Tony Rodriguez

Hello Fantasy Prints,

Thank you for choosing XStore as your WooCommerce WordPress theme. We understand that you are looking to customize the footer.

The footer is made with a static block. To access it, please go to Dashboard > Appearance > Widgets > Footer column 1. You should see the footer static block name there. Please refer to the image for reference.https://postimg.cc/1gHkxSVw

To edit the static block, please go to Dashboard > Static blocks and use the page builder (Elementor) to customize it as per your requirements. https://postimg.cc/JHnD3RZq

Before making any changes, we recommend that you take a complete backup of your site.

If you would like us to investigate further, please provide us with your website WP-ADMIN login details in the private area. This should include the WP admin URL, username, and password.

If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello @Aiyub,

We apologize for the delay due to the time difference. Regarding your issue, are you using any plugins for the checkout or payment on your site? If so, please try turning off the Advanced Checkout Layout under XStore >> Theme Options >> WooCommerce >> Cart/Checkout Layout and try again.

Alternatively, We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

We also request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello @Awatif,

We are pleased to inform you that your issues have been resolved. Please clear your browser cache and check your site again. For your reference, please see the attached screenshot: https://postimg.cc/d7yjcVTx

Best Regards,
8Theme’s Team

Hello Streamsim,

Thank you for purchasing our theme and for contacting our support center.

1) To display one product per row on mobile devices, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache to view the changes:

@media only screen and (max-width: 500px){
.products-grid .product {
width: 100% !important;
}
}

2) To display two product per row on tablets version, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache to view the changes:

@media only screen and (min-width: 768px) and (max-width: 1024px) {
.products-grid .product{
width: 50% !important;
}
}

3) To display two products per row on shop, category, and brand pages for desktops version, please navigate to XStore > Theme Options > Woocommerce (Shop) > Shop > Shop Page Layout. There, you can choose the 4-column grid. Please refer to the image provided here: https://postimg.cc/kBgPsdgR

We appreciate your business and thank you for your patience.

Best Regards,
8Theme’s Team

Hello @Quintus,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to better understand your issue and provide you with a proper solution, we kindly request that you make a video of your issue and share it with us. Additionally, please provide your site WP-ADMIN Login details in the private content area in the following format:

WP Admin URL:
WP Admin Username:
WP Admin Password:

We also recommend that you take a complete backup of your site before proceeding. You may use the https://www.loom.com/ screen recording tool to record your screen and upload it on their website. You may then share the URL here.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello, @Emanuel,

Thank you so much for purchasing our theme and contacting our support center.

You can change/translate it into the theme language files, please see this screenshot: https://postimg.cc/DSZjcgQd and you can use the loco translate plugin for it: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

We thank you for your interest in our product and look forward to hearing from you.

Best Regards,
8Theme’s Team

Hello, @Ritik Kumar,

We have identified that the issue you are facing is due to the Custom CSS code that you have added to your site to hide the WooCommerce error messages. We have commented out the Custom CSS code as shown in the screenshot provided (https://postimg.cc/2L1KH5m8), which has resolved the issue (https://postimg.cc/yWTXDRqm).

Please clear your browser cache and check your site again.

Best Regards,
8Theme’s Team

Hello mktnegocios,

Thank you for bringing this to our attention. We have made the necessary changes to the CSS code to resolve the issue and both of your products are now functioning properly. Please clear your browser cache and check your site again. Attached are screenshots for your reference.

https://postimg.cc/hfcBDLS9
https://postimg.cc/wRknyr6D
https://postimg.cc/jW7xwRBN

Best regards,
8Theme’s Team

Hello Chris Barrett,

Thank you for using our theme and for contacting us.

To remove the [Clear Shopping Cart] button on mobile devices, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache to view the changes:

@media only screen and  (max-width: 767px) {
.woocommerce-cart a.clear-cart.btn.bordered {
    display: none !important;
}
}

The result should look like this: https://postimg.cc/56RMykSc

We thank you for your cooperation and look forward to your continued support.

Best Regards,
8Theme’s Team

Hello onenulledno,

Thank you for purchasing our theme and for contacting our support center.

We suggest that you try the following: go to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to Off.

Additionally, go to Elementor > Tools and click on Regenerate CSS & Data.

If the changes are visible in the Customizer but not on the page front, it is likely a cache issue. If it is working correctly in the Customizer, it should also be working on the front end. We recommend clearing the site and browser cache and checking back, or trying to view the site on a different computer with a fresh browser. If the issue persists, please take a complete backup of your site first.

If you would like us to investigate further, please provide us with your website WP-ADMIN login details in the private area.

WP admin URL:
WP admin username:
WP admin password:

If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello mktnegocios,

Thank you for selecting XStore as your WooCommerce WordPress theme.

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm the changes. We have added the necessary CSS code under XStore > Theme Options > Theme Custom CSS > Global. Please refer to the attached image for further reference. https://postimg.cc/Ny34hQ8j and https://postimg.cc/ctZBHTbq

We appreciate your business and thank you for choosing XStore.

Best Regards,
8Theme’s Team

Hello @MAHDAR,

We have already responded to your duplicate topic here: https://www.8theme.com/topic/product-page-sales-number-and-inventory-2/#post-352337. Please review our response on that topic to avoid any inconvenience.

Best Regards,
8Theme’s Team

Hello thelaunch,

Thank you for purchasing our theme and for contacting our support center.

We have reviewed your website and have not identified any issues. The home page of your website appears to be functioning correctly. This is likely a caching issue on your end. We suggest that you clear your browser cache and check again.

We have also recorded a video for your reference. Please watch it in its entirety for further assistance. https://www.veed.io/view/92ab3697-d113-41be-bb3b-797a73a67487?sharingWidget=true&panel=share

We hope this helps.

Best Regards,
8Theme’s Team

Hello George Kakamoukas,

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

Alternatively, you can use any third-party plugin for it, which better meets your requirements but at your own risk.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, @Lifetrekker,

Thank you for purchasing our theme and for contacting our support center.

To address your issue, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache to view the changes:

*[type=text]{
background-color: #bdbaba !important;
    color: #0e0e0e !important;
}
input[type=tel]{
background-color: #bdbaba !important;
    color: #0e0e0e !important;   
}
input[type=email] {
background-color: #bdbaba !important;
    color: #0e0e0e !important;   
}
textarea {
background-color: #bdbaba !important;
    color: #0e0e0e !important;   
}
input[type=password] {
background-color: #bdbaba !important;
    color: #0e0e0e !important;   
}

We hope this helps.

Best regards,
8Theme’s Team