Z24d and https://postimg.cc/gxC8kfCY. You can adjust the width to your preferred value.

    Kind Regards,
    8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 14:17

    Hello, @johnm,

    Well, we are thrilled that our proposed solution helped you in solving your issue.

    Feel free to write us back anytime, we are always here to help you.
    Thanks for contacting us.

    Have a nice day. ?
    Topic Closed.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 13:52

    Hello, @Martine,

    Well, we are really happy that our proposed solution helped you in solving your issue.

    Feel free to write us back anytime, we are always here to help you.
    Thanks for contacting us.

    Have a nice day. ?
    Topic Closed.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 13:50

    Hello, @Misan elektronik,

    Most Welcome ?,

    If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.
    Have a great day ?

    Topic Closed.
    Best Regards.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 13:48

    Hello, @shahar klamka,

    Most Welcome ?,

    If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.
    Have a great day ?

    Topic Closed.
    Best Regards.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 09:59

    Hello, @Wade Yang,

    I have changed the CSS a little and it solved your issue, please check back to your site now after clearing the browser cache: https://www.veed.io/view/e08c56ff-b1a2-47b4-8cba-cde05d9778b8?sharingWidget=true&panel=share

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 09:01

    Hello, @Thomas,

    In order to solve your issue Simply navigate to Dashboard > Woocommerce > Settings > General > Currency options > Set Currence price. See the image for a better reference here: https://ibb.co/wBwmrmm

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 08:34

    Hello, @IP,

    To know how to create something similar to the top right side which has this information on this website, Simply Add/create new Static Block as per your needs and Set/Choose it from the Html widget in Header builder. I have recorded a video for you on my test site, please watch it completely and follow the steps shown in the video: https://www.veed.io/view/9f0c2690-1b45-4056-91d9-bb6ea4c99813?sharingWidget=true&panel=share

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 08:24

    Hello, @Lucas,

    Could you please provide me the screenshot that what exactly you want? so that I will check and assist you accordingly.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 06:54

    Hello, @IP,

    1) Yes it is true that new demos are constantly being added. You can see All Demos here: https://xstore.8theme.com/#demos-content and Also you can check Changelog here: https://xstore.8theme.com/update-history/

    2) We Suggest you, try to use this demo: https://xstore.8theme.com/elementor/demos/minimalist-outfits/ -This is the most minimalist design demo or You can use any demo which better meets your requirements.

    a) Yes you can use the header of the other demos and vice versa. Headers of our demos you can find in Theme Options > Header Builder > Header templates > Ready To Go Headers https://ibb.co/PmrphrM
    I would recommend you to create a staging site and test it there first.
    All our demos use the Header builder now. The import of any demo version on a new site will install the header created by the builder.

    b) And Yes, You may use footers of other demos and vice versa. To know how to use it, Please read and follow the instruction written in our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/ and see the image for a better reference here: https://ibb.co/HPGnnpB

    3. Yes you can use the XStore Studio functionality and import that section on your site on any page as per your requirements: https://ibb.co/5TNQk4H

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 06:13

    Hello, @Ms Morbenia Morbeck,

    Your issue has been solved please check back to your site now after removing the browser cache.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 06:01

    Hello, @Ms Morbenia Morbeck,

    You can not change the default page link except you have to change the page from the backend.

    So instead of your page menu item, please try to use the custom link Menu Item as shown in this screenshot: https://postimg.cc/5Y4Zb3RW and change/set the link/URL and text as per your requirements.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 05:57

    Hello, @shahar klamka,

    To Change the color of the cart Icon Simply go to XStore > Theme Options > Header builder > Cart > Style > Colors > select Custom and set WCAG Color and Background Color. See the Image for a better reference here: https://ibb.co/8X6ZkjF

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 05:55

    Hello, @jacqpot,

    Thanks for your contact.

    Could you please share the screenshot of the issue? You may use this site to upload and share the screenshot here: https://postimages.org/

    Please make sure that your server requirements must meet the latest theme and plugins minimum requirements, this is my test site requirements: https://postimg.cc/wttf9r6N you may follow the same and then try to import the demo again.

    And if still face the issue then please share the fresh new WP site Admin URL and Credentials with me here as listed below, in the private content area of this topic, so that I will further check it for you on your site and help you out.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 05:51

    Hello, @Muhammad Ejaz,

    Thanks for your contact.

    Could you please share the screenshot of the Add to cart button having an issue? You may use this site to upload and share the screenshot here: https://postimages.org/

    And also please share the site WP Admin URL and Credentials with me here in the private content area of this topic, so that I will check it for you and help you out accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 05:47

    Hello, @Martine,

    No need to use the page builder for it, you can achieve it using our theme default functionality, the single product page builder, you have to go to XStore >> Single Product Page Builder and create the new product page from there using available widgets as per your requirements.

