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Ajx cart not working and sticky cart error

This topic has 4 replies, 2 voices, and was last updated 1 years ago ago by Tony Rodriguez

Restorialifee

Participant

April 16, 2023 at 02:51

Hi
here some error ajx cart and sticky cart always open please check

#353417 Copied Theme version: 9.1.1

3 Answers

Tony Rodriguez

Support staff

April 17, 2023 at 05:44

Hello, Restorialifee,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1_ We do not observe any issues with your website. The Ajax add to cart feature is functioning properly. Please refer to the following link for further information. https://www.veed.io/view/41e34e76-d1e1-460b-a101-ebc00bc542f3?sharingWidget=true&panel=share

2_ To enable Sticky Add to Cart, please navigate to Xstore > Theme Options > Woocommerce > Single Product Builder > Add to Cart & Quantity > Sticky Cart > Turn On and publish it. Please refer to the attached image for reference. https://postimg.cc/grTWgsvN

If the sticky add to cart feature is still not appearing on the single product page, could you please provide us with the correct WordPress admin login details in the private content area of this topic, so that we can investigate further and assist you?

In order to proceed, please follow these steps:
– Create an account on the Dashboard (Users > Add new) with administrator role. Please refer to the image provided at http://prntscr.com/s3rc9m for guidance.
– Provide us with the username and password for the newly created account via the Private Content area. Please refer to the image provided at http://prntscr.com/s5mao7 for guidance.
– Any email address can be used for the new account, it does not have to be your personal email.

Once you have completed these steps, please let us know and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme Team

#353442 Copied

Restorialifee

Participant

April 18, 2023 at 18:44

please check sticky add to cart

Please contact administrator
for this information.

#353665 Copied

Tony Rodriguez

Support staff

April 19, 2023 at 08:51

Hello, @Restorialifee,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#353719 Copied
Tagged: ajax cart, error, sticky cart, woocommerce, wordpress
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