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Viewing 30 posts - 10,531 through 10,560 (of 13,141 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 21, 2023 at 08:00

    Hello @Ms. Morbenia Morbeck,

    We kindly request that you share your WordPress Admin and cPanel logins in the private content area of this topic, as listed below. This will enable us to check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Cpanel Admin URL:
    Cpanel Admin Username:
    Cpanel Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 21, 2023 at 07:52

    Hello, @Fahad Khalid,

    We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

    If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

    Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/ . If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    We thank you for your understanding and wish you the best.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 21, 2023 at 07:21

    Hello @WEBPIXELS,

    Unfortunately, there is currently no option available to change the heading color on hover in the icon box. We suggest you try using Custom CSS. If you could provide us with the URL of the page where you have used the icon box element, we would be happy to check it and prepare the necessary Custom CSS for you.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 21, 2023 at 06:27

    Hello, @Inesita,

    Please use the Loco translate plugin on your site. After installing the plugin please Navigate to Loco >> Themes >> XStore >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.

    Also, please Navigate to Loco >> Plugins >> Woocommerce >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.

    Also, please Navigate to Loco >> Plugins >> XStore Core >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.

    https://wordpress.org/plugins/loco-translate/

    Note:
    1. Custom (recommended)
    2. This is Loco’s protected folder under “wp-content/languages/loco/” which is safe from automatic updates and provides priority over the above locations.

    https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#order

    If this folder doesn’t exist you may need to create it and ensure it has the correct permissions.

    https://localise.biz/wordpress/plugin/manual/filesystem

    Please read our Theme Documentation here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Kind Regards,
    8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 21, 2023 at 06:21

    Hello Inesita,

    We are pleased to inform you that your issue has been resolved. Please clear your browser’s cache and revisit your site. We have translated the texts in the XStore Core plugin language files, as shown in the screenshots below. You can change the language string from the following link: https://wecreati-cp163.wordpresstemporal.com/clon/wp-admin/admin.php?path=languages%2Floco%2Fplugins%2Fxstore-core-ca.po&bundle=et-core-plugin%2Fet-core-plugin.php&domain=xstore-core&page=loco-plugin&action=file-edit as per your requirements.

    Screenshots:
    https://postimg.cc/Mf8tmgXx
    https://postimg.cc/tsfcVSdR
    https://postimg.cc/K4JJMpxX
    https://postimg.cc/K4qDzKDx

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 21, 2023 at 06:15

    Hello @Farcela,

    I have reviewed your website and have not identified any issues. I have tested the same product on my personal mobile device and on the Chrome Inspect Responsive Tool. I have observed that the added product notification type is a popup. Please ensure that you always check the website’s responsiveness on a real mobile device. I have recorded a video for you on your website. Please watch it in its entirety for better reference:

    https://www.veed.io/view/15535521-42f9-482c-a135-6fb17e077127?sharingWidget=true&panel=share

    and

    https://www.veed.io/view/2157bb2f-df8a-40ce-b4ce-3b0dc6e984dc?sharingWidget=true&panel=share

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 21, 2023 at 06:05

    Hello @LambdaSP,

    1. I have tried to explain the first point in your other topic with the almost same issue here, please check my reply: https://www.8theme.com/topic/i-have-bug-with-the-clear-selection-in-the-product-single-page/#post-347585

    2. First of all, you have to understand that hover functionality is for the Desktop and Laptop versions, where you can hover over the element with a mouse, but on mobile, the hover functionality does not work because on mobile you have to tap/click on the element, so that is the basic difference and reason for mobile, Further I have tested it again on your site on mobile version and it is working fine for me, I have captured the video for you as well, kindly watch it here: https://www.veed.io/view/f6067f95-02fb-4699-aa11-e85242650c34?sharingWidget=true&panel=share

    You can clearly see in my video that when I tap on the buttons, it changes the background color perfectly.

    Best Regards,
    8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 21, 2023 at 05:51

    Hello LambdaSP,

    That is because you have different sizes of the images, let me clarify for you.

    If you have different sizes of images on your site, and you do not want to display them cut off or small and large sizes then you should have to choose the uncropped setting as I showed you in my last reply, but obviously that makes the container of those images shrink large or small based on the image proportion and that is the reason I asked you to please try to upload the same proportion product images on your site to avoid this inconvenience.

    Now, if you choose cropped settings with the same image sizes of the products on your site, then it will cut off the images and make the container the same size and I know you do not want to cut off your product images as well.

