Tony Rodriguez

Hello, Schlee,

We have reviewed your website and discovered that you are using an outdated version of the XStore theme and core plugin. We strongly recommend that you update the XStore theme and core plugin to the latest version to avoid any potential issues.

For more information, please refer to our theme documentation at https://www.8theme.com/documentation/xstore/theme-installation/theme-update/. Additionally, you can view the changelog at https://xstore.8theme.com/update-history/.

Best Regards,
8Theme’s Team

Hello, Catholicans,

1) In order to resolve your issue, please navigate to Xstore > Theme options > Woocommerce (Shop) > Shop > Product Design > Design Type > Button on hover right and publish the changes.
We hope this helps.

Please refer to the image provided at the following link for further reference: https://postimg.cc/QKZKLvgf

2) In order to ensure that the “Add to Cart” button in the home page product slider sections is consistent with the one on the shop page, please select the same Product design type as the shop page.

We kindly request that you edit the home page using the WP-Bakery back-end editor mode. Specifically, please edit the product widget and select the “Product design type Button on hover right” option before saving the settings.

For further reference, please refer to the image provided at the link below. https://postimg.cc/SXsgj12S and https://postimg.cc/jw8w2vfb

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, creativesite,

1) In order to adjust the distance between the Categories, we kindly ask that you copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS. Once this is done, please clear your browser cache and check back to your site.

.et_b_header-menu .secondary-menu-wrapper .menu>.item-design-mega-menu a {
    padding-top: 5px !important;
    padding-bottom: 5px !important;
}
.et_b_header-menu .secondary-menu-wrapper .menu>li a {
    padding-top: 5px !important;
    padding-bottom: 5px !important;
}

2) we kindly ask that you copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS. Once this is done, please clear your browser cache and check back to your site.

.et_b_header-menu .secondary-menu-wrapper .menu>.item-design-mega-menu a {
    border-bottom: 1px solid #000 !important;
}
.et_b_header-menu .secondary-menu-wrapper .menu>li a {
    border-bottom: 1px solid !important;
}

Please refer to the image provided at the following link for further reference: https://postimg.cc/5HBFsY3G

3) To set the “Green” background color when a Category item is hovered over, we kindly ask that you copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS. Once this is done, please clear your browser cache and check back to your site.

.et_b_header-menu .secondary-menu-wrapper .menu>.item-design-mega-menu:hover {
    background-color: #74a434 !important;
}
.et_b_header-menu .secondary-menu-wrapper .menu li:hover {
    background-color: #74a434 !important;
}

“Customizing the second level menu”

1 & 2) To set the background color and border-color in the second-level menu, we kindly ask that you copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS. Once this is done, please clear your browser cache and check back to your site.

.et_b_header-menu .secondary-menu-wrapper .nav-sublist-dropdown {
    background-color: #fafafa !important;
    border-color: #e1e1e1 !important;
}

3) To set a light gray Separator in the second level-menu, we kindly ask that you copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS. Once this is done, please clear your browser cache and check back to your site.

.et_b_header-menu .secondary-menu-wrapper .nav-sublist-dropdown li {
    border-bottom: 1px solid #b7b7b7 !important;
}

Best regards,
8Theme’s Team

Hello Arturo,

We have determined that the issue you are experiencing is due to the “woocommerce-mercadopago” plugin. This is a third-party plugin and is not included in our list of compatible plugins.

We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty-Three, to ensure that the issue persists regardless of the theme.

If the issue persists, it would indicate that the issue is not related to our theme and you would need to reach out to the WooCommerce support for assistance.

If the issue is resolved with the default WordPress theme, it should also be resolved with our theme.

Best regards,
8Theme’s Team

Hello, Cristian Rodriguez,

Thank you for purchasing our theme and for reaching out to our support center.

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. We have deactivated the XStore AMP plugin for you. We have also recorded a video for your reference. https://www.veed.io/view/6ced66f8-6090-426b-976b-6790707f1d0b?sharingWidget=true&panel=share

It appears that this issue is related to the XStore AMP plugin. Are you planning to use the AMP version? If not, we recommend that you keep the XStore AMP plugin disabled.

Best Regards,
8Theme’s Team

Hello, creativesite,

Great to hear that the hosting company was able to restore the previous state of your site and that it is now functioning properly. It’s possible that the issue was caused by an update to one of the plugins on your site. It’s always a good idea to keep an eye on plugin updates and to test them on a staging site before deploying them to your live site.

If you have any further questions or concerns, feel free to reach out. Thank you for choosing our services, and we’re glad that everything is working well for you now.

Best Regards,
8Theme’s Team

Hello Darren Forde,

1. Elementor plugin has 2 versions: free and Pro. Elementor plugin author does not offer a developer license for the Pro version and does not allow to built-in Pro version of the plugin to themes. So, the Pro version was never included in XStore. All our demos are built using the free version of the Elementor plugin and XStore Elementor elements. So, Elementor Pro is not required, but we are compatible with it.