    After that click on “Multiple Templates” and create or assign the condition to apply that template to the particular category or product: https://postimg.cc/47S2rsv9

    Like this: https://ibb.co/D9ysV8f you can apply that template to the particular category of the product and then all the products of that particular category will work on the same layout.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 05:38

    Hello, @johnm,

    Ok then please try with the below given Custom CSS code, Please copy and paste the below given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back to your site after removing the browser cache.

    .switch-grid.switcher-active a{
    font-size: 12pt !important;
    }
    .switch-list a{
    font-size: 12pt !important;
    }

    And then check back to your site after removing the browser cache.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 05:15

    Hello, @Ms Morbenia Morbeck,

    If you want to translate and use your site in any single language then you can use the loco translate plugin for it: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    OR if you want to translate and use your site in multi-languages then you can use the Polylang plugin for this.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 16, 2023 at 09:13

    Hello Krzysztof,

    Most Welcome ?,

    If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.
    Have a great day ?

    Topic Closed.
    Best Regards.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 16, 2023 at 06:56

    Hello, @Wade Yang,

    1- In order to solve your issue simply go to the Dashboard >> XStore >> Theme Options >> Theme Custom CSS >> Global and paste the below code at the bottom of the CSS box there.

    .category-grid .categories-mask h4{display:none !important;}

    Then save settings and check back to your site after clearing the browser cache. The result will appear like this: https://postimg.cc/K4jMmJnN

    2- From the category widget slider settings you can change the columns as I showed you in this image: https://postimg.cc/BLdwQtwc

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 16, 2023 at 06:29

    Hello, @Lucas,

    Please copy and paste the below given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back to your site after removing the browser cache.

    @media(max-width:767px){
    .single-product .connect-block-element-BMuyC{justify-content:center !important;}
    .single-product .mob-justify-content-start{justify-content:center !important;}
    }

    https://postimg.cc/1VzXtBqM

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 16, 2023 at 06:08

    Hello, @zooster,

    Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persists then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 16, 2023 at 06:06

    Hello, @Wade Yang,

    As you can see in this screenshot: https://postimg.cc/gX4qQQqF there is no option available in the widget setting to set the columns on mobile. Second, if you want to hide the title you can edit the title and from the “Responsiveness” option of Elementor you can hide it see the image: https://postimg.cc/fSJXFLRm Now, Regarding the two columns display issue on mobile it is working fine as well. I have checked it on my personal mobile phone and recorded a video for you here is the video link: https://streamable.com/r9mi4a

    For the mobile optimization questions simply create a new topic and describe the issues in the detail.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 16, 2023 at 05:59

    Hello, @Darul Muqarrabin Malaysia,

    You’re Most Welcome!!
    Well, we are really happy that our proposed solution helped you in solving your issue.

    Feel free to write us back anytime, we are always here to help you.
    Thanks for contacting us.

    Have a nice day. ?
    Topic Closed.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 16, 2023 at 05:48

    Hello, @cookies,

    Your issue has been solved, please check back to your site after clearing the browser cache. I have Turn Off Static Block cache option from XStore > Theme Options > Speed Optimization.

    See the image for a better reference here: https://ibb.co/GF2pKVW

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 16, 2023 at 05:32

    Hello, @Darul Muqarrabin Malaysia,

    Your issue has been solved please check back to your site now after removing the browser cache:

    https://darulmuqarrabin.com/product/lang-menyusur-angin-dewasa/
    https://darulmuqarrabin.com/product/naga-berlabuh-dewasa/

    The issue was because of the TikTok plugin on your site, I simply disabled it and the issue resolved.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 16, 2023 at 05:28

    Hello, @tweedix1,

    In order to solve your issue Simply navigate to XStore > Theme Options > WooCommerce (Shop) > Single Product Builder > Sale label > Sale Text, from there you can change/set text as per your requirements.

    See the image for a better reference here: https://ibb.co/6stWDdQ

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 16, 2023 at 05:21

    Hello, @Dionizio Find,

    Well, we are really happy that our proposed solution helped you in solving your issue.

    Feel free to write us back anytime, we are always here to help you.
    Thanks for contacting us.

    Have a nice day. 🙂
    Topic Closed.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 14, 2023 at 19:25

    Hello, @webpat,

    Please share your site WP Admin and CPanel or FTP Logins in the private content area of this topic as listed below, so that I will check and help you out accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Cpanel Admin URL:
    Cpanel Admin Username:
    Cpanel Admin Password:

    FTP Login Host:
    FTP Login User:
    FTP Login Password:
    FTP Login Port:

    And you can share the screenshots here via these sites: https://postimages.org/ https://imgbb.com/

    Regards 8Themes Team.

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Viewing 30 posts - 11,071 through 11,100 (of 13,138 total)
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