    Now you have to choose what exactly you want, then we will move to the next point the sale badge which moves the product image a bit right…

    Hope this is clear enough now and that is the default functionality of the WooCommerce.

    Kind Regards.
    8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 21, 2023 at 05:29

    Hello @Kestutis,

    We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 20, 2023 at 17:48

    Hello @Fehmican Yesilyurt,

    1. We suggest that you copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear the mobile browser cache.

    .cart-checkout-nav a {
        color: #fff !important;
    }

    2..We suggest that you copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear the mobile browser cache.

    .et_b_header-cart.et_element-top-level>a:hover {
        background: transparent !important;
        color: #c6c6c6 !important;
    }

    It will resolve your issue.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 20, 2023 at 17:37

    Hello, @logicnet,

    We have noticed that you have not deactivated the third-party plugins on your site, which may be causing a conflict issue. We recommend disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of your browser, and checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, we suggest keeping all third-party plugins deactivated on your site and granting permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly. Please note that you should take a complete backup of your site before proceeding.

    We look forward to hearing from you soon.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 20, 2023 at 17:30

    Hello @Ioannis,

    Thank you for your inquiry. Unfortunately, it is not currently possible to customize the product layout based on device type. However, you can create multiple layouts for multiple products.

    If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

    Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    We thank you for your understanding and wish you the best.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 20, 2023 at 17:22

    Hello @fnhc,

    If you would like to display a message using a static block on a specific category, please navigate to the Dashboard > Static Blocks > All Static Blocks.

    From there, you can copy the shortcode of the specific block and then edit the specific category from the Dashboard > Products > Categories. Paste the shortcode in the Description box and save the settings, please refer to this screenshot: https://postimg.cc/mcTxFH3k

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 20, 2023 at 17:18

    Hello @Vlad,

    Please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser’s cache.

    .content-product .product-title a {
        text-align: center !important;
    }
    .content-product .product-title {
        padding-right: 10px !important;
    }

    You may adjust the values in the code as needed.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 20, 2023 at 17:12

    Hello @Inesita,

    There is only one way to modify the content of the 404 page in our theme. You can find it under XStore >> Theme Options >> 404 Page.

    Please create a new Static Block, add the content as per your requirements, then copy the shortcode of that block and paste it under the content area of the option. Please refer to the screenshots provided here: https://postimg.cc/WdfCWH0R and https://ibb.co/j5zhHzf

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 20, 2023 at 17:02

    Hello @Inesita,

    In order to customize the search page, please navigate to XStore > Theme Options > Header Builder > Search and set all available settings according to your requirements. For reference, please see the image provided here: https://postimg.cc/VJbdv3f4

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 20, 2023 at 16:54

    Hello @Eduardo,

    To add a different static block for each of the products, please follow the steps below:

    1. Navigate to Dashboard > Products > All Products

    2. Select the particular product you wish to edit

    3. Go to 8Theme Product Options > Single layout

    4. Choose the Additional custom block as per your requirements

    For reference, please refer to the image provided here: https://postimg.cc/cg0T17S1

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 20, 2023 at 16:51

    Hello LambdaSP,

    We have successfully resolved the issue with the image cropping setting by setting it to uncropped. All product images are now displaying properly and completely. Please refer to the screenshots provided here: https://postimg.cc/DWj31zwT and https://postimg.cc/jWGZVV8f

    For more information on WooCommerce image sizes, please refer to the official documentation here: https://woocommerce.com/document/image-sizes-theme-developers/.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 20, 2023 at 15:00

    Hello, @Vlad,

    You can adjust the product title limit from XStore >> Theme Options >> WooCommerce >> Shop >> Product Styles to meet your requirements. Please refer to the screenshot provided: https://postimg.cc/xqhZjtvP

    To remove the Wishlist from the products on the Shop page, you must disable “Product Content Effect” from XStore >> Theme Options >> WooCommerce >> Shop >> Product Styles. Please refer to the screenshot provided: https://postimg.cc/gXqv9cH5

    To center the title, please provide the URL of the Shop page so that we can check and prepare the necessary Custom CSS.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 20, 2023 at 14:43

    Hello @fnhc,

    1. There is a notice on each product under the “add to cart” button.

    1. We are pleased to inform you that you can add a notice to the Add to Cart section of the single product page using the Single Product Builder. You can do this by using the Custom HTML widget. Please refer to the screenshot provided for further information: https://postimg.cc/qzvL2np5

    2. They would have to accept the terms of not shipping for x amount of week before processing their orders.

    2. This is not possible as there is no such functionality in our theme, so you can try with any third-party plugin which better meets your requirements but at your own risk.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 20, 2023 at 14:36

    Hello @Eduardo,

    You can edit the long description of the product using the Elementor page builder. To do this, you must first turn it ON from Elementor >> Settings >> General, as shown in the screenshots provided (https://postimg.cc/gxLw3cQh and https://postimg.cc/N5DMT9dL).