2. We invite you to explore the Media Carousel elements available at https://xstore.8theme.com/elementor/demos/minimal-fashion02/media-carousel-element/. Additionally, we recommend that you watch this video to learn how to use these elements: https://www.youtube.com/watch?v=MYei56eV7mU.

We hope this information is helpful.

Best regards,
8Theme’s Team

Hello, nataliyag2,

We are sorry to hear that you are having difficulty with changing the sequence of products in a category. To help you resolve this issue, we have created a video tutorial on our test site that will guide you through the process. Please watch the video in its entirety and follow the steps outlined.
https://www.veed.io/view/a048712c-a19e-4047-87b8-cc8611f53d1e?sharingWidget=true&panel=share

If the issue persists, we would like to request that you provide us with the URL and temporary access to the WordPress admin of your website. This will allow us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please create an account with administrator role via the Dashboard (Users > Add new).
You can refer to the following image for guidance: http://prntscr.com/s3rc9m. Once the account is created,
please provide us with the username and password for the newly created account via the Private Content area.
You can refer to the following image for guidance: http://prntscr.com/s5mao7.
Please note that any email address can be used for the new account, it does not have to be your personal email.

You may upload the screenshots on https://postimages.org/ and paste the links here.

If you have any questions or need further assistance, please let us know and we will be happy to help.

Best Regards,
8Theme Team

Hello, @Gramach0v,

While the refresh token mechanism is available for some Instagram plugins and apps, it may not be feasible or appropriate to implement it for all users of the platform. This may depend on various factors, such as the specific features and functionalities of the app or plugin, the user’s preferences and requirements, and Instagram’s terms of service.

Furthermore, it’s important to note that the refresh token mechanism may also have its own limitations and risks, such as increased security vulnerabilities and potential conflicts with other apps or plugins. As such, it’s crucial to carefully evaluate and balance the benefits and drawbacks of using such a mechanism.

While the refresh token mechanism is available in some cases, it may not be the best option for all users and situations.

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team

Hello, Catholicans,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. The issue was caused by custom CSS added to the home page, which we have now commented out. Please refer to the screenshots below for further information:

https://postimg.cc/m1Qdq84w
https://postimg.cc/F7rq8Xfk

Best Regards,
8Theme’s Team

Hello @creativesite,

We regret to inform you that the sticky header does not have the option to keep all departments/categories open. This option is only available for the default header.

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

We hope this information is helpful.

Best regards,
8Theme’s Team

Hello, @creativesite,

If you are using a plugin like Hucommerce to customize the checkout page in WooCommerce, and your theme is overwriting the customization, you can use some custom code to remove the state field from the checkout page. Here’s how:

1. Log in to your WordPress dashboard and navigate to Appearance > Theme Editor.

2. In the right-hand pane, find the “functions.php” file for your child theme.

3. Add the following code at the end of the file:

add_filter( 'woocommerce_checkout_fields' , 'remove_state_checkout_fields' );

function remove_state_checkout_fields( $fields ) {
    unset($fields['billing']['billing_state']); // Remove state field from billing section
    unset($fields['shipping']['shipping_state']); // Remove state field from shipping section
    return $fields;
}

This code uses a filter to modify the WooCommerce checkout fields and removes the state fields from both the billing and shipping sections.

Save the changes to the “functions.php” file.

Test the checkout page to ensure that the state field has been removed.

Best Regards,
8Theme’s Team

Hello, @creativesite,

To set a default country on the checkout page in WooCommerce, you can follow these steps:

1. Log in to your WordPress dashboard and navigate to the WooCommerce settings page by going to WooCommerce > Settings.

2. Click on the “General” tab at the top of the page.

3. Scroll down to the “Default customer location” section.

4. Set the “Default country” to the country you want to use as the default.

5. Save your changes by clicking on the “Save changes” button at the bottom of the page.

This will set the default country for your checkout page. If a customer does not enter a country during checkout, this default country will be used.

Kind Regards,
8Themes Team.

Hello @mady,

We apologize for the inconvenience, but you have not provided us with the complete Admin Login details. Please provide us with the details listed below in the private content area of this topic, so that we can further investigate and assist you.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards,
8Theme’s Team

Hello, creativesite,

1) To remove the Wishlist and Compare icons from the Single Product Page, please go to XStore > Theme Options > Woocommerce (Shop) > Single product builder. There, you will need to delete the Wishlist and Compare widgets and publish the changes. For further reference, please see here: https://www.veed.io/view/3c613191-4df4-4ef2-9065-378332111f65?sharingWidget=true&panel=share

2) To remove the Wishlist and Compare icons from the Quick View, please go to Xstore > Theme Options > Woocommerce (Shop) > Shop Element > Quick View > deactivate the Wishlist Element. For further reference, please see here: https://www.veed.io/view/9d032457-b7e6-4681-aa2d-4ca51916acbb?sharingWidget=true&panel=share

3) To remove the Wishlist and Compare icons from the Quick View, please go to Xstore > Theme Options > Woocommerce (Shop) > Shop > Product Design > Design Type > Default and save the changes. For further reference, please see the following link: https://www.veed.io/view/a2d4ef95-03ef-40ea-9664-de502f54024f?sharingWidget=true&panel=share

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team