    Additionally, you can change the style of the single product page elements from Theme Options >> WooCommerce >> Single Product Builder, as per your requirements. For more information, please refer to our theme documentation here: https://www.8theme.com/documentation/docs/single-product-page/.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 20, 2023 at 14:29

    Hello Mateusz,

    We have provided video proof that the issue is still not resolved for us. You can view the video here: https://www.veed.io/view/ab1ed95c-0126-4b29-99f0-89efc33a4e8f?sharingWidget=true&panel=share

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 20, 2023 at 14:25

    Hello @akindemiroz,

    We suggest disabling all third-party plugins (including cache plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the browser cache, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will allow us to further investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before making any changes.

    Please also provide your site’s WordPress Admin URL and credentials in the private content area of this topic, so that we can look into it for you on your site.

    We look forward to hearing from you.

    Best Regards,
    8Themes Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 20, 2023 at 14:12

    Hello, @Eduardo,

    You can change the Gallery Type from XStore >> Theme Options >> WooCommerce (Shop) >> Single Product builder >> Gallery, please refer to this screenshot: https://postimg.cc/WqP4T2tR

    If you choose other layouts then the possible option is just under it “Thumbnail Columns” but the possible minimum columns will be 3, please refer to this screenshot: https://postimg.cc/XGTccyJR

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 20, 2023 at 14:01

    Hello, @Kestutis,

    We apologize for any inconvenience this may have caused. After reviewing your website, we have determined that there is no issue with the website loading. It appears to be a cache issue on your end. We suggest clearing the cache and then revisiting the website. We have also recorded a video for your reference. https://www.veed.io/view/27ac94dc-7e6f-4691-adc1-38723ac302c4?sharingWidget=true&panel=share

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 20, 2023 at 13:37

    Hello @KG,

    Please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser’s cache.

    .page-heading a.back-history:hover {
        color: red !important;
    }

    You can modify the color in the code to suit your needs.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 20, 2023 at 13:37

    Hello, @Ministry Of Concrete,

    We apologize for any inconvenience this may have caused. After reviewing your website, we have determined that there is no issue with the website loading. It appears to be a cache issue on your end. We suggest clearing the cache and then revisiting the website. We have also recorded a video for your reference. https://www.veed.io/view/27dd2fe9-b016-4e11-acef-af52b734619e?sharingWidget=true&panel=share

    We thank you for your patience and understanding.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 20, 2023 at 13:26

    Hello @Fehmican Yesilyurt,

    1. In order to resolve your issue, please navigate to XStore > Theme Options > Woocommerce (Shop) > Cart/Checkout Layout. There, you can set the Header Background color to your desired specifications and then click Publish. Please refer to the image provided. https://postimg.cc/z3DTgTz6

    2. To address your issue, please navigate to XStore > Theme Options > Mobile Panel. There, you can select “Active Colors” as “Custom” and set/change the “Background Control (Active)” color to your desired preference. Please refer to the attached image for further guidance. https://postimg.cc/2LdyVcq3

    3. To change the hamburger menu color to white, please navigate to XStore > Theme Option > Header Builder > Bottom Header and select WCAG Color according to your preferences. Please refer to the image provided for further guidance. https://postimg.cc/sBckK1xn

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 20, 2023 at 12:33

    Hello, @xyz,

    We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

    If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

    Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/ . If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    We thank you for your understanding and wish you the best.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 20, 2023 at 12:11

    Hello @LambdaSP,

    We would like to better understand the issue that remains. If possible, could you please provide a screenshot and the WordPress Admin Login details, along with the URL of the page having the issue, in the private content area of this topic? This will allow us to investigate the issue further and provide assistance.

    Best Regards,
    8Theme’s Team

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    Viewing 10,560 results - 10,531 through 10,560 (of 13,141 total)
Viewing 30 posts - 10,531 through 10,560 (of 13,141 total)
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